Alfa Romeo of Wilmington Pike
Customer Reviews of Alfa Romeo of Wilmington Pike
Bad service
byon 03/17/2021
The business of buying a car is a serious business. I located a used car at this dealer, it fit my needs and it was a great deal. A phone conversation set up the ground rules for the visit, and we were met with a dealership, with half the staff inside without masks and a lukewarm seller. Testdrive went well and we sat down for business, something was not quite right. Then out comes a "numbers guy", he would not let us buy the car without taking a loan, despite the fact we had cash. This is likely barring on illegal. We walked. The whole process was very uncomfortable, didn't seem like they were trying too hard. Maybe they roll out the red carpet for a person after an Alfa Romeo, but we certainly did not think that they were trying too hard to sell a car that had been sitting on the lot for 2 months and they already had reduced to sell.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Donna
byon 03/13/2019
Donna was beyond nice. Her passion for the cars she sells is blatantly obvious. As a consumer, it is always more rewarding knowing the car you are buying is also being driven by those selling it to you. Any question I had, Donna answered or found the answer for me. I can’t tell you how much I appreciated her candor and honesty about every aspect of the car. Thanks for making this car buying experience great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Alfa Romeo Giulia Lease with Alfa Romeo of Wilmington Pike
byon 03/12/2019
We recently leased a new Giulia at Alfa Romeo of Wilmington Pike and had a terrific experience working with Donna Randall. My wife and I were interested in a specific vehicle located at another dealer. After contacting Donna, she helped me search current inventory and at other dealers and always got back to me promptly and with accurate information on the cars we were looking at. Upon discovering that the original car we were interested in was only vehicle we would be happy with, she managed to give us the deal we were asking for and got us the exact same car...within a day! Donna made the entire experience painless and very efficient and got us exactly what we wanted. We couldn't be happier with the level of service we received.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Stelvio grey with Donna
byon 02/16/2019
Very easy and smooth process not time wasting great price and services with Donna delivery ontime . A fantastic car overall. thank Donna for your help and follow up
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A team that trust you and that you can trust.
byon 02/12/2019
Recently purchase a vehicle from Donna and found the experience to be completely stress free. Best part of all was that my wife and I were able to test drive the car by ourselves. Overall we were very satisfied... Try it!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great customer service
byon 01/08/2019
Excellele customer service by Donna. Did not feel pressured or rushed and assisted in every step of the way with great care. Would buy from here again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Super fast deal! Such a sweet lady! Thanks again Donna
byon 01/08/2019
Love my new Alfa Romeo❤️❤️
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience!
byon 01/08/2019
I purchased a Stelvio from Donna Randall, the process was fast and smooth. We agreed on a great price after some quick communication. This dealership seemed to take a no nonsense approach with their pricing and process, this was exactly what I was looking for. We made the drive from NY, which was actually very easy. Spent a little over an hour getting things settled and drove off in a new Stelvio. The manager also offered to accommodate us with any service needs despite our distance. I would highly recommend this dealer for any Alfa / Maserati needs!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Buying Experience
byon 12/31/2018
Happy owner of a new Giulia Quadrafoglio. No pressure buying experience. Donna Randall is a fun, personable car enthusiast. She helped us put together the exact deal I wanted on pricing and for my trade-in. Highly Recommended.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2014 Jeep Wrangler
byon 12/30/2018
Had a great experience in purchasing my Jeep Wrangler! Donna was a pleasure to work with and made this experience smooth and easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Proud owner of a new Acura
byon 12/29/2018
Donna provided wonderful attentive service for my appointment and calmed my hesitation to get me in a new car. Very happy with the service and new purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best car buying experience ever!
