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Customer Reviews of Land Rover Hinsdale

5.0
Overall Rating
(3)
Recommend: Yes (3) No (0)
Write a review: Sales | Service
sales Rating

Land Rover Rockstars

by Cloudrunner on 04/04/2017

We had an absolutely outstanding experience with Land Rover in Hinsdale. I know part of it is the Land Rover experience itself but the people in Hinsdale took the time to make sure we were comfortable and asked questions to help us make sure we were thinking of the right details. The experience extended from our greeting at the door to the porter who asked us if the car was prepped to our satisfaction.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
12 Reviews
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sales Rating

Land Rover Rockstars

by Cloudrunner on 04/04/2017

We had an absolutely outstanding experience with Land Rover in Hinsdale. I know part of it is the Land Rover experience itself but the people in Hinsdale took the time to make sure we were comfortable and asked questions to help us make sure we were thinking of the right details. The experience extended from our greeting at the door to the porter who asked us if the car was prepped to our satisfaction.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Landover HInsdale was very professional

by ceej1234 on 03/29/2017

LR Hinsdale gave me a really good and fair deal. The guys there are all good peeps. Mike R. was very professional and helped me and my family on getting our new ride. TY!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Service, the right way

by giler01 on 04/10/2016

I recently took my Evogue in for regularly scheduled service including new wipers and an issue with cold starting. Joe made sure had the day and time for drop off - first thing to not interrupt the work day. He listened, made notes and also looked to see whether there were any service or recall issues then provided a date, price and loaner. The loaners have worked well for both sides - I've upgraded twice based on models Bill Jacobs has provided. During the inspection they found a slight problem that was also corrected. This stretched repair time but with the loaner it was no problem. What a pleasant surprise when I got the truck back. With full fluids and other checks it's as fast, responsive and comfortable as when it was purchased. Imagine getting a vehicle back at 60,000 miles that feels new. Great performance, care and communication from Joe and the team at Bill Jacobs Land Rover

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Bill Jacobs

by KWanders on 11/17/2015

I had an issue with an engine light coming on two days before I was going out of the country for two weeks. My service advisor was great. I was able to have my car dropped off and they let me keep it there for a week. They didn't have to do that as I know it's a busy place, but that was really going above and beyond in my book. When I returned, my Evoque was ready and waiting all freshly washed. This is my second Range Rover with this dealership, they have the best customer service,

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Evoque Service Visit

by Giler01 on 10/15/2015

The vehicle went in for standard maintenance (50,000), with a request to look at brakes and replace wipers. Land Rover called back within a couple hours to confirm that brakes/ calipers were needed along with standard maintenance for the mileage. They always discuss standard versus optional maintenance - other things that can be done to ensure the long term health of the vehicle but are not required by the warranty. Since I tend to drive between 25,000 and 30,000 miles a year I've found the extra services are well worth the time and expense. They called back at the end of the day to let me know when the vehicle would be ready which was no problem - Land Rover had provided a new Discovery as a loaner vehicle, always nice to drive the new models and be able to review upgrades and changes. The car was ready on the day promised, extended service hours make it convenient to pick up the vehicle without having to cut the work day short. The quality of service has always been first rate, there are no problems when you get the vehicle back. If anything else is found you're immediately notified with what options are available. All of this is driven by the Service Manager who I've gotten to know well over the last 12 years. Linda is your best friend and advocate when it comes to anything related to your vehicle. She makes sure you're informed, well taken care of and in and out as fast as you need to be. You buy the car once but keep coming back because of the service. This is my 3rd Land Rover and expect more to come as the years pass.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Satisfied...

by BrindleDog1990 on 09/09/2015

I am very impressed with their prompt and courteous service. I have never had to wait or been unhappy with the work they have done for me. I highly recommend them. And they serve Starbucks so how can you go wrong?

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New car purchase - Range Rover Sport

by ian27 on 05/11/2015

I recently bought my second new car from this dealer and having been a Landrover customer both in the UK and now the US I have to say that they have been excellent. The car I bought was exactly the specification I was looking for and from start to finish a couple of enjoyable hours with the team and I was driving the vehicle away. As with every new vehicle there were a few issues which were related to the manufacturer not protecting the vehicles when shipping. The team supported me well, listened to me and took the necessary action to rectify the issues. I recommend this dealer and the service they provide.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience

by LoveOurLR4 on 04/22/2015

We had identified a vehicle on-line and walked into the dealership at dinner time and three hours later drove off with the vehicle including the test drive at the price we wanted to pay.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

by Harry276 on 01/05/2015

Linda gives me solid advice and reliable estimates. The work is always done in the time frame she promises and the work has always been completed satisfactorily. I would recommend this dealer and Linda for all your Land Rover needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wear ear plugs

by johnnybwis on 01/08/2012

These guys spewed a laundry list of lies. They had the vehicle I wanted which was missing anything that was not bolted down. Antenna, owners manual, entertainment system remote and headphones, valve stem covers, disk for nav system. I was told they would take care of the missing items so I bought the vehicle and left it there for as they where to deliver it with those items replaced. Actually I was only concerned with the valve stem covers, antenna and nav disk. They dropped the vehicle off at my house with the antenna installed but nothing else. Several phone calls assured me these items were being sent but just more lies.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Would never patronize Bill Jacobs' dealerships again

by disgruntled8 on 02/07/2008

My wife dropped off her car for service and the loaner she had reserved was unavailable. She was given an Enterprise rental which she returned to the dealer in good shape. 3 hours later Enterprise called to say there was $800 damage to the vehicle. Investigation showed the damage occured when the car hit a phone pole supporting wire on the Land Rover lot. Regardless they assumed no responsibility for their porter damaging the car. Enterprise on the other hand bent over backwards to help us learn the truth and split the bill with us, while the Land Rover dealer refused to help us in even the smallest way. When you buy an $80,000 car you deserve better. The same owner owns all the Land Rover dealers within 20 miles of my home.

  • Recommend this dealer? No
service Rating

Worst service i have ever had. DA report and BBB filed.

by redline5 on 10/12/2007

This service department has one of the worst of all land rovers in the US. They held our vehicle for 3 extra days and did not inspect it until then because the warranty was running out. Supposedly if they did this it was still supposed to be coverd. They screwed us big time. The engine was already replaced half of the engine block and due to a bad install on their part (misalignment, bad porting, and something with the camshafts) it broke down again. They are the worst of any company that i have seen, as rover north america, and corporate wouldnt look at us until we filled with the BBB and DA. Then they just hire a high priced lawyer to screw the little people. Did not have loaner available either. Never going back to that hellhole!

  • Recommend this dealer? No
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about our dealership

Bill Jacobs has been thriving for over 50 years in an industry that has seen many a competitor come and go. The Jacobs philosophy is simple Be Genuine.

We strive to be genuine in all we do, offering genuine value on our vehicles and providing genuine customer service. Our secret to success really isn t a secret at all. While other places are trying to make a sale, we're trying to make a difference.

"The CARS bring you in. The EXPERIENCE brings you back."

what sets us apart
Starbucks Coffee Bar
Complimentary Service Loaner Fleet
Google Map
Amenities
Complimentary Loaner Cars
Complimentary Drinks
Complimentary Car Wash
Complimentary Coffee
Television
Languages Spoken (1)
Spanish