Frank Boucher Volkswagen of Janesville
Customer Reviews of Frank Boucher Volkswagen of Janesville
Jetta Purchase
byon 07/26/2013
Bill M., my salesman was easy to work with and spent time with me explaining the cars features and functions, and even setup the bluetooth connection to my phone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Timely service
byon 09/05/2012
It was an overall good experience. We bought a VW Routan. Even though dealer did not have one in the color we wanted, they brought one for us. They also matched with lower online price quote.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
new wrangler
byon 04/01/2012
We dealt with Jeff Hansing for our new Wrangler. Everything was perfect, this is not our first vehicle from a Boucher dealership, but is our first from VW. The "culture" at Boucher seems to cross all brands, we like how we are treated there and will go there for our next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dealership tricks
byon 02/13/2012
I have bought a VW Routan a month back and worked with Ron Oehm and Jeff Hansing. I have sorted everything with Ron (the vehicle color, options & the price) over the phone before going to dealership. I drove to the dealership thinking it would be sign and drive experience, but Jeff Hansing created a big issue in accepting my pre-approved bank cheque and pushed towards going with dealership financing.For all my previous car purchases, I have used the pre-approved cheque from the same bank at different dealers and no one created an issue. Jeff should have stepped up to provide excellent customer service that any car dealer brag about, instead he was adamant about delivering the vehicle unless I go thru dealership financing. I have been approved 1.9% for 72 months and I have given him couple of options to work with, 1) Asked to offer the same great rate 2) Call my bank for verification of the loan amount approval 3) Finally, I would give my personal cheque and asked to hold the cheque, till the dealership gets the money from the bank, which would be next day. He didn't even try to work with those options and he was not polite enough with me. Ron was honest and polite, Jeff doesn't live up to expectations. So,my overall experience is not good and certainly does not live up to the big dealer standards.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
