Tempe Kia

by Jeff on 04/20/2021

UPDATE: Got rid of the vehicle! Fortunately for me, I will not be a repeat customer. Don't be fooled by the fake reviews-- they pressure you to review at the dealer and most people aren't bothered by updating it. It's really too bad-- the vehicle, other than being lied to about wasn't bad-- the management and aftercare team is abhorrent. Lied to throughout process. Asked to come in for follow up meeting with Chuck Flair and Frankie. Chuck was unprepared and could not have cared less-- he was more concerned with his outlook and sipping his latte while not even turning music down. Katelyn (GM) has assured me that low oil from the factory is normal and they are not responsible for topping that off. Most unprofessional car buying experience I've ever had followed up by complete disrespect and lack of care.

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by madstrk on 03/07/2018

Friendly people, but I don't feel I got a good deal, just "OK" on new vehicle purchase. 1) Slow to refund "vehicle service plan", not refunded after two weeks. 2) Inflated dealer adds; nitrogen tires, tinted windows on car w/factory tint. An additional $900. 3) Confusing pricing summaries, price summed in a way different from method used for advertised. 4) Low-balling trade-in, as my trade-in is now advertised for sale some 35% more than price they paid me, a whopping $4500. I'm an engineer, so I was able to use spreadsheet in their show room to understand and correct their confusing price offers. But I don't feel like a got a great deal. I was probably shorted 1,000 on trade-in and unavoidable paid $500 for dealer added crap. I negotiated my best, but I am just an amateur. Love my car, not my dealer.

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by Gilbert_B on 10/04/2015

Our sales person Jesse was willing to work with our budget to be able to get into a new car. He is a very helpful and caring individual.

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by AliciaN on 09/02/2015

This is our third vehicle purchased at Tempe Kia. The sales staff and finance department are awesome. In particular, Jerry Rush in sales, and Brent Bush in finance made our buying experience totally painless and actually enjoyable. They were personable, friendly, knowledgeable, and made us feel like we were the only customer they had and very special. We have told many friends and family members about the dealership and that it is the only place to go if they need a new or used vehicle.

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by ThomasU_52 on 08/28/2015

The sales person Frank Cardella was amazing. No hassle and no games. He really took an interest to help my daughter find a great car and his no pressure, patient approach was key. I appreciated how he listened to me when describing what type of vehicle I was looking for and then came through with a great buy. Excellent job Frank and thanks Tempe Kia

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by gfamily480 on 07/28/2015

My wife, daughter and I show up at 5:30pm, as we pull up Gerald is pulling up the Kia Sorento we agreed to buy, it was still dirty (should have been my first clue). He got out of the car, and the first thing he says while shaking my hand is, “After yesterday, you and I better be best friends!” Then he wanted us to take it for a test drive to “Make Sure it’s what we wanted”, and he also had us move our car seat to this car. I gave him the keys to our Jeep and said, “Here, let’s get your GM to look at the Jeep while we are test driving.” When we return and head inside, Gerald asks for the payoff amount, at this point we have already verbally agreed on the deal, I have already filled out the credit app online and signed the document giving them the ability to pull my credit and authorization to pull this information, so we are a little confused as to why they hadn’t done all of this already. Next a Sales Manager, Scott, comes out to explain how the incentives works, I told him I understand how the incentives work, and asked why we were going over this information when we had an agreed upon deal from the day before? He said they like to be transparent at Tempe Kia. Then Dimitri comes out with a piece of paper all car buyers see during the beginning part of working a car deal, and he says, okay here’s where we are at, and showed us a deal that was at a higher interest rate, and higher monthly payment than we had agreed on just the day before. I told him, that’s not what we agreed to yesterday. At this point, I’m getting pissed off that they agreed to a deal and now they are trying to pull a fast one and back out. I told him, first off the trade information is wrong, you said you would pay off the loan on my Jeep and you are about 600 below that here. He agrees and walks away and comes back with an updated form, but it was still wrong. At this point, I’m about to walk out (which they made difficult to do since they had my keys for their GM to look at my trade and Gerald had us put our car seat for my 2 year old in the Sorento for the test drive…. “You’re going to put it in there anyway…”) I asked what happened to the deal we agreed to yesterday, as I show him the photos from Gerald. Dimitri comes back and says, “Well that deal was with your own financing, you kept saying “I can get 1.9 for 72” that meant you would get 1000 incentive on your own (I never once during the whole process said I would bring my own financing, I only referenced the current offer Kia was advertising). He says to get the KIA 1.9 you only get 500 incentive which takes the price up. I told him, I never once said I had my own financing (at this point Dimitri is yelling with his hand in my face on the sales floor of Tempe Kia, basically calling me a liar right in front of my wife and 2 year old daughter, I’m yelling back just to hear myself over Dimitri). I told him this is bad business and I wanted the keys to my Jeep and I need to remove the car seat from the back of the Sorento. Dimitri proceeds to stand up, throw a pen and yell back to the little glass room. My wife is scared and embarrassed, so she decides to take our daughter out to our other vehicle and wait. As I’m waiting on the keys to our Jeep, I am pacing, I’ve never been treated so poorly by any type of sales department in my whole life. This is supposed to be an exciting time for a family. How can a company treat people like this? How can an employer allow an individual to speak to someone in such an awful manner? Next thing I know, Scott the Sales Manager, who came out earlier to talk about how incentives worked, returns with another piece of paper. It’s basically the original deal I agreed to over the phone the day before. It was about $300 dollars higher but basically the same. (1.9% for 72, with a slightly higher monthly payment) At this point, I don’t know if I even want the vehicle anymore but it’s the deal my wife and I agreed to and it was a really good price for the SUV we wanted. I stepped outside and spoke to my wife, she would only agree to return as long as Dimitri was no longer going to speak with us. I returned to tell Scott, he had a deal but I didn’t want to speak with Dimitri again, while mentioning that this is a horrible business practice and shady behavior. At about 7pm, an hour and a half after my wife, daughter and I showed up to what we thought would have been the time we would be heading home to put our daughter to bed, Gerald tells us to head up to the main building where the finance department is, and that he would get us in and out of there in about 30 minutes. We take a seat in the waiting room (in the children’s section which had a few toys, all of which were covered in black grime) and wait, and wait, and wait. At 8pm, I send Gerald another text, “How much longer?” I get back “2mins”… at 8:30, Brent the Finance Manager is ready for us. Brent was fantastic, got us in and out in about 15 minutes. He was open and honest and I told him what had happened and he was very open about how this shouldn’t have happened and how sorry he was, and even mentioned that what took so long was fixing all of their mistakes. Even Gerald apologized, and told us that he was embarrassed, and that this is not how he does business. In the end, we get the car we wanted and the deal we wanted but I will NEVER recommend this dealership to any of my friends or family. We had some positives, but as long as Dimitri works for this dealership, stay away… because, this may happen to you, this wrongful, shady business practice to get people in the door and then tell them sorry, we can’t get you the deal we spoke about the day before. Thank goodness, I made Gerald send me photos or this would have been a real waste of my time. The next day I was contacted by a “higher up.”, Gilbert. When he heard what happened, he offered to give us an extra feature of our choosing that we would like added to our car, in order to avoid a negative review from us. We were pleased that someone at this place wanted to take steps to better our experience. We asked for a modest feature, and he said he would work on it, and call us back. He called back to say they would pay for half of the feature and we could pay the other half. I told him it was all or nothing, and he ended up calling back to say they would not add the feature, so we were pretty confused as to why they would make that offer, if they had no intentions of fulfilling it. The least we could expect is for the dealership to issue a written apology for their employee’s behavior, but I don’t think that will happen either. Oh well… Thanks for the deal, I guess.

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by SimoneBukartek on 07/09/2015

I really appreciated the way our salesman, Robert Ross, handled our shopping experience! He let us look without hounding us at every car or bombarding is with questions to make a sale. He was courteous and answered our every question. He gave us space to make our own decisions which is amazing when going to a car dealership! He even stayed with us for two and a half hours after he was supposed to go home! It was a great experience! Also I would like to note that the warranty is one of the best in the market! Thank you to Robert Ross and his supervisor for helping in the way we needed to get us our car!

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by paglia45 on 05/24/2015

I called the dealership from Vegas and talked to Andrew Caccia. He stayed connected for 2 days until he found the car I wanted. The best service I have received at a dealership. He even offered to drive it up to Vegas to me. Really impressed with the sale.

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by CPM37 on 04/28/2015

We discussed our objective and budget and they did not play the 'let me ask my manager' type of games. We were able to make an informed decision.

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by r35465 on 04/16/2015

This is the first time I have experienced awesome service from everyone I met at the dealership. I am 49 years old and have purchased my share of new vehicles with many bad dealership experiences. Keep up the excellent customer service. This was my daughter's first experience purchasing a new car. I am gratefull my daughter had a good experience.

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by cl70697 on 04/14/2015

"Moose" was a wonderful salesman, from his follow up call before my visit to his check-in after my purchase. He truly listened to my requirements and showed me vehicles that fit my needs. He was also gracious when the Kia sales manager step in with a totally new direction, that made me waiver, since it was outside my initial price range and far more than tbe True-car quotes online. The finance experience was the best I've experienced before. The team was a pleasure to work with.

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by GilbertFam on 04/13/2015

Quick, easy, and was able to get the whole process completed in about 2 hours. Thanks Tempe Kia. We will be back in the future.

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by LADDRJ on 03/27/2015

I was so impressed by the sales people I dealt with - Rick and Dave. Both were low-key, no pressure, pleasant and easy to work with.

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by Wadecathy on 03/27/2015

Honestly everything, the car is amazing, Doug was friendly and knowledgable and willing to listen to us which is a lost art in car sales. Kiko in finance was exactly the same which leads me to believe Tempe Kia only employs the best. I will be telling friends and family to shop here. Thank you for my first good car buying experience ever.

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by jillanddoug on 02/09/2015

No pressure to buy a car. Salesman was helpful and suggested a car based on how much we told him we could spend.

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by pthom47 on 01/18/2015

I came in looking for a Soul ..found the one I wanted and Hugh and Omar made it easy for me to get it :)

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by Leo_Millie on 01/10/2015

The people at the dealership were wonderful to work with - Doug Notter, our very knowledgeable salesman, and Brent Bush, our finance guy. They made the purchase process easy and smooth. We took up a big part of Doug's day and really appreciate his no-pressure approach to the sale.

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by lizabeth63 on 12/30/2014

I was treated with the utmost respect and Gilbert Montoya and Ron made it very easy for me to choose my new vehicle. They were not pushy at all.

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by Irish_Beauty on 12/19/2014

I worked with Roberta in the Service Dept due to an issue with my Sorento...she has always been very friendly...I then worked with Andrew Harper..best experience ever when purchasing a car.. I have told all my friends about it and have even stated they should go to Tempe KIA

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by CHRISIII on 12/19/2014

Our salesperson, Clay Barbera, did an excellent job of answering all our questions. And I had a lot of them as many of the options on this vehicle are new to us. He also made the closing very easy. In addition the finance department and insurance department were very good to work with.

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by DonnaH85044 on 12/19/2014

I haven't bought a new car in 16 years, so buying my 2015 KIA Optima was very important to me. Jim Iwami was very knowledge and patient with me. He made my experience a very smooth and pleasant one.

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