Honda of Kenosha
Customer Reviews of Honda of Kenosha
Bad Experience
byon 04/14/2024
Recent unfortunate experience at the dealership. I was emailed a price quote on a 2024 Civic and completed the trade in value estimator using their website for my vehicle. Arrive at the dealership, get quoted a price several thousand higher than the online price and my trade several thousand lower than their trade in estimate range (again from their website). Specifically stated several times to sales and the manager I want a 3 year/12k mile per year lease. Initially cannot come to an agreement on price so we leave the dealership. Get a call about 20 minutes later stating they will make the numbers work so we drove back to do the paperwork. Get through the majority of the paperwork, transferred plates and belongings out of my vehicle, and notice they were giving me prices based on a 10k mile/year lease. Staff refused to update the paperwork unless I paid more every month on the lease. Staff also acknowledged that I was specific in asking for 12k mile/year lease and that we never discussed 10k mile/year leases. “It was an accident they did not update the paperwork.” Would thoroughly check over your paperwork before completing a purchase as they “accidentally” put different numbers in the lease paperwork than what is discussed/verbally agreed upon.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Horrible customer service from management team
byon 01/31/2024
Horrible customer service. Would rate them a zero if I could. Purchased a 2023 Honda CR-V with 5700 miles on it. The windshield had what looked like a dead bug on it. Didn’t think much about it until it rained and used the wipers. Well said big didn’t come off. After further investigation it turned out to be a chip in the windshield. Emailed the dealer along with a picture of the chip. She said she would pass it along to the management team. A week later and another email to Nate, one of the managers and finally got a call from Mousa not the next day but another week later. He told me he would have Amy from service call and set up a time to have the chip filled along with a Diamon Fusion coating applied. Well waited another week and Amy never called. I called her. She said she didn’t have a work order for my vehicle. She was going to talk with Mousa about the work order. Waited another week. Nothing. Emailed Mousa AND Karmala the dealer manager and STILL NOTHING. No phone call back, no email, nothing. I wouldn’t recommend Honda of Kenosha to my worst enemy. I guess they don’t care if they have a happy customer or not. So very disappointed!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
They are thieves!
byon 07/28/2023
would give zero stars if i could. i came in last week to check out and test drive a car. they seemed awfully ready to just throw this car at me. they did not list the car as an "as is" sale. they had me put down $500 to "hold" the vehicle before i could even get the chance to do a proper inspection seeing as it was 5 pm on a friday. when i asked for their inspection report it had a slew of problems with it. i tried to ask their manager in charge of used cars and was ghosted all four times when i asked what problems had been resolved. "as is" is supposed to be some cosmetic problems, it doesn't include a slew of problems such as transmission leaks and a ton of other mechanical things wrong with it. i'm glad to not fully have gone through with the sale, let's just see if i can get that $500 refunded without a lawyer present
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Systematic intentionally deceptive pricing. Buyer beware.