byon 12/22/2018
I came to this dealerships in hopes of leasing an Alfa Romeo Giulia ti sport. I had a outstanding customer service experience with my salesman Eddie. He greeted me at the door upon arrival and went above and beyond to meet and exceed my needs to have me leaving in the car I wanted. I would recommend anyone that is thinking about getting a Alfa Romeo to go here.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Quick and Easy
byon 12/20/2018
Donna Randall was great. Very enjoyable to talk to and no puffery. Got me exactly what I wanted at the right price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Alfa
byon 12/20/2018
Worked with Eddie today to either lease of buy a new Alfa Romeo Guilia. He knew the vehicle well and made the whole process very easy start to finish. I would highly recommend him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Proud owner of a new Alfa Romeo Stelvio
byon 12/15/2018
We had a wonderful sales experience with Donna Randall. In and out in a few hours with a new Giulia.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service from eddie and Jamie great place 👍
byon 12/12/2018
Had a great experience great service friendly staff highly recommended them
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Customer Services
byon 12/11/2018
My husband and I were very pleased with the service we received. Donna was extremely knowledgeable and friendly. She truly made our car purchase experience hassle free. Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Definitely 5 Stars!
byon 12/10/2018
Really helpful team! Thanks🌹😘
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Quick & Easy
byon 12/10/2018
My father and I arrived to Alfa Romeo of Wilmington Pike this morning and immediately were welcomed and made to feel at home by Vince. He made our car buying transaction very pleasant and we were both very satisfied. Top notch from start to finish. Thanks again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
5 Stars!
byon 12/09/2018
Eddie the sales man did everything he could to put me behind the wheel of my beautiful Alfa Romeo Giulia. We agreed to numbers over the phone and it was delivered to my doorstep! Easiest Car buying experience I have encountered.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sometimes, the right car is at the wrong dealership.
byon 12/08/2018
I worked with Donna in Sales, who was great. Kind, level-headed, reasonable, attentive at every stage. This review is NOT about her. It’s about the process and the dealership around her. Went in to look at a pre-owned car. Test drives went very well. Then I said I wanted to have the car inspected by a third party, on my dime, before closing the deal. Jamie, the General Manager, intervened. He insisted they had thoroughly looked the car over and found that it didn’t need any significant repairs. They then pressured me to close the deal immediately. When I told them I wouldn’t buy it without a third-party inspection unless they lowered the price dramatically, Jamie berated me as though I were some punk kid trying to lowball him. He eventually relented and I had the inspection done. The car turned out to have several fluid leaks, a lot of undercarriage corrosion including two important parts that had completely disintegrated, and a few other things that needed repair. Jamie dismissed all of this, didn’t budge on the price, and went right back to playing hardball (e.g. “you know what kind of car this is, right?” “I could get so much for this at auction tomorrow.” etc.). He also talked up the car’s great service history, which I knew from my own sources was more checkered than he was letting on. Jamie completely blew off all my concerns, harping on the car’s great cosmetic condition. The paint had visible swirl marks and there was clear evidence of body work. He insisted that he knew what he had with that car, and why it was special. His comments showed that he knew little about it other than that it was a fairly clean one-owner car in a desirable color. He eventually dropped the price just enough that I was comfortable, and Donna and I moved to close the deal. They offered financing at twice the rate I had been approved for elsewhere, and insisted that I had to agree because their offer had been contingent on financing through them (not true). Fortunately they backed off just enough and we closed. Afterward, I had the opportunity to double-check the service history they had shown me. I already knew about several service events and repairs they hadn’t told me about. Then I made another short phone call to a shop and discovered that two more major repairs – one for the body, one for the engine – had been omitted from the records I had been shown. Convenient, as those repairs would have significantly impacted (no pun intended) the vehicle’s value. It has now been a month since the sale and, to my knowledge, they still haven’t filed the paperwork for the registration and title transfer. It’s one thing for a used car to have gremlins that aren’t visible at the point of sale, for salespeople to gloss over the faults that are visible, and for a manager to want top dollar for a car he thinks is special. It’s another thing for someone at a dealership to consciously misrepresent himself and a car in ways that are so easily proven false, and to act dismissively and condescendingly toward a customer trying to negotiate in good faith. I’d fully expect that from used car lot shysters. I do not expect it from the representatives of brands like Maserati and Alfa Romeo. Irony: They’ve since asked me multiple times for a review. I’ve told them I can’t honestly write a good one, and I’ve explained why, in private. They haven’t even gestured at acknowledging my concerns. So, here’s the review.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
At Alfa Romeo of Wilmington Pike, we sell vehicles that offer the best of performance and luxury. Feel free to browse our inventory, request more information about vehicles, set up a test drive or inquire about financing.