Customer Reviews of AutoNation Acura Spokane Valley
Great serivce
byon 04/05/2024
Salesperson was very helpful and took a lot of time to ensure we were satisfied.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great serivce
byon 04/05/2024
Salesperson was very helpful and took a lot of time to ensure we were satisfied.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New 2024 Acura MDX
byon 01/09/2024
Just picked up my new MDX a few days ago. I love it! It’s beautiful inside and out. Roomy with plenty of storage. Great on the highway, easy to learn infotainment system. Seats are very comfortable and the ride is smooooth. My sales person Kevin was excellent, easy to work with and no pressure and he was very knowledgeable about the ins and outs of the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Consistently Good Service
byon 12/14/2023
The service team did another great job in sevicing my Acura. The Service Advisor was friendly and thorough in first confirming what service I wanted and then reviewing the results when they were done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Leaking in my car - Not Happy could not help or didn’t want to?
byon 12/08/2023
First I bought my Car from CarMax not this dealership ~ They first tried to Blame the issue on Safelite Window repair- Had to make an Appointment to have them check a seal on my car - Turned out window placement was not the trouble at all - went back then they said they would look at it now they say it’s a seal if some sort now I have to go to a body shop - this kind of stuff should be covered- it’s not that I was not taking care of my car - this is frustrating So again nothing they could do- Every time I take my car in they send me elsewhere to get it fixed - I don’t go because my time is important and I’ll go to a place that wants to help and does not charge exuberant amounts of money-
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
MDX Owner
byon 11/22/2023
I had a lot of trouble getting an appt set. I needed a loaner and the call center said they would have the local dealership call me back. I made 5 calls in 2 days before I was actually able to speak with local service rep. I don’t like going thru the call center.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 11/11/2023
I had a great experience getting my 1993 Acura Legend oil changed. They couldn't get me in Saturday but they got me in the day I went there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service!
byon 10/25/2023
Team is super helpful and works very proficiently!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good service and customer care
byon 10/24/2023
The service department at this dealership is great. The service manager, Seth, is easy to deal with and is thorough. Their car sales department, however, are a bunch of bandits. We love our RDX but if we buy another Acura, it will be elsewhere. Great service though!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Good people...
byon 10/18/2023
Bought a 2015 F-150 from AutoNation Acura in Spokane Valley, WA. The sales personnel was pleasant and no undue pressure! Thanks especially to Phebe who helped us finalize the purchase. And I have to note that when I went back in (for expected service) I was greeted BY NAME and made to feel that I was a VIP.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service
byon 10/16/2023
Great service always honest . Tony is awesome , so kind and professional !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing Service
byon 10/13/2023
Went in for an oil change, but they got us in for other repairs needed and got us the best deal they could.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tow package install and 1st oil change and service.
byon 10/11/2023
My appointment started on time and was completed on time and went as planned. Tony was very cordial and professional and explained to me exactly what had been done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MDX wouldn't start without a jump
byon 10/02/2023
I called service and was told this was considered an emergency so no appointment needed. We dropped it off and a couple of days later I received a call letting us know it was just the battery, which was under warranty so no charge. My only complaint is that on my way home the hood popped open, but remained partially latched.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 10/02/2023
Tony and the crew at AutoNation Acura did a tremendous job on my recent service appointment. They provided excellent customer service. They were able to squeeze in a recall service in addition to my routine service so I did not have to make another trip to the dealership. Tony and one of his crew members were kind enough to help me transfer Costco items from the loaner car to my care as I was leaving. Thanks Guys!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
SPOKANE VALLEY ACURA AUTONATION SERVICE
byon 09/27/2023
Tony Morris with Spokane Valley Acura Autonation was again our servicing agent. He was absolutely awesome from check-in to check-out! Tony has assisted us on several occasions when servicing our Acura MDX, and without question, his genuine demeanor and caring attitude gives me confidence that the service I receive is top shelf! Thanks Tony for keeping us safely rolling forward!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent care for 2018 MDX
byon 09/26/2023
AutoNation Acura serviced my 2018 MDX. They are always welcoming, do an excellent job on the care of my car, and are get the car ready in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 Star Excellence Service Dept
byon 09/18/2023
I highly recommend AutoNation Acura Service Dept. They have been top notch in every service or repair appt I have had. Tony and his team are honest and give outstanding service and because of this I would buy another car from Acura.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine Maintenance
byon 09/15/2023
My experience was excellent. Service Management staff were knowledgeable, professional and courteous!! Quality of service performed was excellent. I could not be more pleased!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dealership review
byon 09/13/2023
Took my car in for an oil change…Seth is always great, explains what will be done and if there is anything else, he will let me know and we will move forward at that time. I waited at the dealership until my car was finished. Seth came to tell me everything looked good and they were washing my car and I was good to go.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maintenance service
byon 09/11/2023
Service staff is always friendly and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great, knowledgeable sales staff.
byon 09/07/2023
We considered both a new and a certified used RDX. Our sales rep showed us all the features, and was very patient with us as it took 2 days to make our decision. Great follow-up after purchase as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments