Downtown Nashville Nissan

Today 7:00 AM - 8:00 PM
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Sunday
11:00 AM - 6:00 PM
Monday
7:00 AM - 8:00 PM
Tuesday
7:00 AM - 8:00 PM
Wednesday
7:00 AM - 8:00 PM
Thursday
7:00 AM - 8:00 PM
Friday
7:00 AM - 8:00 PM
Saturday
8:00 AM - 8:00 PM

Customer Reviews of Downtown Nashville Nissan

4.2
Overall Rating
(6)
Recommend: Yes (5) No (1)
Write a review: Sales | Service
sales Rating

Downtown Nissan in Nashville

by gigifromtn on 08/02/2017

I was pleasantly surprised by the staff at this dealership. They appeared genuine in helping me obtain the vehicle I wanted. The salesman Larry B. was attentive but not overbearing and listened patiently to my questions and got answers as soon as he could. The process was as smooth as possible. I would recommend this dealership to anyone interested in a Nissan.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
168 Reviews
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sales Rating

Sales men Lied

by cubsfan1975 on 03/02/2018

The sales man John Perry LIED to my wife after they shook hands about getting us a 2nd key for the car. I have called him countless times, he keeps telling me that he would call me back and never does and also said he would get us a full tank of gas well that didn't happen either he said he doesn't have a code for the gas tank there even though he has worked there for 5 years. My next step is calling Nissan head quarters then talking with his manager that knows about this and he has done nothing about this . Will I go back NO there are other Nissan dealerships closer to us. Bought the suv on Feb 10, 2018 its now March 2, 2018 still no 2nd key or call back!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

2 Comments

service Rating

Good, reliable service

by Czarina on 02/24/2018

Downtown Nashville Nissan take very good of the vehicles I have taken there. Now on my 4th Nissan that was purchased and serviced there. Their employees are courteous, professional and prompt.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Great service and great people!

by LHollingsworth on 02/06/2018

Great service team that was helpful, honest and really made me feel welcome while they took care of my vehicles needs! They showed exceptional service and I would completely recommend them! Love our Nissan from there and will continue business with them in the future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Reliable Service Center

by Edmondson17 on 09/25/2017

I never stress over bringing my Murano in for service because I know it will be taken care of and done properly. I trust them when they tell me something needs fixing. And while I know I'm paying a little bit higher price because it is the dealership, it is worth it to me for having less stress.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Downtown Nissan in Nashville

by gigifromtn on 08/02/2017

I was pleasantly surprised by the staff at this dealership. They appeared genuine in helping me obtain the vehicle I wanted. The salesman Larry B. was attentive but not overbearing and listened patiently to my questions and got answers as soon as he could. The process was as smooth as possible. I would recommend this dealership to anyone interested in a Nissan.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always great Service at Nashville Nissan!

by NancyG43 on 05/23/2017

Excellent service today. Dusti McCoy was our Service Advisor and she went above and beyond our expectations! Regular oil change, plus the inspection they always do, and Dusti explained the points of the inspection to us in a way that we could easily understand. We appreciated having a great service advisor! And always appreciate the prompt and reliable service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Terrible Service Department customer service

by private10 on 09/28/2015

We bought a van in 2003 and did not have a good experience with the purchase or the service department. We decided to give them another try today because we either need to have an expensive repair done OR we need to buy a new car. So we took the van to the service department to find out about getting an estimate. Spencer was extremely condescending when he noted in his computer we hadn't been to a Nissan dealer for service in 4 years. When I explained it was because of bad service and that we were hoping to have a different experience he didn't respond. When we decided it may be too costly to even diagnose the issue and decided to leave I let him know that his attitude was really not helpful. I suggested when a customer tells you they have had a bad service experience it would be nice to have someone care and find out how to make that better for the future. I let him know he lost a service opportunity and their sales department probably lost a sale. His response to that was that in his 28 years of experience he's never had that happen. We mentioned going to Cool Springs Nissan and his response to that was "Well, we own that one, too. Good luck." Serious customer service issues in the service department. They could have regained us as customers in both service AND sales potentially. My husband also drives a Nissan so they lost that opportunity as well. It is not hard to make someone feel like you care even if you don't. The Service department is really the front line and face of the sales department because we don't buy cars very often but we do service them. If I can't feel respected and valued as a customer in the service department, I will absolutely not buy a car from you.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