byon 12/23/2021
Believe the bad reviews, whether you are a car buyer or auto service customer. I would show zero stars if that were possible. It starts with systematic, intentionally deceptive pricing and includes complete disregard for long-term customer relationships. Today's example: Honda of Kenosha is advertising now a 2016 Honda Odyssey EX-L with 27.5K miles on Autotrader.com for $27,290. I contacted them, confirmed the price and availability, sharing that I would need to drive about 90 to get there. Upon arrival and after a test drive they advised that the actual price was $30,991 rather than the advertised price. The extra $3.7K was for a package of worthless and obligatory "dealer accessories." End of the story, no apology for the deception or the 5 hours of wasted time getting there and back. Shameless. They lie as a matter of standard work. Short term profit is their business model. Read this and wonder why any car buyer or service customer would want to do business with shameless, systematic [non-permissible content removed]. Buyer beware.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Buyers all beware
byon 11/24/2021
The norm for this dealership is bait and switch. They advertise vehicles to lure you in and those prices are not available in the dealership. They force you to get tons of useless add ones and claim “it comes with the vehicle”, nothing can be done. Finally, stay away from Richie! He is rude, obnoxious, and [non-permissible content removed]. He pretends to be the general manager but is the worst person you could deal with.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Terrible customer service
byon 05/23/2021
You know that restaurant where the wait staff teases you and insults you? That’s what my experience with their salesperson and sales manager was. Except they weren’t joking. Sales person actually rolled her eyes when I said I wanted to look at a couple used cars. Downhill from there. Sales manager couldn’t understand why I wanted to look at a 2018 and 2109 version of the same model car because there were no manufacturing changes and they are “the same car”. I guess condition and mileage shouldn’t interest me. Told sales manager he didn’t seem interested in helping me and asked to speak to his supervisor. He said “I’m the boss.” Turned his back and walked away from me. Really bizarre experience. Salespeople usually try to make sales. Go somewhere else, unless you enjoy bad customer service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Deceptive Pricing
byon 04/21/2020
Very dishonest. List prices for used cars do not include mandatory assecories. I have yet been to a dealership where the "base price" was higher than the listed price. Basically a bait and switch. Manager and salesperson saw no problem with mandatory assecories and extras. Very unethical business practices. Also have yet to be to a dealership where everybody, management down, was so uninterested in selling a car.
Lies!!!
byon 04/05/2019
The salesmen did his job but wish the rest of the staff could have followed suit. I am 55 years old and have bought many a new car. I went in to get a payment price on a 2019 Honda Passport EX-L to lease. I had received quotes from Racine Honda but since the Bristol dealership was on the way home from my work, I thought I would stop in. They proceeded to show me a payment that was hundreds (NOT EXAGGERATING) over what Racine Honda had quoted. They told me that Racine was just saying what they could go get me there and would not be able to follow up. They talked me into looking at the Pilot and then came up with a payments that were still higher then Racine. The Managers there kept up on how Racine could not do what they were saying and started me on signing paperwork. Lucky for me the Racine dealership called and I answered. They promised they could get me in the Passport at the payments I wanted and the down payment I offered. Well after getting insulted for 10 minutes on how I shook hands and I was a bad guy for walking out, I left. I served as a Marine for 12 years and I know what Honer is. I shook his hand in the fact that he was being honest with me also. Sorry, but the Bristol dealership and their staff were not. I did not deserve to be treated with such disrespect, even if I did shake hands. I do know what disrespect is also... Well anyway to make a long story short, Racine did what they said and I was very happy. DO YOURSELF A FAVOR AND SHOP AROUND... I HIGHLY RECOMMEND RACINE HONDA...
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Most Shockingly Dishonest Dealership I've Ever Seen
byon 02/02/2019
Stay very far away from this dealership. Bought a used car there in December 2018. I've filed a Better Business Bureau complaint, Wisconsin Department of Transportation complaint and contacted Attorney General Josh Kaul, that's how bad this dealership is. Bunch of [non-permissible content removed] who steal your money even if you hardly have any. Finance head Katie Young flat out lied to me, snuck in an expensive warranty to the vehicle purchase contract and then never gave me a copy of the paperwork when I signed a cancellation of that unwanted warranty. On top of that, the car has all kinds of problems and repairs needed. The "new tires" they put on left me stranded on the side of the road this morning with a flat and my safety was endangered. They have done absolutely nothing to resolve any of my complaints and I even contacted Vice President of Honda America, Jeff Conrad and have received no response. Honda could care less about me and this dealership is a reflection of that. Don't be fooled by the fact that it's a Honda dealership. Honda of Kenosha is a total disgrace. You'd be better off buying a vehicle from Joe's Used Cars on the south side of Chicago. Definitely take your business and your money elsewhere.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great experience
byon 12/02/2018
Nate Haggerty our salesperson was very knowledgeable and very friendly no pressure we love our new honda crv touring
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Jon was great!
