Metro Ford of Madison

by Justin S on 11/25/2022

This is not the place to buy a vehicle. I would highly recommend walking over wasting your time and money with them. My salesman John Bisbee is the poster child of [non-permissible content removed] car salesman. Knowing what I know now after the fact I would even buy cookies from his kids. He withheld information on open recalls that were on the vehicle and I believe very much that he sold me a vehicle that was not inspected. Also the man plays like he's married with a picture of him and his "wife" on his desk. Look him up on ccap.... he's divorced, twice... [non-permissible content removed]. Then comes their finance department. J. "Mike" Adkins ... Don't ask me it's what's on his card, who has since been fired, basically rewotr the terms from the purchase agreement. Changed half the numbers and added 3 additional months to the loan term without saying anything. Now I do understand that I should have caught all this when signing the papers. Yes I realize that. However I was under the impression that the negotiation were over and the plan was set. So for him to make changes to this at that point and make them abundantly clear in my mind is absolutely fraudulent. Especially when costs me roughly $1,800.00 more for the vehicle. But hindsight is always 20/20. Almost within the first two weeks of owning this vehicle I started having issues with it stalling out and my RPMs would jump and fall when coming to stops at red lights and stop signs. This is STILL a problem that their service department claims they can't figure out or duplicate even though I have given them videos of these issues. I have spend the last several months since buying this vehicle trying to convince them of these issues only to be told that there is nothing that can be done. Mind you I have also purchased a warranty. My truck has now been into the shop 5 times since I bought it in April of this year. I have spent hours and hours and hours on multiple occasions trying to come come to some kind of solution with them that their management in hopes that there was at least some kind of moral and ethical values held in this establishment. At first it seemed like they were interested in rectifying the issues. Some of the money's that I should not have been charged for were returned. Key word SOME. And they seem like they are very egar to allow me to bring my truck in over.... and over.... and over.... so they can let their service department joy ride around and claim there is nothing going on. I have been a loyal Ford owner for a long time. I have had my Mustang (not purchased from Metro Ford) serviced there since I have owned it. The moral of the store here is if you aren't putting money in their pockets they will leave you high and dry and not have a second thought about it it would seem. Even when you are giving them your hard earned money they will try and con you as much as possible to get unjustly get more. This dealership should be shut down and John Bisbee shouldn't even be allowed the sell magazine subscriptions. I am absolutely disgusted with every aspect of my experience with this place and truly hope anyone reading this takes their business elsewhere. However if you do choose to still do business with them watch everything with a microscope. These are not ethical people and if you are not watching them they will try and screw you out of your money.

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by f150owner1 on 04/04/2013

I really did NOT want to even shop at a Russ Darrow owned dealership because his commercials are so friggin stupid! It's like he's marketing to junior high aged all-star wrestling fans on welfare. My wife said that was dumb reason -so we stopped in and ended up leaving with a new truck. All went well and was impressed with the good service. Didn't get much for our trade in but was glad to get rid of it.

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