Skip to main content

Alan Webb Mitsubishi

Today 8:30 AM - 8:00 PM

Customer Reviews of Alan Webb Mitsubishi

7 sales Reviews
Sort by:
5 out of 5 starssales Rating

My Merry Mitsubishi

by Diana R on 05/05/2021

I liked everything. The salesperson, Mike Jacques, who worked with me couldn't have been better. He was knowledgeable, straight forward, honest, and very helpful. Your long-time Finance and Insurance Manager Dave Milbrandt was top notch at his job. Both couldn't have been better. The Sales Manager and other employee there at the time were very helpful as well. I was treated with respect by everyone. This has not always been the case in other deakerships in the past. The information on the sheet with insurance information made it a breeze to change my policy in just a few minutes the next morning. This is the best car buying experience I have had in all of my many years.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Sunshine orange special edition

by Deanne Simcoe on 08/22/2020

Being treated like I was a family member. Mike and George went out of their way to help me out of a negative situation into a long term positive. Thanks guys. Hugs

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great buying experience!

by Great buying experience on 07/30/2020

Friendly staff, prompt replies, and had the car we wanted to see out front and ready for us to test drive.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

New customer 4 life

by Jenn on 12/13/2019

Great people, very friendly and helpful, understood situation Linda was awesome! So was Mike

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Pre-Owned Leaf

by Phil on 09/02/2019

The purchase was smooth and AC Williams did a fantastic job getting my payment to its target. As well Karina, my sales person, was pretty knowledgeable even though I was buying a preowned car

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

Poor management, damage cover up, lot still owes me product

by tyoutsey on 08/18/2017

I purchased a used 2011 Mitsubishi Eclipse GT from Alan Webb Mitsubishi located at 3608A NE Auto Mall Dr., Vancouver, WA 98662. As an owner of multiple Eclipse vehicles, I knew exactly what I wanted and drove the some 115 miles to check it out and purchase. This vehicle was purchased in August of 2016. I have waited so long to post my review as I was waiting to see the end result of how the lot would handle the remaining details that needed to be taken care of. As you can see, it is a year later. The car met my expectations for the most part, it was within what I wanted. I questioned the front passenger panel as it seemed a tad loose. The man in charge of purchases at the time, AC, assured me that they just neglected tightening it back up after inspection of the vehicle and that it would be taken care of, etc. I was provided with a car facts report that was excellent of course. AC assured me that he had this vehicle run through every inspection and he was present, no damage, no accidents. While working through the process of the purchase there were several small annoyances. Our Salesman, Tom, was very helpful and responsive. I was already pre-approved from my Credit Union and usually these transactions are fairly smooth, I am seasoned in purchasing. When it came time to sign the paperwork, I was being charged more than the advertised price of the vehicle. AC became angry and told me that the listed price was a mistake as it was a sale that ended several days ago. He finally agreed to re-do the paperwork at the price they had the car listed for but it was not easy to get him to do the right thing here, he was very annoyed and it felt like it was a tactic to get people in and charge more in my opinion. The lot sent an employee over the border to Oregon to purchase fuel as we reside in Oregon. This employee was using the phone adaptor plug in that is attached to the AUX cable in the glove box, standard on this vehicle. When the car was returned, the adapter was taken and we didn’t realize it until we were already halfway home. Resulting in me having to order one online since the car lot refused to send it to me as it “vanished”. Several days later the steering felt off. I took it in to a local place to check it out and it turns out it was in an accident. The front passenger area was mangled and completely bent. Needing new parts and alignment which would be an $800 job. I called AC to discuss this. While it is a used vehicle, I had his inspection guarantee. He argued for a while and finally said he would replace the parts and make it whole up to the manufacture specs. I took the car back for the work, resulting in 2 trips as they were unorganized. When I called to ask questions (after researching) just to make sure it would be put back to standard, AC became angry again and said he would do what he said and never wanted to hear from me again. The end result was a half patch job that I ended up correcting on my own. After all this, my grievance with the lot is I purchased a new key cover as the key was held together with tape and a set of paint to fill in a couple small chips in the paint. I purchased this. It was not part of the deal. I STILL HAVE NOT RECEIVED MY ITEMS. I have made about 17 attempts through calling and text message. Several months ago I sent them a bill and letter asking for a refund so I can purchase it locally with no reply. I have been calling once a week all month to speak with a supervisor. I was told yesterday that a supervisor would more than likely not get back to me as they are too busy. After everything, this is the part that really digs into me. I will never be back to this lot. I have filed a complaint with Mitsubishi directly as well. A year is more than enough time to fix this.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

The worst ever

by V8killerej20 on 03/05/2015

The worst experience buying a car ever. Acey the sales manager is [non-permissible content removed]. Unfortunately we are still not done dealing with them cause an accessory they promised to install as part of the purchase price was a cheap aftermarket piece of crap. Not OEM. What kind of a dealer installs non OEM parts on a brand new $45,000 car? We contacted mitsubishi corporate and they literally suggested we get a lawyer and sue them. Wow. Way to back up your dealerships mitsubishi.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
About our dealership