Henry Brown Buick GMC

by diesel25 on 06/17/2010

Several very disappointing service experiences. The latest with a mystery diesel fuel leak requiring several trips to service, and a mess in my driveway... still with no resolution. Three minutes at another dealership's service department and the problem was diagnosed and repaired. To add insult to injury, the vehicle is always returned to me dirty with grease marks left behind from the technicians that worked on it. Isn't Henry Brown part of a larger company named General Motors that is trying to regain market share? You guys still have a lot to learn about Customer Service.

Read more

by ride56pro on 12/11/2009

I have bought 8 trucks and cars throughout my life all of which have been from different dealership. 7 out of 8 Dealers have had hidden, shady acts of greed and lies. This had harden my emotions and I have aquired skills so I can combat with a salesman and his or her arsenal of comrades that would hit me with ever trick in the book. When I got to Henry Brown to look and hopefully purchase a New Truck, I was ready for combat. I was wrong and sceptical throughout the entire sale. I found a Used GMC Sierra online and called Henry Brown, they have sold the truck already end of conversation. Two days later the sames salesman, Mike Denny called me and said he had another used truck just came in as a trade in and if I was interested to come on by if I dont mind seeing the used vechicle prior to having Henry Brown prep-work done for the public. (Gold Star 1 for letting me view the vechicle in a original owner state.) I view in in a piss poor condition. I was able to note minor repairs needed from a scatch in the tint to Universal Joint Boots needing to be replaced, Door seal ripped and dirty all around. Henry Brown wanted more than what i was willing to pay of course. I named my price and peacefully was able with out presure to walk away from the truck. (Gold Star #2) I drove home and within hours later I get a call from Mike, My first out the door price I wanted said it can be done. I drove back and got the truck with tags, taxes, tire tax, license fees, title fees, and the sticker price out the door for what I was asking. (Gold Star #3) During the excitement of the purchase I have forgotten the oh by the way I want the I owe you on tint repairs, door seal, UV boots, lube and oil change. I didnt remember till I got home. I didnt have documents on Henry Brown oweing me the repairs. I called and spoke to my salesman Mike Denny to remind him our verbal agreement and sure enough he remembered and said call our service department and they will set you up. So I called the service department and got no push back and they were already aware of the repairs. Mr. Meade took my truck and returned it in a condition as I expected. (GOLD STAR#4) 3 weeks later the door seal that had a minor cut in it just got repaired by a service tech who drove to my house and replaced the entire seal in 10minutes. No haggle and was down to earth guy. I could have got it repaired sooner but they worked with my schedule even when I missed my appointment and forgot to call the service department back. (GOLD STAR #5) Today from here on out. Im will for the first time go back a Dealer (Henry Brown) and buy another vechicle from them knowing I was treated like a friend. The people at Henry Brown were down to earth people that didnt make you feel stupid, nor slip you any tricks. I recommend this dealer and it's service department.

Read more

by upsetbuyer on 09/04/2009

We were looking around online and found a 2009 Scion Xb with low miles on "sale" for $13891.00 which we thought was very fair. I called the dealership (Henry Brown) and spoke with a new car salesman. I found out the vehicle was still on the lot and that the internet price was correct. I ended up having them run my credit over the phone and we starting some negotiations. I told the salesperson more than 3 times that I did not want to put any money down, that I had a specific range for my monthly payment and that my payments were not to exceed 60, and that I had a trade in that had been valued by Kbb at X dollar amount. They called me back about 10 minutes after checking my credit and informed me that if I came down and they checked out the car they could for sure get the payments where I needed them without a down payment and with my trade in. I showed up at the dealership and test drove the Scion Xb and told them I would like to purchase it, they visually glanced at my car that I was trading in and we went inside. FORTY-FIVE minutes later they came out with their "best" offer. (Remember, we discussed ALL of this on the phone.) They stated that the best deal they could give me was.....$43,000.00 TOTAL. FORTY-THREE THOUSAND DOLLARS for a Scion Xb that was stickered at LESS THAN 14k. This was their deal: 72 payments (not 60) at $569.00 a month. $3000.00 dollars down (remember, I stated NO down payment) $4200.00 dollars for my trade in (Kbb valued at 7222.00 trade in rated in worse than actual condition). So their you have their BEST deal. Again, FORTY-THREE THOUSAND DOLLARS AND CHANGE on a 2009 USED Scion Xb that retails NEW for 16,000. I WILL NEVER GO TO THIS PLACE AGAIN AND WILL NEVER RECOMMEND THEM TO ANYONE! I have never been that upset or offended before.

Read more

by obx on 02/03/2008

Went in to purchase a new SUV last week. We have signed papers and drove the car home. A week later we received a phone call stating that we needed to come in and sign new papers because our interest rate had gone up. We have asked the financing guy how could have they let us taken the car home if the loan wasn't 100% approved. He said "it happens all the time, I mean it doesn't happen all the time. Out of 305 deals we do a month it only happens to 3" Which one is it, it happens all the time or it doesn't? We just ended up returning the vehicle as we sure don't want to do business with dealers who mislead consumer into purchasing their vehicles. I believe that's called "consumer fraud" according to Arizona Revised Statutes. If you do plan to purchase from this dealer, please make sure you have 100% approval and refuse to take the vehicle otherwise.

Read more