Corwin Ford Tri-Cities

by Austin on 06/02/2017

I bought a truck here three weeks ago and in that time have had nothing but problems. It's was missing the seat belt, the tire sensor is faulted out and not the check engine light is on the I couldn't tow more then 25 mph up a hill. All this in threes weeks and they have refused to make it right. But offered to sell me more warranty of course that wouldn't cover theses issues. Just a bad bussiness.

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by eWACustomer on 12/21/2016

Bought a CPO F-150 Lariat from these guys. It has broke down twelve times since April. Here I am, less than a year owning it, and the truck has less than 3k miles put on it. The GM offered to get me out of the truck, but when he offered me $29k for it, I knew that these people were out to help themselves. I paid $38k putting me $9k in debt over a truck they put their CPO "stamp" of approval. Corwin has put me and my family through so much stress that they have no clue how bad of public relations they are creating. These people want to sell you something quick so that they have all the length of the loan to treat you like dirt.

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by Tine101406 on 12/15/2016

Had a great experience trading in a car for a new one. We had great customer service and they worked really well with our situation. Rob Palomarez was very patient throughout our decision making and really did research to find what we wanted in our price range. He also has done a great job following up with us to make sure everything is going well and to check if we need anything further. I felt taken care of which is hard to find in the car business.

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by Scottna on 11/29/2016

I cannot recommend Josh Keller highly enough. He went above and beyond before, during and after I bought my F150 from Corwin Ford Pasco. I came to him with a budget but no firm idea of what I wanted in a truck. Josh drove to my house to make sure the truck I was contemplating would fit in my garage. He really went above and beyond to help me not only decide what would work best for my family but also talked to the owner and helped me get the truck under budget. Thanks so much Josh.

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by Shawn_Thurman on 11/12/2016

I purchased two vehicles at this location when it was Legacy Ford and it seems that more then the name has changed. I told the salesman that I did not want to put any money out of pocket and ended up having to put $2,000 down after we signed all the papers. When it was time to leave, we were handed one key and when I asked about a second key I was told it only had one. I asked him to double check and behold, he came back with a second key. Then when we were in the truck ready to leave, I noticed there was not enough fuel to make it home. I asked why the tank wasn't full and was told that it is there policy not to put fuel in used vehicles. I feel like once they knew they had the sale, their attitude became screw the customer. I will say that the finance manager was excellent to deal with.

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by dbostro on 10/26/2016

I recently purchased a certified pre-owned Ford F150 from Corwin Ford. Every sales person I deal with was courteous and professional. I felt they paid attention to what I asked for in a vehicle and were not high pressure. I'm very satisfied with my experience

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by Fordman60 on 06/09/2016

1st thing we want to say is the sales staff Josh Keller was great helping us to get into the F150 that we liked. With him having one personally made it easier to decide. Ben in finance was great to helped us get thing done and on the road back to Moses Lake. Other local dealer didn't seem to care what we wanted but wanted to sell us what they wanted to. Thanks you staff at Corwin and Josh and Ben

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by Graniteman on 05/01/2016

This has been one of the most enjoyable buying experience that I have ever been associated with. Al. Gutierrez was a very knowledgeable person and his personality is well suited for his capabilities and he should be held up as an example of what a salesman needs to do, act in meeting with people. Also Joe the finance guys was a straight shooter!

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by Bossman44 on 02/17/2016

All I would like to say is our experience was excellent and all our expectations were met. Our salesman and finance guy were knowledgeable and truly gave us a awesome experience. Thanks for restoring our faith in car lots.

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by GerryJessen on 01/18/2016

This has been one of the most enjoyable buying experience that I have ever been associated with. Stephen Quilici was a very knowledgeable person and his personality is well suited for his capabilities and he should be held up as an example of what a salesman needs to do, act in meeting with the public...

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by doghouse7830 on 01/13/2016

Fast, friendly, knowledgeable, answered all my questions, followed up after the sale, concerned about my happiness. I have bought many vehicles from this store and will continue shopping this dealership for my vehicle needs. WB Guidice

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by ackettle on 01/03/2016

We purchased a 2014 ford expedition through Josh Kellar. He laughed and joked with us and befriended our kids they really liked his personality, he answered our questions and did not pressure us to make a sell. I would definitely recommend him to anybody that might be looking for a vehicle and he made the experience a good one even though we was a thousand miles away from home.

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by JoyceDeLeon on 01/03/2016

Frank was amazing, very helpful, knowledgable and made our experience fun, he did not ever try to over sell us, and we appreciated that immensely! A superb salesman! Justin in finance did right by us as well! Thank you all so much! Tim loves his new truck!

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by staylor0365 on 12/30/2015

I really didn't think they could make a deal work for me, and wasn't really looking. The Team I worked with were awesome and made things work, and I bought a 2016 F350 Platinum. Looking forward to a new Ford hat! Lol.

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by Escape20161220 on 12/03/2015

We began looking for a replacement vehicle for our 2005 Ford Explorer in October 2015. We needed a smaller SUV with 4X4/AWD as we live in a rural area. since the kids and grandkids had grown up we no longer needed seating for 7 people. We looked both locally and on the internet for cars. We stopped by and talked to a salesman who showed us several Escapes and Edges so we could compare which suited us best. We found a good/fair deal on a 2016 Ford Escape Titanium model. The salesman and the financial department both helped us through the process. We are very happy with the car so far.

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by NewTruck1716 on 11/07/2015

The service was amazing and low pressure. The salesmen did everything possible to make sure we were satisfied. The finance guy was great too. Low pressure and pleasant.

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by Cmwshannon on 10/13/2015

I started looking if you weeks before we purchased or scape online at most of the dealers within 300 miles of my home. Most of the dealers forgiving large dealer discounts. Corwin ford was not showing any discounts online. So I decided to at least to come down to your new dealership and take a test drive. You didn't have much of a selection. I finally decided to take a test drive in one of the 2015 escape titanium. Hunter was the sales representative that helped me. We did a short test drive which gave me a good idea of what I wanted with the vehicle. After arriving back at the dealership I told Hunter that I wasn't ready to buy but that I would be back with my wife for an additional test drive. He gave me his business card and asked if I wouldn't mind giving him my phone number, which I didhe also asked exactly what I was looking for owner vehicle and said he was search for one.. He called me a few times over the next week to see if I needed any assistance. I told him that I would probably be down the next Saturday with my wife for a test drive. When we arrived we found in escape that seemed to fhave most of the options that I wanted. Instead of looking for the perfect via I decided that we could make an offer on the one in stock. Hunter took our information and checked your credit to ensure that we qualify for the 0% for 72 months. He then came in with an offer for a total discount of $750. I countered with an offer discount teen $5000 lower than MSRP. We then went on the line with Hunter and looked at other dealers in the Northwest and their discounts. We decided to counter at $4300 discount. Hunter took that information and came back with a counter of $4000 total discount. We agreed to make the deal!. I was very satisfied with the remaining activities of the transaction and we were on our way in about an hour and a half. Hunter was always very curious and willing to listen. For young man he seems to have a very good neck of dealing with people. also we love our new toy! Thanks, Wayne Shannon .

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by lovetheacadia on 10/12/2015

Doug was a great help in finding the vehicle we needed! His honestly and laid back manner put us at ease.

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by Fordhunter89 on 09/22/2015

I purchased a 2015 f-250 powerstroke. I didn't feel pressured to buy a certain truck and everyone was very helpful. Everyone at Corwin was very friendly and exceeded my expectations.

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by F250Driver on 09/20/2015

Friendly and knowledgeable staff with no sales pressure. I was able to take my time to choose the right vehicle at a competitive price with the right finance plan.

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by dougcarol on 09/17/2015

We bought the Ford Explorer limited. The sales rep, Alan Dehoed was great and very helpful and the finance rep, Justin was so kind and quick like we asked. We love our new explorer.

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