Kitsap Auto Outlet

by FTC_Fraud on 08/17/2017

Traded in a car. Got a sales contract with loan amount, terms, and APR signed by both dealership and us. No information given by Sean Clark (Finance Manager) about contingency loan approval (even though WA state law), either verbally or in writing (did not receive a copy of this paperwork). Had we been given this information, we would have waited to get the car until approval. Instead, we were told we owned a car and could drive it home that day. Phone call yesterday from GM saying we needed 10x the original down payment amount to secure financing or we had to return the car ASAP. Talked to GM this morning and he argued with me about everything - what ever happened to "the customer is always right?" Basically, instead of saying Sean Clark screwed up the whole deal (didn't have proper credit info, didn't tell us about contingency loan approval, nor give us the form indicating that loan approval was contingent, and told us he personally inspected the car and the rotors on the brakes were shot [GM told me "he wouldn't know that because he's not an auto mechanic"]), the GM said that we should have known WA state law and it's our problem, not theirs. GM also said he didn't know who the finance manager was who was working when we bought the car, and he also said that he was losing $1000 even if we paid a $5000 down payment and that was a lot of money for him because he had a family to feed and he worked 50-60 hours a week (the buyer works over 80 hours a week and also has a family to feed, but doesn't have $5000 to put down on a car, and when I told the GM that, he got sarcastic and basically said he didn't care). Do NOT buy a car from these people. They are guilty of violating the FTC's Truth-in-Lending law. They are dishonest (the GM was there the day we bought the car, but he told me he wasn't and didn't know who the finance manager was working then). Their customer service is great when they're trying to seal the deal, but it is horrible after that and you will be threatened (the GM threatened me with legal action over the phone) and harassed if anything goes wrong on their end. Check out their reviews on FB - they are overwhelmingly negative in regards to the quality of the cars themselves, and with this experience in being fraudulent in regard to financing up front, it is not a place anyone should do business with. <br>

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