Hall Mazda

by MikeFLyCX on 04/23/2021

Pro Tip: You may think you may have negotiated your best price but you have not! This is the point where the sales manager tells you there is a $397 service fee. He'll hand you a glossy brochure telling you it is for your privacy and peace of mind. It really is just additional profit for the dealership. They certainly have the right to charge it- but it should be listed on the sticker or mentioned to you before you think you have your price. Anything less is just off putting. It also makes you wonder where else you have been taken advantage of in the process.

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by Budguy8 on 05/25/2016

It all started with the purchase. I was looking to buy and we came to an agreement around 4:30. The dealership closed at 6pm. I would have been content picking my vehicle up the next day. I didn't even bring my checkbook so I had to jump through some hoops to get my debit card maximum bumped up. I then waited for an hour and a half for them to detail it. When I was leaving I asked if I got a second set of keys since it was a Mazda certified vehicle. I was told that a second set was ordered. Two weeks later I emailed the salesman to see if the key was in. No reply. A few days later I called and was put into his vmail. I left a message for him to call me. No response. A couple weeks later I called on Saturday and talked to him and he said my key fob was locked in the office and he would send it to me. I assumed I was also going to get at least an uncut key and the fob. Two more weeks of waiting nothing. I then went into the dealership and asked for Gabriel Salinas and was told he was busy and that they would page him. The called him to the desk and I was given a cheap non Mazda key fob with no key. He told me you can get in your vehicle if you ever lock your keys in. I then asked if I was responsible for purchasing my own key. He never answered me. I was upset and didn't make a scene just walked out grumbling. What I am upset with is how he avoided me and wasn't upfront about the key. He never intended to buy a key fob and uncut key and pay to have it cut. I think when he told me they had one ordered it wasn't and when he checked with the parts and service department found out how much it would cost. I sent an email to both the Mazda sales manager and the general manager and got no response. That is the wonderful thing about the internet you can warn others about shady salesmen. Anyways I will not be servicing my vehicle with them nor would I recommend the dealership to my family or friends.

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by Nik_VWPassat on 12/15/2015

Victor was an amazing salesperson. We have met many sales people along our 4 month car buying journey and he was definitely the one we liked the most. We met some 'slick' sales people who made us run away. In fact, we stopped looking for a month because a salesperson irritated my husband so much we dreaded walking onto another car lot. But you never experience that with Victor. He listened to what we wanted and never tried pressuring us into anything. I was persisting in getting a manual transmission car, which was proving to be quite difficult to find one that had a manual transmission and the luxury we wanted. We visited quite a few dealerships and every one tried talking us out of getting a manual. I'm guessing it's because if we were to get an automatic, their job would be quite easy. Victor was the only one who did not try to pressure me into an automatic, and was more than willing, and confident, he could find the car I would love. Which he did, we bought a VW Passat- and I couldn't love it more! It was great experience and he was an awesome sales person. Very knowledge about all the brands of cars and very personable, and relatable After we got the car home we realized we didn't have an owner's manual. I e-mail Victor about it and within the week it was delivered in the mail. I highly recommend Victor for your next car buying experience.

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by carbuyer2031 on 11/28/2015

if you like the game you will LOVE Hall. My wife and I were in today to purchase a vehicle we saw online. We made it a special point to visit seeing that I was told after inquiring prior that we would receive employee pricing,and iPad (or $199 rebate) and free gas for the rest of the year as a Black Friday special. When we arrived we just stood in the lobby as sales people looked at us and did not approach. After about 5 minutes I decided to call the dealership letting them know that I was standing there and finally they said they would send someone over. This was not a huge deal to me seeing I could tell they were busy but it would have been nice to be acknowledged. This was a larger issue to my wife who mentioned our last car buying experience a year prior of her outback (it was much different and we were welcomed by everyone, even if they were working with a client). When we finally got helped they found out what I was interested in and I believe it was a sales manager (very nice) who got me set up for a test drive. However, it was the next 2 hours which were terrible. After the test drive I wanted to talk pricing which came about an hour after my test drive. One highlight was speaking to a couple who were very nice and also waiting a substantial amount of time. It helped to pass the time while we both waited. Then about an hour and a half into this wonderful Black Friday event came the negotiating. Interesting enough they did not purchase either. The entire process was just what you would expect from a shifty car dealership. We had a trade in so they had to do an appraisal. 10 minutes later we get that number back at which point I asked for how much the car was going to cost (employee pricing as advertised). Well that had to be checked out. 5 minutes later I get that number, but in the mean time I searched online and saw that KBB said fair dealer price was 2k less then what the car was marked. So when the salesperson came back and presented the discount (which was obviously not employee pricing) I showed him the screen and let him know I would like to be closer to that number. Another round of bartering and finally the manager came, wonderful. Presented then same information and he was willing to work with us on the trade in value of your current car which made the price closer to what I was comfortable paying. At this point we were almost ready to sign when I asked about the iPad and gas offer presented via email. Another round of checking and when our salesperson came back he informed us that because we bargained over the price of the trade in we would only receive one or the other. By this point I was tired of the entire song and dance and my wife and I left, not purchasing due to principal not because of the $80 gas card we did not receive. If you do like the song and dance of purchasing a car just so you don't get ripped offed and over pay this is the place for you. Make sure you plan to be there at least 4-5 hours and i think there may be a jimmy johns close if you get hungry and need more energy.

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by Hegulator on 07/11/2013

I bought a new VW Jetta SportWagen S from them and had a great experience. I was able to negotiate the deal over the phone in a short period of time and had great interactions with Lynn in sales, along with the finance manager. This dealer seems to have their act together, but I don't have any experience with their service department (yet). I would recommend them to anybody looking for a new VW or Mazda.

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