byon 08/01/2018
My salesman Jon Golm was awesome! I would highly recommend him to anyone! I've had a lot of experiences with salesmen who felt like they were being super shady and slimy. Jon was the opposite. I felt very comfortable with him and he was super knowledgeable about cars in general, not just Hondas. I'm giving 4 stars because the dealership had a few policies that felt a little deceptive. For example there were about 4 different "add-on options" that were not a part of the original price of he vehicle but that you could not opt out of. These ranged in price from $200 to over $1000. That was really frustrating. I understand that additional taxes and other some fees will always be a part of buying a car, but add-on options that are not, in fact, optional is not cool. In the end I was not charged for these items but it took a lot of talk to get there. I would consider still recommending this dealership to others (mostly because of Jon) but I will let them know what to expect.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Nice experience
byon 07/25/2018
I feel like I was treated fairly, I truly hope that is a fact. It was definitely a different good/polite vibe in the building compared to the other 2 dealerships I visited.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The unexpected happened
byon 07/25/2018
When I recently had to make an unexpected car purchase, my mechanic had recommended Honda. I had always considered one and after working with the team, they made my transition as smooth as possible. Everyone I encountered at Honda in Kenosha was very helpful and accommodating to my circumstances. Even when I had a last minute request, they took care of what I needed and I left happy and confident with my new car. I am currently leasing and if my car is as good to me now as it is at the time of turn in, I may just keep her! Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Salesman worked with me.
byon 07/25/2018
Brandon Cooper was great. He worked with me in buying my CR-V. I saw it on the internet but was not going to be able to get to the dealer for a couple of days. During that time he kept me up to date on the status of the vehicle so in case it sold I wouldn't waste a trip. When I did get to the dealership he worked with me as did the sales manager to get the deal done. Closing with Magda went smoothly also. As a side note, I sold my trade in to CarMax just down the street and while I was closing my wife took our old car to them and finished that deal. Reason I bring this up, Brandon drove over to CarMax and picked my wife up. That was going over and above and I thank him for it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Love the Pilot - Hate the HoK Experience
byon 07/05/2018
I came in with financing from my bank and immediately they tried to offer me financing. Upon closing they attempted to add additional costs and fees that increased the original cost by close to 6000. I told them when I would like the car ready - and of course when I went to pick it up it wasnt ready - had to wait close. To 2 hours and it was missing the second key. It seems that they were dishonest and telling me that I had to return for the Driver 2 or 2nd key because the sales rep had it - which was an out right lie. After several telephone calls and being handled by lots of people who claimed they were new someone named Justine assisted me. I drove from Milwaukee on 3 separate occasions to HoK to get the 2nd key and each time there was an excuse. All of this to say that it took about a month for me to get the Driver 2 or second key.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
CR-V Lease
byon 06/26/2018
We leased a 2018 CR-V. We came in the dealership with the intent to test drive the HR-V and CR-V. We did both and fell in love with the CR-V. With a little push from the salesman, we decided to pull the trigger and bring it home. They offered us a great deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Impeccable Customer Service
byon 06/20/2018
From the moment I got off the taxi cab till I rode off in my new car, I got nothing but impeccable customer service. The man responsible for such a smooth and bump-free ride is Ritchie Sutton. I dont have a stellar credit score nor a clean driving history but Ritchie still made it happen. Within an hour or so, I was driving home in my new car. Perhaps, the best customer experience Ive ever had in my life. Thanks Ritchie!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
5 star service from a 5 star business
byon 06/14/2018
I like Honda of Kenosha. I bought my second car from them in November and I can not be more pleased. Great experience. From the BDC agent I spoke to, to the service writer to the porter who pulled up my car. Great experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very Happy
byon 05/16/2018
Would like to give Cory Wilson and Randy Wilson 5-Stars for the service provided. I could not have been happier when I left in the car I desired. Great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buying
byon 05/16/2018
Madison was great and very helpful not sure if the autobutler was applied to my vehicle but i have no problem returning to fix since i was in a rush
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellence
byon 04/19/2018
I can't be any happier I got to the right place and deal with the right people. The whole process was easy and those guys went the extra mile and I left with the car I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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