Chevrolet Buick GMC of Puyallup
Customer Reviews of Chevrolet Buick GMC of Puyallup
Not happy
byon 04/23/2024
Went if for an oil change, that was fine... Went on a trip the day after and when the cruise control is on and you turn on a blink the cruise control shuts off, the dash lights flicker off and then back on and the GPS now has the red circle with a line through it indication it is not functioning. There were no issues prior to the service visit and when I called the service department and explained things to them they want to charge me $160 to even take a look at it! I will never go back to this place for any reason
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
vehicle service
byon 02/28/2024
I took my car in for scheduled maintence an I received great service in a timely manner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Did the bare minimum, but was cheaper than Jiffy Lube.
byon 02/03/2023
I took my 2015 Spark for an oil change because it was displaying Code 82. They also offered to do a tire rotation. Waiting at the counter took a long time because they are understaffed. When I got my car back, they hadn’t cleared the Code 82, and the tire pressure was low, even though they rotated the tires (at a recent Jiffy Lube oil change for another car they refilled the tires even though they didn’t rotate them). The actual service didn’t take very long, and wasn’t too expensive, but overall I wish I had gone somewhere else. The reason I took it to the dealer specifically is so that I wouldn’t have to bother with clearing codes.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A Lie Told
byon 10/28/2022
Let me tell you a story. It began with a visit to the dealership to have a speaker fixed, a loose door panel fixed, and a small leak of a tire. Apparently, the speaker needed to be replaced, they were able to fix the panel on the door and the tire needed to be replaced. Well, the worst LIE was told to me when the service department employee ( Leah) told me the screw in the tire was on the corner of the tire and it was unpatchable. The dealership was unable to change it due to the tire being out of stock. Well, I decided to stop by Discount Tire to see if they had one to replace the leaking tire. The DISAPPOINTMENT happened when Discount Tire informed me and showed me the screw was NOT on the edge of the tire, but on the tread where it was fixed easily, and at no cost, as they know customer service. Note, the tire has been fine since then. The second issue happened when I brought the truck back to have the faulty speaker replaced. This was required because they needed to order the part (second visit) They called, and I made an appointment to replace the speaker (third visit) when I returned to have the speaker changed and waited almost 2 hours, I was informed I would have to bring the truck back again (fourth visit) as the tech damaged a part on the door when fixing speaker. More to come as I will be making another appointment to have the tech-damaged part replaced (fifth visit) While I know things happen and are unavoidable, it is never a time to LIE and continue to consume a client's time. I am estimating more than a day has been consumed between travel time and wait time. As I am sure your time is, mine is equally as valuable. I am so disappointed and troubled by the LIE your employees might be encouraged to practice in order to grow revenue. I welcome a call from the owner of the dealership to discuss and compensate me for the missed time, fuel, and trust now lost.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Oil change
byon 05/04/2022
Great service. In and out in under an hour. I showed up early and my car was in the service area within three minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Terrible customer service
byon 05/04/2022
Sold me a lemon. My new truck has spent more time in the shop than at my home. It has spent about 9 weeks total at the dealership since January when I bought it, you get no updates on progress. They returned it to me filthy covered in pollen and dust. I had to take it back after two days with the same problems . My other vehicle had to go back 3 times for oil leaks and parts not properly attached also fuel leaks. Seems like there is no quality control after repairs . If it runs they send it home without making sure problems are fixed. Oh yeah and you will only know it’s done if you call them. Then they will tell you it’s been done for a couple days .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Disappointed
byon 08/22/2021
I went in to address chipping paint and failing locking mechanism on my 2019 Colorado. Both were identified as being under warranty but parts weren't in. I was told I'd get an update after a couple weeks. I've called and emailed and get nothing in response. It's been two months. I'll call again tomorrow...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Steven Backman
byon 03/08/2021
Steven was a great salesman was quick to reply and found me the truck I was looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 08/09/2019
I was told my brake fluid was dirty although they had just flushed it 2 oil changes prior because of condensation I was told. Overfilled my oil 1qt setting off my oil pressure sensor. Needless to say I'm not very happy with them try to drum up buisness.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
David Hayes
byon 08/01/2017
I had been putting off buying a new car because I was dreading everything about it due to past experiences. A family member had purchased several cars from David Hayes over the years and recommended I work with him. I called ahead and made an appointment to see him and it was great. Well...as great as buying a car can ever be. I didn't have a specific car in mind and only had a general idea of what I absolutely did not want. He helped narrow it down to three vehicles and I went with the Buick Encore. I would recommended David to anyone. Unless that person is someone I don't like. They can go see someone else.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very Happy
byon 07/09/2017
Today we bought a 2014 Toyota Tundra. Our salesman, Mario Reaves, was amazing. He was not pushy and did not try to sell us something we did not want. Mario made sure that my husband and I were comfortable throughout the process. He was personable and made the experience fun. This was the best experience we have ever had purchasing a car. We highly recommend this dealership. Mario is the best!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Tremendous Customer Experience!!!