service performed on Sept 22, 2015

by Jimwitherow on 09/23/2015

friendly and courteous staff, My car was taken quickly and the service was performed quickly. The 12 point service made me aware of things needing to be addressed in the near future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Prompt Service

by TChanel1 on 09/16/2015

Leo remembered me from my last visit and he wasn't even my service manager that time. He also remembered the last service I had at Nissan. Service was quick and accurate.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best car purchase experience ever

by OleMissFan on 09/15/2015

Salesman was professsional and interested in helping. I would say it was the best experience I ever had purchasing a car. He has a bright future ahead of himself

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great buying experience!

by jorman77 on 09/03/2015

Your sales staff were not overly pushy and seemed liked they genuinely cared about getting me in the car I wanted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Wonderful experience

by Shanlei40 on 08/28/2015

This is our third purchase and we ALWAYS get wonderful customer service!! Chris Fitts was wonderful and so Natasha Watson. The woman that explained our books (sorry I don't remember her name) did a great job too.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service Every Time!

by Coupe_Lover16 on 08/24/2015

My service advisor is simply amazing! I expected an hour and a half wait just because I came at a really busy time but he got me in and out in under an hour. thanks for the wonderful service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Very satisfied

by pdelliott on 08/24/2015

When I came to pickup my car, the service guy was great. I just wish I could remember his name. My company just recently moved into the area, so a Toyota dealership in not convenient to go to. It helps that all the service maintenance I need, Downtown Nissan can help me with.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Never disappointed

by Jukebx on 08/17/2015

It is nice to be immediately greeted when I brought my car in for service. Everyone was very friendly and made sure I was comfortable while I waited. They would keep me updated on where my car was in the process. It is nice you can pay at the service desk and don't have to go to another person to check out.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Satisfied customer

by MyXterra on 08/13/2015

All of my questions were answered promptly. All associates were willing to help. The cleanliness of dealership and repair/service center was unreal. I like the view window in the waiting lounge to see the techs. I have worked in shops and the cleanliness of the shop was amazing. The techs werent even dirty.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Would definitely recommend

by jleigh143 on 08/11/2015

My salesman Ricky was excellent. The process was a no pressure experience. I enjoyed the ease of the leasing process. Natasha and Glenda were both very nice and knowledgeable. The best car buying experience I've ever had by far.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best car shopping experience ever

by Hailey_d26 on 08/07/2015

Ricky was incredible. He really listened to what I wanted and worked hard to get that. I'll gladly work with him any day! Glenda and Natasha are a wonderful part of your team. Jessica up front made sure I was checked in and comfortable.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Juke Service

by StaceyM22 on 07/17/2015

Spencer Dixon - Service Advisor was extremely helpful and genuinely caring about the situation that I was having with my Juke. There were at least 4 other people involved that also helped too. Great team work!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

survey Downtown Nissan

by Tramaine2014 on 07/15/2015

The staff is always friendly greeting me with a smile, and the work is very efficient. I even appreciate the way the workers interact with one another.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent Experience

by danny_n on 07/13/2015

I actually made the deal across the internet in less than 3 minutes contingent upon the vehicle condition once we came to Nashville from 150 miles away. The negotiation was pleasant and the deal was reasonable from what we could tell from our research. Once we arrived at the dealer our salesperson was engaged with another customer, however, we were well taken care of with cold drinks and restroom facilities. Once the salesperson was free we cruised through the sales process and the dealer actually took a personal check, cleaned the car (although it didn't need it) and had it ready in short order. This was an excellent experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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