Rapids Ford Lincoln
Customer Reviews of Rapids Ford Lincoln
Buying a Truck
byon 04/07/2018
I went to Rapids Ford just looking to see what they had for used trucks. After seeing the great selection of vehicles on the lot, I decided to go in a talk to a sales person. When I walked in, I was greeted by Seth and we sat down at his desk and he took the time to listen and ask questions to what I wanted in a truck. I was actually thinking of leasing a 2018 F-150 but decided to buy a 2014 F-150 instead. I was able to trade in my 2010 Ram that I purchased 1 1/2 years ago, from Rapids Ford. Seth is great, he listens to what u want in a vehicle and does his best to get you all the features that you are looking for. Then into the finance department, Mike is great also, very polite and helpful. Both Seth and Mike are layed back, have a great sense of humor and they do there job very well. To me that is important in customer service. I would recommend Rapids Ford to all. Thank you again Seth, Mike and all the great people that work there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Beware!
byon 03/31/2017
Bought a $5,000 and immediately discovered a serious problem on the 1 1/2 hour drive home. It was indicated by the warning lights. Since it's one of those intermittent light things, it didn't happen on the test drive. I looked it up on the Internet and it seems it's a common problem for that car having to do with the AWD (all wheel drive). The next day I took it to my local Ford dealer in Antigo. Sure enough, it's what I found on the Internet. Turns out it's going to cost me $1,200 to get fixed. I immediately contacted the seller. Of course, they washed their hands of it. This was my salesman's reply: "According to the manager, it wasnt an issue the vehicle was having when we had it here. It wouldn't be covered as something that we would be repair." The people are nice enough when selling, just don't expect ANY help if you get a car with a problem. And, considering they are a Ford dealership, you'd think they'd at least offer to do the work for cost. No such kindness from this dealership. Be warned!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Don't go here!
byon 11/04/2016
They have misleading and downright deceitful marketing tactics and their salesman are insulting, particularly if you're looking for an affordable used car. They have horrible customer service as well. If you're looking for a Ford dealer, go to either Hughes Ford in Milladore or Scafidi in Stevens Point...they've treated me right when I've been there. I'll NEVER go to Rapids Ford again!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
