Volvo Cars Gilbert

by Azagricuturalconsultants on 03/28/2024

If you or one of your family members might be perceived as vulnerable to a predatory mechanic, do not let them book a service appointment at Volvo Cars Gilbert unless they specifically request not to work Service Advisors, Judd Smith and Mitchel Ross. I will explain how Judd Smith and Mitchel Ross tried to scam me when I brought my car in for service. I want everyone reading to learn one way opportunistic and discriminatory mechanics/service advisors will attempt to take advantage of customers they perceive as uninformed. If you understand what Judd Smith and Mitchel Ross tried to do, then you will be able to avoid being scammed in similar ways at other service departments. Before I start, one last warning: If someone in your family owns a Volvo and is young, elderly/senior citizen, Black or a person of color, a single woman (or a woman showing up without her husband), or someone whose first language is not English..... DO NOT LET THEM SCHEDULE A SERVICE APPOINTMENT WITH JUDD SMITH OR MITCHEL ROSS. My car has only been serviced at Volvo Cars Gilbert since I purchased it. In the past I have always had positive experiences. This is because I've been fortunate enough to work with a service advisor named Michael Uchida. He is the only plain-dealing, straight-talking, respectful man working at their service department. In fact, I wonder whose decision it was in the first place to hire Judd Smith or Mitchell Ross. Here is what they did: I brought my car to Volvo Cars Gilbert because the driver-side, rear tire was flat (from a pothole). I had the very same tire replaced 6-9 months prior because it was punctured by a nail and couldn't be patched. For that replacement, I paid $0. At first, Judd Smith tried to tell me I did not have coverage for my tires. The finance department at Scottsdale Volvo sent a copy of my coverage contract via email and I showed it to Judd. He then said it only covered cosmetic repairs, so I told him to call them, and he realized he was wrong. So, as stated, I paid $0 for a brand new tire. Fast forward 6-9 months to this week, the same tire needs to be replaced. When I get to Volvo I give them my car keys, explain that I need the same tire replaced again and it should all be covered. Judd Smith is on the phone, so he just takes my keys and tells me I am good to go. I am sent an email with a work approval, which says that both rear tires actually need to replaced and submit approval. When I get to Volvo to pick up my car, Judd Smith tries to charge me the full price for parts and labor of two new tires (which is expensive on a Volvo). I explain to Judd Smith that I have coverage for that. Judd Smith replies, "We looked for your coverage and nothing showed up." I show him the same email/PDF from Volvo Scottsdale that I showed him 6 months ago. Again, he tells me that my coverage is only cosmetic. I make him call them, and they tell him he is wrong. Judd Smith tells me I still have to pay for the tires because I didn't let him know I had coverage before they performed the work. Here are the lies he and Mitchel Ross told me, which won't work if you remain steadfast and resolute that you will not pay, should you find yourself in the same situation: -Mitch and Judd threatened to put a mechanic's lien on my car if I didn't pay -Threatened to take the new tires off of my car and leave it tireless -I told them that I simply would not pay for their mistake, they told me I was banned from ever doing business at this Volvo location Judd and Mitchel told all kind of lies to get me to wear me down and get me to give up an pay. If I was an elderly woman, or a young kid, or wasn't able to instantly call my lawyer, I may have paid them for something I had already paid to be covered for. In the end Mitch admitted he was wrong. He didn't want to tell me his name. If working with Judd or Mitch, make sure you record the interaction on your phone. Only work with Mr. Uchida. Just stick to your position, do not pay when you know you don't have to.... no matter what they say. For example, when I said if they looked up my service history they would see that all work on my tires in the past was fully covered, they actually tried to tell me: "Our computer database doesn't maintain any service history on our customers." That cannot possibly be true.

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by SunDevil on 11/22/2016

My 2013 Volvo mileage is than 39km, but has break problem. I drove to service center for checking and was told the rotor and pads need to be replaced, and these are not covered by warranty. I questioned how I could end up with damaging the rotor because I had regular services & oil changes in time, and you guys are supported to check, as they did check and marked everything in good condition at last service. The expert told me it has been 10km, he could not tell how 'badly' my driving habit is! Ok, fair ... I have no point! I asked backed the key and drove to another place to have it checked. here are what were found out: the pins on the outer pad was locked of the rear right wheel (non-driving wheel); so when applying brake, the piston pushed inner pad without pulling out pad, basically only one pad is functional; I was also confirmed it would take much longer than 10k to cause the damage. So I spend <half of the money to fix it than what Tempe Volvo asked. Here is the question: you are the expert and knew the cause, why did you make you customer feel guilty??!!

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by dustyreader on 08/19/2016

We recently completed the 40,000 mile service on our 2014 Volvo S60. Our experience from purchase to this service at Volvo of Tempe has always been outstanding and shows their leadership in the auto dealer marketplace. They set the example. The key to our high service satisfaction has always been Mr. Charles "Chuck" Henry. Chuck is a seasoned mature veteran of the automotive world, always technically proficient, professional, considerate and representing the best liaison between customer and dealer. Having Chuck as a service advisor always gives every customer confidence and trust in his guidance.

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