byon 06/27/2017
We just bought a "cherry" used 2011 HHR at Chevrolet Buick GMC of Puyallup, and our Sales Representative "Josiah Rowell" really went the extra mile to take great care of us throughout the process. He even found a spare key & fob that nobody knew about and is mailing that out to us. Leanne Cash in the Business Office was a gem as well, and made the paperwork part a breeze! Starting it all off was Tara & Steve James Backman who had worked with my wife after she had discovered the HHR online at their website, and found that it had not even been processed yet for inspections & detailing. Steven made a great phone video and Tara made sure we got to see it. The condition we saw in the video made us jump in the car and head over that same afternoon. Just an incredible experience for one, and all that for a pre-owned vehicle no less!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Buy!!
byon 05/25/2017
We recently purchased a new 2017 GMC Terrain SLT from Harnish GMC and Steven Backman was the terrific salesman who worked with us. He could not have been nicer or more helpful! He definately was not the stereo-typical car salesman - just the opposite. He showed us all the terrific features of the Terrain, which I've really loved for years. I also had my heart set on a blue one, which are hard to come by. They had exactly the car we wanted. We had taken our 1995 Jeep Wrangler in for a trade-in, and with what they gave us for it, along with the current discounts, we paid less than we'd anticipated it would be!! How often does that happen??!! Steven Backman, along with the other folks who helped us complete the sale, could not have been nicer or more helpful. We don't purchase a new car very often and will have our Terrain for many years I'm sure. Should we decide we need another car someday, Harnish, and Steve Backman, will be the first place we'll go. It was the best experience you could ever hope for when making a big purchase like ours. Many thanks to everyone who got us behind the wheel of our wonderful new Terrain!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Sales rep and support
byon 05/08/2017
Came in to the dealership to buy a new Yukon Denali. I was approached by Ben Rollins. Ben is a young, charismatic, knowledgeable, no pressure sales man. He is someone who has a true servants attitude when it comes to serving the customer which is hard to find anywhere now days. Needless to say I bought my Yukon and the deal could not have been smoother. I truly appreciated how the dealership approached how they spent my time. I was in and out within an hour and on the road in my new vehicle. Be sure to buy your vehicle from Ben.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Chevy Buick GMC of Puyallup is the Best1
byon 04/25/2017
If you're in the market for a new or used car, drive to Puyallup, have lunch at the Loose Wheel then go directly across the street to Chevy Buick GMC of Puyallup, ask for Steve Backman and the rest is a breeze. Steve is fair, honest, friendly, no pressure and knowledgeable. I haven't purchased a car in 10 years. I don't know what I was waiting for - so simple with Steve.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchased a 2017 GMC Sierra 1500 Denali.........
byon 04/23/2017
I began my search to find the dealership to give me the best bang for my buck six months ago.......After hours of viewing websites, dealerships and even going out of state, I found the perfect vehicle at Chevrolet Buick GMC of Puyallup. The price was definitely lower than other dealerships that I researched and even my trade-in value I believe was excellent. Steven Backman was always keeping me abreast on models, colors, styles and prices in my desired range. He was extremely knowledgeable on the characteristics and functionality of each vehicle I inquired about. This later became a big selling point towards my final purchase. There was no pressure selling or constant irritating sales calls or texts. I would recommend this dealership as your first search for a new vehicle and I've no doubt that you'll be able to see or negotiate the perfect deal for your budget. Much luck in your search and hopefully you'll get the same positive results that I did. Thanks Steven!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2017 Silverado
byon 03/21/2017
Shopped around, but started and stopped with the young, energetic and knowledgeable salesman Steve Backman. There is just no comparison with other dealers in the NW. Ordered our 2017 Silverado 6.2L Crew Cab Max Tow in January and received it in March. Great experience all around. Also bought our 2015 Outback new from their sister dealership. We will be back again. Muchas Gracias!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience of purchasing a 2013 Tahoe
byon 02/28/2017
I first did some homework on cars.com and found several candidate Tahoes with satisfactory configurations and clean history. Then I stopped by Chevrolet of Puyallup to do test-drive. Zack Biswell is very polite, very welcome and I did test-drive with his help. He is very efficient and very willing to answer any questions I had. I like this shopping experience...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My new 2017 Suburban Chevy of Puyallup
byon 02/27/2017
Chevy of Puyallup came through again. We purchased our Tahoe a few years back and the service was great then. I have needed and wanted a bigger vehicle for my family. Football, baseball and basketball gear will now fit with our family of five in this 2017 Chevy Suburban!!!Steven Backman of Chevy of Puyallup found exactly what I needed!! He goes the extra mile to get you what you want and need. He knowledgeable about the vehicles and does not set false expectations he's upfront and honest and that's hard to find in a salesperson these days. 100% satisfied and happy with my purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Chevrolet puyallup
byon 01/26/2017
I had the privilege of working with Khrysten Lovett at Chevrolet in puyallup and she was a huge factor in deciding which car to get. She was very helpful and super nice to me and my family while we were there for hours.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Purchase Experience
byon 01/25/2017
Steve Backman did a fantastic job of all aspects of my purchase from beginning to end. Not only did he do an awesome job finding the vehicle I wanted he was extremely through when I picked up my vehicle and covered all of the cars features. I would definitely recommend Chevrolet of Puyallup if you are in the market for a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments