Long-Lewis Ford Lincoln
Customer Reviews of Long-Lewis Ford Lincoln
Terrific Service
byon 11/28/2023
My 14 year old Ford Focus' steering column was experiencing shaking/vibration a few weeks ago - Mr. Ng at Quick Lane did a test drive and surmised that it was the engine mount(s). I made an appointment with the regular service department, who, upon their inspection, agreed with Mr. Ng's assessment. This was Thursday November 9th, and I was told that my car would be ready on Monday the 13th. Well, Monday rolls around, and not only was my car ready, but the cost was less than the gentleman at service, Mr. Bruce Williams, had originally estimated! On top of all that - I discovered that Long Lewis would actually deliver my car to me at my home - which they did. Thanks everyone!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Whoo-Hoo - New Tires!
byon 10/11/2023
I drove by Long Lewis Ford on September 29, 2023 to order new Michelin Defender tires for my 2010 Ford Focus, and was happily surprised when Mr. Ng said that I could come in the next day to have them installed! The next day I was seen promptly, and the tire installation only took an hour or so. Added perk - as I was leaving, Mr.Ng handed me a rebate sheet to apply for a $100 rebate on my new tires. Awesome! - thanks everyone.
CONSISTENTLY SUPERIOR!!!!
byon 09/20/2023
Just had the 10,000 mile "works" service package completed on my F-150 in the Long-Lewis Quick Lane. No appointment needed. I dropped the truck off for my convenience and all work was performed as expected, the truck was available when promised, there were no surprises at checkout and checkout only took a couple of minutes. Additionally, when I went to the truck, I found a plastic protective cover on the driver's seat and a protective paper mat on the floor. Thank you, Long-Lewis, for your consistent superior service and for making it so easy for me to protect my investment! I also appreciated the timely updates to my Ford Pass maintenance records and reward points balance. I love the Ford Pass app.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Long Lewis Ford/Lincoln
byon 08/21/2023
They execute very well. Everything from scheduling to delivery. The new Mobile Repair is a keeper.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service Department
byon 05/11/2023
Reserved a time to get "The Works"/oil change; etc. on our towncar and was seen as soon as we arrived. Appreciate the courteous and professional staff and Quality Service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Disneyland of Service
byon 02/10/2023
I discovered a small leak in the trunk of my nearly 14 year old Ford Focus a couple or so weeks ago - called the next day (Friday) to arrange inspection/repair at Long Lewis Ford, which they scheduled for the following Monday morning. Everyone, from the salesman Scott to the courtesy driver William, were incredibly friendly and kind; my car was repaired quickly, and I was on my way home before most folks probably had eaten lunch that day!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Auto Service the Way it Should Be! Thank You Long-Lewis!
byon 09/27/2022
Recently had my 2021 F-150 in for its first recommended service and to have two recalls cleared. Called a week ahead to make an appointment. Drop off was easy. I was expected. Requested service was performed in a professional manner with proper respect for my investment (disposable seat cover placed on driver's seat for protection). Service was completed timely and vehicle was conveniently located for my pick up. Detailed invoice and multi-point inspection report were ready at pick-up. No waiting! No surprises! Thank you Long-Lewis for vehicle service the way it should be!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always quick, pleasant and thorough
byon 12/31/2021
Long Lewis never tries to upsell and gives discounts as well honest feedback about maintenance. If you can wait they'll tell and if not they'll advise you. Always, pleasant, quick but thorough. Thanks!! - 4X customer!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 11/29/2021
I am very glad I met Bruce at Long-Lewis Ford. He is the epitome of what and how customer service should be. From the initial meeting to completion of a minor repair, Bruce was communicative, detailed, and with a friendly smile. Thank you Bruce. John S.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service consistently
byon 10/26/2021
My most recent service was for 45,000 mile maintenance. I also knew I’d probably need brake pads and rotor attention, which I did. I was in and out in just under two hours, which was great. This compares favorably with my ongoing experience at this dealership for service: very good attention to hospitality, customer care, timeliness and cost/value.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service!
byon 09/22/2021
I brought my Ford F150 in for a 10,000 mile service on a Saturday before heading out of town on Sunday and got everything done and was out of there in 45 minutes! The service provided was professional and very friendly. It was very different (much much better) than a lot of my service visits I've had in the past with different cats at other dealerships. It was Ford Quick Lane service and overall everything was fantastic.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
vibration in the steering column.
byon 09/07/2016
Service was performed in appropriate time. However, I'm not sure the issue has been resolved. I still have the same vibration which I brought the vehicle in for. Very disappointing to have to revisit issues when you pay this much money for a vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Long Lewis Ford delivers again !
byon 08/31/2016
Was told it would take up to 2 hours to complete service but I was out the door in an hour, EXCELLENT !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service recall
byon 08/30/2016
Great Service and I appreciated the ride to work while my car was being serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great service
byon 08/30/2016
I left my explorer to be checked out while I was on a trip, as I thought I might have a transmission problem need brakes and tires. It turned out there was some sort of transmission update which was performed and I only needed tires. Scott Boling took care of everything and car was ready to be picked up when I returned.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fender Bender
byon 08/26/2016
Friendly and courteous service. It took a little longer than anticipated and repairs were a bit more expensive that the original quote; however, the original quote did say there could be additional items to repair once they got into the job. So, overall, I'm very pleased with the work and the Long Lewis team was very helpful and responsive.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 08/24/2016
The service staff was very professional...Cost of service was great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change, Tire Rotation
byon 08/16/2016
Oil change guys are very nice. I take pride in my car and this is the only place I will have it serviced!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Edge
byon 08/16/2016
The work was completed. I would like to have had more communications on the progress of the repairs. It took over 2 weeks to get warranty work completed. I had an appointment that was 2 weeks out and still took over 2 weeks to complete. I needed to call multiple time to get updates on the vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Great experience
byon 08/11/2016
Some it up in two words Profesional and Care. I enjoyed be there and the friendly environment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Job!
byon 08/10/2016
Impressed with the service and attention given while my automobile was being serviced. I highly recommend Long Lewis when purchasing a car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments