Sunset Ford
Customer Reviews of Sunset Ford
Got my dream truck at Sunset Ford!!!
byon 08/26/2020
Had a great, stress-free experience with Tom when picking out my truck. He listened to my wants and needs, didn’t try to sell me on something that was overpriced, and went above and beyond in trying to get me to my target price. He went over options and pricing, and gave me an excellent price for my trade in. David, the GM, also worked with me and again, didn’t feel pressure me into anything. Overall, great experience, easy going, and I came out with my dream truck at a great price.Thanks again David and Tom!Highly recommend Sunset Ford in Sumner👌👍
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Out standing
byon 03/26/2020
MR Young is a outstanding sales person. he knows Fords like no one does. Thank you MR YOUNG
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thank you for the truck
byon 06/30/2019
I'm writing in regards to my buying experience. Sunset Ford sold us a good truck for a good price! And they also have a lifetime warranty which is very good!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Worst experience of buying a car ever
byon 06/28/2019
We purchased a truck from Sunset ford that they just got as a trade in and it had issues and they promised that everything will be fixed by the time the will give it to us, so we got the truck and guess what nothing was fixed, even the 3rd break light wasn't working, so we went camping as we believed everything was fixed, on the road check engine light came on and all other stuff that were supposed to be fixed were NOT fixed. We brought the truck back and the manager said don't worry guys write everything that is not working down we will fix it. The next day we got a call from manager named Jim, first of all he was very rude, not professional at all and doesn't know what customer service is. (You'll get much better customer service when you spend 100$ at a grocery store than spending tens of thousands dollars here in Sunset Ford). It appears to me that they don't care about you they just care about the money and since they already been paid by the bank they say screw you and your problems, we got your money ha ha. I DO NOT RECOMMEND anyone buying anything from Sunset Group, they will lie to you and make you feel like you are a stupid person And as they say we care about clients so they can come back, no they don't if they did I wouldn't be putting this review here. This review will remain 1 star (I wish I could give them 0) until they make it right. Be the man of your word and fix this situation.
Clay is an exceptional Salesman
byon 05/18/2019
My wife and I were in the market for a new F-150 and we were drawn to Sunset Ford because we had purchased vehicles from Clay in the past when he used to work for West Hills Ford in Bremerton, WA. When we arrived, Clay was ready to help us with his knowledge of the inventory thy had on hand, and also to look up F-150s that we had seen on websites for other Ford Dealerships. Clay was able to provide us with vital information that would become important and enabled us to make an informed decision that led to us purchasing a 2018 F-150 XLT. With the incentives that Sunset Ford was offering, along with our need to trade in 2 vehicles that we were upside down on (we owed more on the vehicle loans than what the vehicles were worth) we were able to get financing that was well within our budget, and drive off the lot. Clay also helped us discover the F-150 that met our needs and expectations. I wanted power and performance, while my wife wanted technology and accessories. The F-150 we purchased met both our expectations. Clay's patience with us as we test drove 3 trucks paid off for us, as we found a truck with all the options we were looking for. We are very happy with our purchase, and will continue to come to Clay when we are ready to make our future. vehicle purchases. Thank you Clay, for all your help.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
No Stress
byon 05/18/2019
Best place to actually enjoy buying a new vehicle sales team made it as stress free as possible I highly recommend this dealership to all my friends and family!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Warranty Protection For Life Real Deal
byon 05/18/2019
Clayton Young is a true professional! Will go above and beyond to get you the best deal. He will even argue with management to make it so! Sunset is the truth with there Warranty Protection For Life and Lifetime Oil Changes! If you want to be happy when and after you buy a Car, SUV or Truck! Look no further than Sunset Ford or Sunset Auto Family! Sunset Por Vida!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great place to do business
byon 05/18/2019
I have to say you get more value for the dollars you spend! Lifetime warranty and Lifetime Oil Changes!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome service delivered!!!
byon 05/18/2019
Sunset Ford gets 5 stars from us!! We went in looking for the perfect truck and our salesmen Clay Young delivered. They had the truck we wanted and dealt with us fairly, and the finance process was quick and efficient. We have purchased several vehicles over the past 7 years from Clay and would highly recommend him and the Sunset Ford Family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sean is great
byon 04/15/2019
Sean is a great guy. We would definitely buy from him again. Also, we will for sure refer to him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2012 F150 3.5L 4x4
byon 04/13/2019
Bought this truck hoping I'd get a fair deal and great service. The salesman was knowledgeable and didn't push or try to make us buy something we didn't want to buy. Still too early to know how the overall service will be, but the day we purchased the vehicle everyone did a great job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Love my New car
byon 04/02/2019
Craig was awesome as usual very helpful i would recomend him to anybody if your looking for a new car Craig's the man to see
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing car buying experience
byon 03/25/2019
I came in looking for a new (used) F-150 Lariat and had an great experience. I had an appointment and met with Dillon Day who really took the time to understand my needs and worked hard finding me the perfect truck. Dillon was very informative throughout the process, educating me on the different truck options and and answered all my questions/concerns. After test driving a few options we stumbled upon the perfect truck and helped me through the entire check out process. Dillon was very friendly and considerate of my time and really made the car buying process a great experience. I would recommend Dillon and sunset ford to anyone looking for a new or used car. Needless to say I was very impressed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
We won't go anywhere else!
byon 03/17/2019
Derick Anabel is the best sales person we have ever dealt with. He listened to our needs and wants, and worked with us every step of the way. We love our new vehicle and appreciate all the help we had to make it happen. We won't go anywhere else for our vehicles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
bought f 150
byon 03/16/2019
after walking away from 6 trucks at other dealerships Doug Rice and Steven Livingood they made me feel welcome and unpressured. Graciously made a deal that I'm thrilled with. Would reccdomend them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
F350
byon 03/15/2019
We have been looking for a truck for a year, I finally found one I wanted at Sunset Ford. We meet Derick and told him exactly what we were looking for. He was hands down the best salesman we’ve ever done business with! Everyone we meet at Sunset was terrific, but if you don’t like the stereo-typical “salespeople” definitely go see Derick. We got the truck of my dreams and I’m so happy with him and everyone at Sunset, and so grateful buying my dream truck was a good experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience!
byon 03/11/2019
friendly staff and helped me find what i wanted
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Exceptional Quality and Service
byon 03/09/2019
I am a local resident near this dealership. I came in looking for a specific vehicle. I was guided directly to what I stated I was looking for. I wasn't sold on something more or less. The staff here (Justin) listened to me, and made this process informative and easy. There were no set backs, only honest dialogue. I greatly appreciate the service I received at Sunset Ford of Sumner.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Difficult sale made better by Justin
byon 11/11/2017
A very difficult sale made better by the salesman Justin Gaull is recognized for truly working his heart out making our purchase of new F150 one to remember. I had very specific requirements and when the first truck I selected didnt have everything expected he made sure that we found the right one and truly worked the make the entire transaction memorable. Would I buy from him again? Absolutely! Thanks Ken and a Kelli W.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Experience
byon 03/15/2017
I purchased my car here nearly a year ago. They made the process quite painless and relatively quick. Despite starting out with one salesperson online and switching to another in person due to scheduling, they treated us very well and I was able to get the car I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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