Alfred Matthews Buick GMC
Customer Reviews of Alfred Matthews Buick GMC
GMC Sierra purchase
byon 02/07/2023
Very good service, smooth and easy process
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GMC Sierra purchase
byon 02/07/2023
Very good service, smooth and easy process
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
So disappointed
byon 12/27/2022
The sales and finance Department are wonderful here! Unfortunately they do not service the vehicles. I took my car in for service and they returned it to me with the check engine light on. I immediately called to ask them if it was just a sensor and i Was told it was on when I brought it in (it wasn’t). They then said I would have to make another appointment, which they scheduled for a week and a half later. My car didn’t make it. They returned my car to me with $5,000.00 of work needing to be done 🤦🏻♀️
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Brake job
byon 04/19/2021
Curtious service. Great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best service
byon 01/05/2021
They are always friendly, and do a great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
ChevyLt
byon 03/30/2019
I went in for an oil change, it was quick and to the point. They kept me up to date with what was checked and performed on the vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
10 stars for edmunds
byon 09/30/2014
Brandon our salesman was courtious, answered all our questions and spent hours with us during this stressfull time. He made us feel like family. He went out of his way to make us happy. It was a very satisfying experience. I feel I can call him anytime for answers even after the deal is done.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience Buying a 1500 Pickup
byon 04/14/2014
I reciently purchased a GMC Sierra 1500 from Alfred Matthews Buick/GMC/Cadillac. I came home and told my wife it was the best car buying experience I have evern had. I have purchased many new cars and I would consider myself a firm negotiator. When I pickup up the new truck I felt like it was a good deal for them and for me. Have not used the after purchase services, but they appear to be very good there too.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing Dealership!
byon 03/27/2014
We just bought our second Acadia from Alfred Matthews. Our first experience with them back in 2011 was amazing. We couldn't have asked for more friendly service. That is why when we considered purchasing another vehicle the only place that came to mind was Alfred Matthews. Of all the GMC dealers we visited before our first purchase, they were hands down THE BEST! Our second experience was just as good as the first. Allen and Bubba were great. We had our very active 3 yr old with us and they were great with her. During the paperwork signing, which they whizzed through so we could get out of there to pick our kids up from school, they gave our daughter the task of holding the signed papers. She was excited that she got a "job" and sat there patiently waiting for the next paper. We were in and out of there with a fully gassed, freshly washed brand new car in an hour and a half from start to finish. And our Acadia is the best car we've ever owned. We had a Honda, a Tahoe, an Explorer, and others but the Acadia is awesome. I love the way it drives and love the way it looks. The Service Dept at Alfredo Matthews is also amazing. If you go in for an oil change, they will take you anywhere and pick you up when your car is done, or you can wait in their super cozy, snack/drink filled waiting room, go on your laptop, watch tv, etc. they even offered to come pick up our car at our house and bring it back when done (of course we kindly declined cause they were so kind with everything else that we felt that was taking advantage:)). So as you can tell, our experience with Alfred Matthews was beyond amazing and we will keep buying our cars from them as will our kids, family and friends!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buying a Cadillac
byon 03/07/2014
We said we would never attempt to buy a car in Modesto again, but then we went to Alfred Matthews to look at the Buick's and the Cadillacs. John started helping us and then we ended with Ruben. We left the first day with no deal on a Cadillac, but on Monday we called and negotiated a deal with Eddie over the phone. Monday afternoon we went into the dealership and completed paperwork in about 45 minutes. Now, the longest part, but the most impressive part was the orientation of the Cadillac that John did with us. He worked from the far left of the car to the far right. He even sinc both of our phones. We were even encouraged to stop by if we had any questions. Needless to say I have stopped by twice with questions, Alan helped us once and then he asked us to come back and see John for the other questions. When I came back to see John, I stumped him on one question, but he researched it and he texted me with the answer! Now that is customer service!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable