Stevens Creek Chrysler Dodge Jeep Ram

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Customer Reviews of Stevens Creek Chrysler Dodge Jeep Ram

4.8
Overall Rating
(16)
Recommend: Yes (15) No (1)
Write a review: Sales | Service
sales Rating

Great experience!!

by Freddy2773 on 12/28/2016

I appreciated Richard Travers and his commitment to customer service. I first spoke to him on Wednesday, and he followed up with multiple emails and phone calls. And NOT in an annoying or pushy way. Just a quick check in to show he really wanted to find us the Jeep we wanted at a fair price. And he succeeded. Drove up on Monday to close the deal and drive back to Fresno in my new GC Trailhawk. THANK YOU RICHARD!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

60 Reviews
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sales Rating

Great experience!!

by Freddy2773 on 12/28/2016

I appreciated Richard Travers and his commitment to customer service. I first spoke to him on Wednesday, and he followed up with multiple emails and phone calls. And NOT in an annoying or pushy way. Just a quick check in to show he really wanted to find us the Jeep we wanted at a fair price. And he succeeded. Drove up on Monday to close the deal and drive back to Fresno in my new GC Trailhawk. THANK YOU RICHARD!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

pacifica

by Fiafiasunia on 12/20/2016

reza was excellent, humble and attentive. Everyone who helped understood our needs and worked with us quickly. Car was nice and they worked woth us to get a good deal and because my husband was active military they considered this.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Rubicon

by BCerasi on 11/15/2016

Everybody was nice and treated me with respect. I had both of my boys (8 and 10) and I was in and out in 4 hours!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

One Happy Car Buyer!

by Sally214 on 08/28/2016

No pressure, fantastic deal right out of the gate. Loved My Sales Rep, Ali G; found the exact Durago I wanted. Even Finance Manager worked magic.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

great experience

by Amelia_05 on 08/17/2016

Richard Travers was extremely helpful and friendly. He took the time to understand what I was looking for and my situation and then match me with the perfect car for me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Willy' DEALER!

by WranglerShawn on 08/07/2016

Everyone I interacted with was on point and provided me with the information I needed to make the right choice. Ali was awesome and I felt like he really did his best to get me the best deal possible. Was able to walk out with my brand new 2016 Jeep Wrangler Willy's Wheeler and I couldn't be happier :)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

The best service again for a return customer.

by Gsoto3258 on 07/14/2016

Michael Farantino went out of his way to make sure I got the vehicle I was looking for, he showed a proactive attitude. I was very appreciative and impressed with him.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Happy New Jeep Owner

by Anadah3 on 06/21/2016

Juan made our experience easy and comfortable. He was patient and made sure we drove away with what we wanted!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

The worst customer service ever

by rmsotelo69 on 05/25/2016

I took my Dodge Avenger in on 4/26/2016 to to have some work done on it. When I took it in Max in the service department told me it would be about 3 days before they could even look at my car, finally got a call on 5/4/2016. On 5/06/2016 Max called me to let me know that the insurance company had approved the work that need to be done. I called on 5/20/2016 to find out why it was taking so long to get the work done never called me back. On 5/23/2016 called and left a message for his manager he never returned my call. Tomorrow it will be a month that Stevens Creek Chrysler Jeep Dodge has my car and I still have now idea what is happening with my car. I had told Max that I needed my care as soon as possible that was the only way I had to get to work. I had to rent a car now I’m paying $35 a day for a rental. This is the worst customer service I have ever had. I will never by a Dodge again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Love my Jeep

by Lovejulie on 05/19/2016

Ali was very helpful explained all the jeep style to me, twice he did this. This was a huge help for me to make the right decision. Which I did and could be more happier with my new Jeep, I picked a beauty with Ali help. It's not a surprise to me that Ali has so many TOP salesmen awards hanging on his office wall.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Jeep

by Chrisstine on 05/17/2016

Good inventory, knowledgeable staff, and there was no pressure to make a decision. Randy made us feel like we were his top priority.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

It's EASY

by Kevin_Julian1 on 05/03/2016

I was pre-approved for financing but your finance people found a better lender at a lower rate. It was easy to do business with Reza and the team.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Val is amazing

by blakejustman on 04/19/2016

Val from the Chrysler/Dodge/Jeep/Ram Steven's Creek Sunnyvale location is the most amazing car dealership employee I've ever worked with. He was so concerned with my happiness and doing what is best for me. I can't praise him enough for the amazing job he did. Unless there's absolutely no vehicle I want from Dodge/Chrysler/Jeep/Ram then I'll purchase at whatever location Val works at. Albert the salesman was also great, not a robot salesman and wasn't pushy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best car buying experience ever

by Djreposar on 04/19/2016

From the sales guy we got to the finance guy we got. absolutely easy in and out with the brand new car I wanted! Easiest and most comfortable car buying experience you can get

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great experience with Stevens Creek

by MatthewWalker on 02/27/2016

I was work with Brian Lepe from the moment I walked on the lot. I presented Brian with a challenge to find me the car I did not yet know I wanted. After gathering information from me, Brian suggested the vehicle I ended up purchasing. All representatives from this location were very friendly and played their part in helping me to get what I wanted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Enjoyable sales process with internet dept!

by NewWrangler1 on 02/10/2016

Richard Travers. Straight to the point, knowledgeable, friendly, truly a pleasure to deal with. He ultimately talked me up from a Renegade to a Wrangler. I have already mentioned him to others. He is a gem. Keep him happy!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

GREAT JOB! Loved the experience!.. The sales team where great to work with!

by RTW2015_Jeep on 12/22/2015

I had a wonderful experience working with everyone at Stevens Creek dealership. My salesmen Richard was great to work with and was very knowledgable with all the vehicles on the sales lot. Richard and I a great time telling stories about his grandkids and my kids. The lasagna that was griven to me was a great surprise and was delicious. Calvin in financing was also great and was able to put my wife at ease with the maintenance packege. Overall I would give everyone at Stevens Creek Chrysler Jeep Dodge Ram a 10++!!..... :) Thank You!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buying a Jeep from Stevens Creek Chrysler Jeep Dodge

by OffRoadster on 12/17/2015

Your sales consultant Hamid Shahrokhi was easy to deal with, a straight shooter and met my budget also Calvin Pham in finance made purchasing the car a breeze.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

The BEST!

by Dorothy1234 on 12/08/2015

Albert was the best! Every single person we came in contact with was so friendly and kind! I will definitely recommend this dealership to everyone I know! My entire experience was amazing and I absolutely love my car! These guys did an awesome job! THANK YOU ALBERT AND TEAM!!!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Calvin Pham makes everything so easy and painless

by John65432 on 11/05/2015

I only bought a Jeep from this location because Calvin Pham (Finance Manager). This guy goes over and beyond for the customer. I have referred friends to him before and everyone loves this guy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Satisfied customer

by Matthew_68 on 10/29/2015

I spoke to Reza on a Monday evening regarding what I would like. He found me what I liked including several other options. He even came in on his day off The whole financing process took a really long time.to help me. The sales manager was very friendly and helpful. I felt that these two individuals were pretty honest and made me feel comfortable. The gentleman at finance offered us the full Dodge warranty which made me feel reassured that it was from Dodge itself, not some other warranty company.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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