Lee Johnson Chevrolet
Customer Reviews of Lee Johnson Chevrolet
happy EUV buyers
byon 01/13/2024
We went into the dealership sure of what we wanted but unsure of pricing and availability. I had never purchased a new car before and was very apprehensive about coming in. Thomas made the car buying experience easy and stress-less. We didn't even realize that we were there for over 2 hours. He found what we wanted and was able to get it later the same day. Two days later we finalized the purchase and happily drove our new vehicle home. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
happy EUV buyers
byon 01/13/2024
We went into the dealership sure of what we wanted but unsure of pricing and availability. I had never purchased a new car before and was very apprehensive about coming in. Thomas made the car buying experience easy and stress-less. We didn't even realize that we were there for over 2 hours. He found what we wanted and was able to get it later the same day. Two days later we finalized the purchase and happily drove our new vehicle home. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great people
byon 04/11/2017
Great people and great service as always! Lee Johnson services all of my family's car For the last 15 years!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
They're okay. Not going back.
byon 01/19/2017
Overall: Pleasant to deal with in person, but you have to be unreasonably persistent to get things from them, especially after the sale. Make sure every promise is IN WRITING! I've got to admit that in person, they were one of the more fun dealerships to work with. The actual purchase of the car was easy. It's really everything after that where it went south. During the purchase, we agreed on them throwing in 1) a paint pen so I could cover up scratches on on this used car, 2) a spare key, and 3) a cargo mat for the trunk. They assured me that I didn't need to put these on the signed, "We Owe" sheet since they were small items and would be no problem. The paint pen was ready when the car was. Sweet! In the weeks that followed, I left voicemails, emails, and text messages (averaging 1-2 per week) with my salesman regarding the spare key and cargo mat and never got a return call. On the three occasions I got him on the phone, he said "let me beat up on my boss and I'll get back to you soon". He never called back. The next time I got him on the phone, he said he'd been calling the wrong number, which I doubt since I left my number in the voicemail every time and he has texts from me (which I know work because he responded to them prior to the sale). They also said they'd call me when my license plates came in. I never heard from them. Finally, 3 days after my temporary license/permit for the car expired (which I think was ~1.5 months after the sale), I called them, asked to speak to a manager, and they said they had the plates and spare key ready. I'm still waiting on that cargo mat.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Shark Fin Antenna Water Leak/Repair
byon 03/18/2016
Took the time to listen and then find the leak. Repaired and kept it until the next major rain event to make sure the repair was correct. Great job and timely service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Internet deal
byon 02/08/2016
I was very pleased with the interaction I had with my negotiations via the internet and over the phone. Especially with Brian Elich. The one area I thought would have been simpler and ready for me to finalize the deal was upon arrival at the dealership. I had secured preapproved financing, I had provided all the necessary documentation via e:mail accept one document which I provided when I arrived. I truly expected all the paperwork to be ready for signature and my new vehicle cleaned, gassed and ready to go. However, I spent close to 3 hours at the dealer mostly waiting. One the paperwork was ready, the financing manager made things easy and that went fast. Then, I waited almost 45 minutes for them to clean the vehicle. Which should have been done while I was finishing the paperwork.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bob M
byon 02/02/2016
Bob M was very professional and spent a good amount of time helping us find exactly what we didn't realize we wanted. We have all ready recommended him to many of our friends and co-workers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Extremely Satisfied
byon 01/20/2016
We knew what we wanted and talked with Brian Elich. He did not try and upsell or change our mind on anything and went out of his way to help out. The dealer swap was complicated and everything went smooth for us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 01/03/2016
Conor did a great job finding the vehicle I was looking for and then went above and beyond after the sale to make sure we were happy! It was a pain free buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I love this place.
byon 12/10/2015
I have only had excellent things to say about your dealership since I purchased my car. I've owned a few older cars which required several trips to garages and mechanics, and have rarely visited the same one twice. The service went exactly as described to me before I brought my car in, and was completed much sooner than I have come to expect. Your knowledgeable and friendly staff and the services you offer to your customers prove to me without a doubt that you strive to be the best. I plan to stick with you guys for a long time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Brake repair
byon 11/11/2015
Brandon Johnson, service guy, was pleasant, forthright, and knowledgable. The repair took a little longer than expected, but I did not have an appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Corvette Service Wk.
byon 11/09/2015
Had some very detailed work done on my Corvette. You guys are the only shop I trust to service the car. I have tried others and keep coming back to you Mitch kept me in the repair loop all the way & knew he was working on my "baby".,Had some very detailed work done on my Corvette. You guys are the only shop I trust to service the car. I have tried others and keep coming back to you Mitch kept me in the repair loop all the way & knew he was working on my "baby".
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
LOF
byon 11/07/2015
My LOF was quick. As usual I had to wipe oil smudges from the hood, fenders, and the engine bay. I must also add that I make the trip to Lee J because I like the express lube that they offer the customers. I always want my car looking new as I bought it so keeping my vehicle clean is important.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lee Johnson Chevy Service
byon 10/30/2015
I like the fact that you didn't run up the price for service. I asked for a 30K service and you did just what was necessary. I was bracing for some huge bill, but you were honest. Thanks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 08/03/2015
Tom is the best person giving the ultimate service to a longtime client. That is the main reason we are coming back to your company. It are the little extras he does to make us happy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Experience EVER!
byon 07/13/2015
Our salesman Chris was awesome! This was by far the best car buying experience we have ever had. Low pressure, quick and we got just what we wanted. I have already recommended 2 friends to your dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Mazda 3 Purchase Review
byon 07/10/2015
Loved the focus on helping us rather than "bugging us" at the dealership. We didn't have to talk to anyone until WE were ready. Friendly salesman. Good training on new car. Informative salesman - willing to help us make an informed decision in any way he could.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Overall a good experience
byon 06/21/2015
The entire situation was very around me, not the dealer, not the car, and not the sale. It was all very much about what I wanted to do. I felt in control the whole time. Even when just casually chatting with 3 or 4 of the sales people in the office, it was just friendly chatter, and not filled with pressure or (excessively negative) stress.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buying the new Camaro Convertable
byon 03/06/2014
I have been looking at the new Camaro's for a while and have stopped by a few times to look at them. I have always been met with no pressure and been given all the information that I have asked for. It came time to do a deal and I contacted Mike L. and let him know that I wanted a black, 2ss, convertible, loaded. He found one at another dealer on the East side of the state, and said come on in and lets put the deal together. He was up front with all the numbers on the car and went thru all of the options and warranties, explaining everything in great detail until I felt comfortable with getting the car just the way I wanted it. He explained the nuances of getting the car over here and I was comfortable with that process. I had them run the financing for me there and they actually got me a loan that was .25% lower than my bank. I know that buying a car can take quite a while, so I went in on a Saturday with no expectation of time and all of the employees of Lee Johnson made my experience a wonderful one. I am just waiting for the sun to come out here so I can enjoy the top down. In the mean time I think that a road trip to the sun is in my near future:-))
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Brian E.
byon 12/12/2013
Brian was so easy to work with. I would recommend him to anyone looking for an auto. Thank you for the beautiful car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
easiest new vehicle purchase ever experianced
byon 12/09/2013
having purchased over 10 new cars and trucks, this was by far the best experience. from my salesman Robbie, to every other staff person in the dealership, they were all pleasant and great to work with. extremely happy with my new silverado and the buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Started well and frizzled early
byon 12/04/2013
Started great and frizzled at the finish line is the theme of my experience buying a used car. from Lee Johnson. I did not name the sales rep because he I felt did his best and wasn't the problem. It was the management above him that called the shots. I came into the lot to look at a specific used car that I found on http://cars.com and drove the 40 minutes from Federal Way to because I was pretty interested. I was promptly greeted by a salesmen that greeted me kindly and directed me to the car. I was pretty familiar with the car features, but wasn't sure how well I'd fit (I need extra headroom). He offered to let me test drive it and recommend that I take my family and to take my time and get a real feel for the vehicle and didn't ask to come which I appreciated. After the test drive I sat down with him and we had a friendly chat and I told him where I was at and that I wanted to go look at some other cars but I did have an offer in mind. I drive away and at this time was very impressed with the dealership. Their car selection is high quality and I didn't see any junk on the lot. I go look at a couple other cars and wasn't impressed and so I came back to buy the Accord if I can get a slightly better price. All is well still. My bank was closing but I was per-qualifed and after I found the car I double checked and called again just to confirm wit the bank. They told me they saw no problem approving me for the loan and recommended I use the CUDL system. I call my sales guy in the evening and said it's a deal. He was off by then so I said I'd come back the next day after church and we'd process the deal. Before I leave I confirm that I can drive the car home if I do the CUDL system so I get my brother to go with me to drive my other car home and we show up at the dealer. I filled out the paperwork expecting to drive my car home..this is when things got inconvenient and went south and my happiness went to a 0. The dealer wasn't familiar with my bank and said they didn't get a decision so they wouldn't let me drive home my car. I stated it's Sunday of course their isn't anyone there. They still refused stating it was policy. I said that's very frustrating I confirmed prior and now have wasted my brothers afternoon and asked if they would deliver the car to me at my work so I wouldn't have to make another trip. They refused stating policy once again. I asked for a 24 hour test drive since I know that's common for people to take a car home over night and sleep on it. They also refused stating they cannot do that for insurance reasons... I lefted Sunday 2 hrs later after signing the paperwork and putting down a $1000 deposit to reserve the car...but wasn't allowed to take it home still.. They were not upfront with me on their reasoning and did not try to make this buying process easier and did nothing for me. They never offered me a single solution or even something in the middle. They made me feel like a 2nd class customer that was not respected. In closing I wanted to like this dealership but in all of my car buying it was the worst service I've had ever in all of my car buying/selling experience which is pretty extensive since I buy a car every 6 months on average for myself or a friend/family member.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
