BMW of Mobile
Customer Reviews of BMW of Mobile
A good surprise!
byon 05/02/2024
Kathy and I had a great experience at your dealership. Everyone was personable and went out of their way to make us feel welcome. Matt was wonderful to work with and made our purchase stress and pressure free. Richard and Reed in your service dept went above and beyond what was necessary and made our experience next level. Adele made the mundane paperwork less so by connecting on a personal level. Really appreciate his help with completing the purchase by communicating with our bank. We felt valued and that we were made a priority for the short amount of time we were there. Though we were purchasing a used Ford Escape Titanium Hybrid and not a Beemer, your team made us feel special! We’ve told our 4 grown kids and the rest of our family and friends about the experience. Thank you for turning our cautious car purchase into an unexpected fond memory! Sincerely, Jonathan “David” Dunkin
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 10/19/2023
Pleasant and professional encounter with Tyler. Very straight forward and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Southern Hospitality
byon 10/03/2023
I had a pleasant experience at this dealership. I used the online features of scheduling a test drive and someone reached out to me immediately. They put me in contact with a salesman named Patrick who greeted me upon my arrival. He was great, he didn’t press us to hard nor did he dismiss us when we needed time to discuss the purchase. The other employees were nice as well. It was a great day for us all around and I found the vehicle of my choice . Highly recommended.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First Class
byon 09/27/2023
We were listened to and made to feel important. Everything was explained in detail. Not stingy with their courtesy car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Consumer
byon 09/18/2023
Very pleasant. Appreciated no high pressure or aggressive selling techniques. All questions asked were to my satisfaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 08/31/2023
Super easy to deal with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 08/25/2023
First off, there were 4 people in the room and no one acknowledge me for 2 minutes even after i said Good morning. Second, the check in process needs to be simplified. Third, the car was no cleaned as promised.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Owner
byon 08/24/2023
Carrie King in the service department is wonderful. She is so dedicated to her customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Another great job
byon 08/11/2023
I am very happy with the service and professionalism displayed by Becky Woodyard and everyone I had contact with during my last visit. They did their very best to make me and my wife comfortable while the work was done on my car. We’ve still got a few more things that I want done to my car and I plan to bring it back to them to get it done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Reed gets me on the road again
byon 07/13/2023
Great work at BMW's service center. Had a tire issue from the terrible Mobile roads and was going again in under 24 hours.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW OF MOBILE - EXCELLENT SERVICE
byon 06/24/2023
Carie at BMW of Mobile us the kindest person. Not only does she care about delivering excellent service to her clients, but she is genuinely concerned about them when there are things happening that have nothing to do with the car. She had time to give you a hug and let you know that she’s thinking about you. Hugs are free at BMW of Mobile. And I needed one. Thank you Carie!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Texas driver Alabama car
byon 06/16/2023
Great experience working with me. Communication was great. They provided addiotional photos as requested. And held the car until I could go see it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Best
byon 10/27/2022
The best service rep I have ever had and I’m 71. Great service, great communication, fair price.
Details, details, details!
byon 09/15/2022
Took our X5 in for scheduled maintenance. Asked service to put a cap on one of the tires’ air stem that was missing after we took vehicle in last time for air pressure warning note. He said he would but he didn’t. Details BMW, details.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Carrie saves the day, again
byon 09/09/2022
I’ve purchased 5 new BMW’s from BMW of Mobile. Overall my dealings have been good. My salesman Marcus always works for me the best he can. And I’m always greeted with smiles and good service from all the guys and gals up front. I’ve realized that’s all good, but what really matters is the service department. The majority of the sales team are great, but there are a couple that makes me feel my business doesn’t qualify to be treated as the devoted customer that I am. But, then there’s Carrie always smiling always being as helpful as possible. I know now. The Service department is the most important part of the Dealership. And if Carrie leaves BMW and goes to a Yugo dealership, I’ll be driving a Yugo. I spoke to Randy the Sevice manager who also made me feel better about the situation and I appreciate him reaching back out to me. I would like to give 1 star for the spicy employee that never fails me with the attitude not 1 time but now this makes the 2nd time. But I refuse to scar Carrie and Randy’s hard work and understanding. With that being said Carrie you get 5 stars for being the best at what you do
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sam was awesome! Made the transaction very easy.
byon 08/29/2022
They have cars other than BMWs
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
To much
byon 08/12/2022
I went to buy a bmw but instead brought a Cadillac.. After signing finna leave the salesman tells me I have to bring it in the next day the parts will be in.. ok As bringing in the ac stop working n the temperature gag… The same they bring it back to me for the next day to be fixed.. so now it’s fixed only the next day the same problem.. they keep car for 2 days.. I go back it up it’s making a noise only to get louder as the day goes by that it wasn’t making before.. call salesman n text no respond taking back in the am
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
BMW Mobile… Thanks!
byon 07/26/2022
Top notch sales team. They worked together to answer any and all our questions. 1st BMW in the books, with more to follow. Thanks.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
best mechanics working (bmw)
byon 07/10/2022
This car dealership is an excellent choice. They practice making their customers happy. They work really hard to meet your schedule and while you wait for your car to get serviced they make sure you have some of the best coffee. They also make sure you are comfortable while waiting and keep checking in to give you updates on where they are on servicing your car. They also have this new system where the service person videos the findings on your car. I think this is the best thing because you can visually see what they are fixing. Thank You Bmw service group for all you continue to do for me and my car!!! I will choose bmw the next time I get ready to trade.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Super
byon 06/30/2022
Friendly and Courteous throughout the facility.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Carie was Wonderful
byon 06/20/2022
I made a wrong appointment for drop off instead of waiter. When I got to my appointment the mistake was discovered. Carie was the woman that waited on me. I was going out of town for over a week and was going to reschedule appointment when I got back to town. I left and before I could get off the property, Carie called me and told me to come back she would get someone to stay and service my car since I was going out of town. They serviced my car and had me on my way in less than an hour. Thank you Carie for going above and beyond your job. Thank you for caring.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New 2021 X1 from THE #1
byon 06/06/2021
My experience at BMW of Mobile, was nothing short of amazing! I had been in the market to purchase a new BMW for about a month, contacting BMW dealers in Georgia and Mississippi. After dealing with some nasty and rude salesman at Alpharetta BMW and Galleria BMW of D’iberville, I am pleased to say I have found a new BMW home, Mobile! My entire transaction was so quick, painless and informative! Hands down THE best transaction E V E R and this is my 3rd BMW! During my transaction, I met and worked closely with Mr. Jeff, Mr. Arthur, and Mr. Jaron, all wonderful guys! The entire staff was friendly, helpful and assuring! My deal was complicated however THEY MADE IT HAPPEN! I highly recommend this dealership to all searching for their next BMW! Thank you BMW of Mobile for my new X1, the baby mobile!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Not just another BMW Store, BMW of Mobile is your only stop for your New or Certified Pre-Owned BMW. No matter where you live, whether in Fairhope, Daphne, Saraland, Birmingham, Atlanta, Texas, New Jersey, or even Washington State, we have the BMW you’ve been looking for, at the terms you’ve never imagined were possible! We set the bar and define the programs that meet your needs and your budget. We have programs that will make your BMW ownership dreams come true. Whether your needs are a sedan, crossover or SAV, we have the answer. Our innovative programs are inclusive of all BMW models, including X3, 530i, 320i, X5, X1, and many others.
We are also setting the standard in customer service and quality of workmanship in all departments: Sales, After-Sales Support, Service, and Collision. We are striving to serve YOU, our client, at the highest level possible. Please give us a call and allow us to go to work for you; (877) 360-1112.
1 Comments