Customer Reviews of AutoNation Honda Spokane Valley
Great buying experience.
byon 05/02/2024
Nice guys there and a smooth pain free as possible new car buying experience.
Great buying experience.
byon 05/02/2024
Nice guys there and a smooth pain free as possible new car buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Another AWESOME Experience
byon 04/02/2024
We traded in our 2018 Honda CR-V for a 2021 Honda Passport. We knew we had negative equity in our CR-V but the gentleman at Auto Natio Honda in Spokane did an great job getting our payment where it need to be to get the deal done.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying my new car
byon 04/02/2024
Fantastic experience, not pushy, felt comfortable, relatively quick process, showed me all of the features and more. Overall would absolutely recommend and come back again! Thank you so much!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dishonest and disgusted
byon 03/14/2024
Bought my son his first pickup truck. There were a few things wrong with it that Honda Nation put in writing would be fixed. They did not do it. We took it back to have it fixed again. It didn’t even make it home by the time the same problem popped back up. Now their answer is that it will have to be an “out of pocket” expenditure to fix it as we bought it “as is”. Even though it is in writing that they would take care of the issue. They lied, I feel cheated and will let as many people as I can as a head mechanic with a large company, to NEVER do business with them as they are crooked!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Follow-up after purchase was quite poor
byon 02/20/2024
The sales staff was very helpful until I was forced to purchase. However, after the purchase, the staff did not answer my questions or speak to me respectfully.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
2024 Honda Carb hybrid Sport touring model
byon 02/17/2024
Dealer staff were very friendly and helpful in letting test drive the vehicle and explaining all the option and how the worked! If they didn’t know something they they found the answer for me! Drives like a dream!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
owner
byon 02/15/2024
Low pressure. Hunter had the answers to all of our questions. His knowledge of the cars he is selling in top notch. The general manager did not bring up Honda's 4.9% low interest loans. He only suggested his in house 8.9% interest loan. If we hadn't done our own research, we would have been stuck at a higher rate. You might sell more cars if your people would offer the best rates that are available to everyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wanted a Hatchback, Got a Hatchback
byon 01/10/2024
Going into buying a car I had three very specific vehicles that I was looking for either used or new, new seemed to be out of touch for me since I’ve never purchased a new vehicle before but AutoNation Honda made that possible. Being the third dealership I had been to and not counting the endless hours I spent into researching and finding the style, make, model of car that I wanted it was honestly pretty exhausting to try to talk to yet another sales rep and explain what I wanted, the price range, the features, but they delivered. Hunter was extremely nice, friendly, and well in the end made the seemingly impossible happen. I got a brand new vehicle, my top choice and exactly what I wanted. Everyone there was incredibly nice and personable. Everyone we talked to knew their stuff, knew about their cars and if they didn’t, they were honest and found someone in their dealership who knew the answer to our questions. I hate over professionalism personally; I understand their job and their incentive to sell but being regular people and treating us like regular people made the experience all the more fantastic. Hands down beats the other dealership I went to when asking for a very specific hatchback and being shown and offered mid and large SUV’s that I had absolutely no interest in. That was a huge waste of my time and AutoNation Honda wasted none of my time picking out my top two cars they had available and taking them for a test drive. I’ve made 3 vehicle purchases in my life and this experience was by far the best.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Upfront pricing
byon 12/02/2023
I appreciate the upfront pricing for auto repair and the friendly staff behind the counter. They are not pushy. I left off one star because I've been told multiple occasions they don't have a shuttle service but last week a shuttle driver picked me up and said he's been doing this for quit3 some time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change and recall
byon 11/29/2023
Recently brought my 2023 Honda passport in for service and a recall. Nikki, my service advisor was outstanding, keeping me informed and letting me know when my car was complete. Great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great People and Great Service
byon 11/13/2023
Routine maintenance and I wanted to make sure that my CRV was ready for the winter months ahead. Nice waiting area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Knowledgeable and Fair
byon 11/12/2023
We went in to see a 2021 Honda Pilot that had just arrived on the lot (saw it online). It was at the time being serviced to actually put on the lot and Sam went out of his way to help us out. He showed us another vehicle (that was an older year but in great shape and exactly what we were looking for. Sam was more intent on getting us the vehicle we wanted/needed regardless of price tag. Everything about the process was easy. Non-pressure which we appreciated. I had also been in before a couple of months earlier to test drive several different vehicles. I received the same great customer service then. Smooth running operation with a lot of options and the ability to access more options if they didn't have what you were looking for. Also, pricing was fair (compared to bluebook and other vehicles out there) and on point for the vehicle. Again, great friendly service and care.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic service
byon 11/01/2023
Took car in for recall and service department did everything perfectly as always.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great auto nation honda service!
byon 10/29/2023
Exceptional service: On time and courteous reception, complete explanation of service and cost, updates on service progress and notice of completion, and car returned clean.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2018 CRV Service
byon 10/27/2023
Appointment scheduling was easy and the service was completed in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Go to place for Honda Odyssey service
byon 10/25/2023
This is my go to place for service for my Honda odyssey. I had a flat tire & battery that had to be replaced. I had the car towed to Honda Autonation & it was repaired in a few days. I asked for a shuttle ride & the manager picked me up himself.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Overcharged
byon 10/16/2023
Told me I needed new tires. Wrote on the invoice that rotation was not needed because I needed new tires. Rotated them anyway and charged me for it. [non-permissible content removed]. I won't be taking my car here again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Always great service and drive out of my way to get there.
byon 10/12/2023
Jeremy once again did a great job with me in my last two visits. Setting expectations and I get to see a video of what they do and recommend before they do the service. I have gone to them for 5 years now and feel they work very hard and with lots of integrity.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2020 Honda Pilot EX-L AWD
byon 10/12/2023
The service staff at Autonation are very friendly and helpful. I had warrenty work done and was treated with respect and professionalism. Even the next morning after I picked up my car, I received a text from Tim thanking me for being a customer and assured me that if I needed anything to give them a call. They really took care of not only my car but me as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great place
byon 10/12/2023
My experience with automation honda was great the sales team made sure that I got what I wanted and made sure that I was comfortable throughout the entire time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rebound Love
byon 09/27/2023
3 years ago I landed a much sought after deal on an 08 Element. 3 months ago I lost it to a T-boning teenager. After many failed tries to replace it I was about to give up my search. Then, ping, a late night notice came in from 1 of the car search sites I'd used & the next morning I was at AutoNation Spokane Honda meeting Hunter, who had to put in extra effort to help me secure my 06 successor. Both the salesman & the site have won me and my future business!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments