Toyota of Olympia

by hancock2 on 09/09/2016

I corresponded with sales personnel on several occasions for a number days about a certain used vehicle that I was interested in. Because I live more than 125 miles away, I wanted to make sure the vehicle was the correct one for me before purchasing. When I was satisfied, I set up a meeting with my sales rep. Minutes before that meeting and only a few miles from the dealership, I was informed the auto was released as a demo for a few days. There was no attempt to hold the car for a brief time for my test drive, as I assumed I was promised; no attempt to notify me timely of the change, but rather I was offered a switch to a similar model two years older; and, only modest apologies offering to help reimburse me for 250 miles that I need not have driven. These sales practices speak volumes about this dealership's organization and customer service. I would be wary of dealing with them and would not recommend others do so.

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