West Hills Kia

by MC on 03/07/2024

Friendly people and great service.

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by Ricardo Cruz on 02/27/2024

Great communication and friendly place to wait for my car

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by Road Toad on 01/25/2024

Friendly staff and work was finished in time stated.

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by Diogenes on 01/21/2024

I came in wanting to look at a few different vehicles. Dwight showed us exactly what we were looking for. Took a test drive then bought a car. The people there were no pressure and very friendly to be around. I'll recommend to friends and family.

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by Kia owner on 01/20/2024

Staff was very helpful, made the whole service experience seamless .

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by Samantha on 10/03/2023

You cant test drive without insurance. This sucks for first time car buyers cause you cant get a feel if you like it or not

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by MC on 09/22/2023

Very helpful and knowledgeable about the latest and greatest features and specs of the newest models.

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by Savanah on 08/30/2023

As always West Hills Kia has provided a great and timely service for my vehicle.

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by Dave on 08/26/2023

Aundrea is a super service writer! Had me checked in and on my way in no time. Updated via text on status and kept me informed. Reviewed my service items and had me on my way. All with a friendly smile. 🙂

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by Bill on 08/20/2023

Shady even by car dealer standards. Found a car I liked on their website. Called to verify it was still available. Dealer told me it was available and that that "they are already pulling the car up" for me to look at when we got there. Drove to Bremerton, about an hour. Waited about 20 min for someone to check into things and tell me the car was sold "quite a while ago." Classic bait and switch nonsense. I understand that dealers exist to make a profit, but I can't abide by outright lies. When I complained the floor staff guy just turned his back on me and walked away. On the small chance that they weren't lying and something was lost in communication between the Internet sales guy and the floor sales team...then they're still incompetent. Either way, won't be doing business with their dealer network.

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by Jeff on 06/17/2023

Thoroughly enjoyed the car buying experience. Me and my wife watched numerous videos on YouTube about how to deal with car salespeople and how they try to talk you into paying more than necessary for a car. Never encountered any of the issues those videos talk about. Our two salespeople (Haley and Dylan) were very personable without losing their professionalism. Dylan did a really good job dealing with my 10 year old sons off the wall questions and conversation. Both of them went out of their way to answer all of our questions about the van we wanted (They didn't have one at the time). A week after our first meeting, Haley remembered us and immediately had Dylan called us to tell us another dealer requested a trade of one of their vans for the very model we were looking for. We dropped everything and drove the 60+ miles from our house to Bremerton to see and test drive the van. We loved it bought it that evening. We were very pleased with the service we received. We would definitely recommend this dealership to a friend or family member.

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by L Nelson on 09/08/2022

Absolute nightmare! Car didn’t even last 93,000 miles and service has been horrendous. I have never left a bad review for anyone, but I feel a sense of responsibility to tell you about Westhills Autoplex and Haselwood car dealers. After being a great customer and buying three new Kias from them over the past decade, I will never purchase from Kia, Westhills or any Haselwood auto dealership, ever again. I have never been treated like this by any other customer service industry in my six decades of living. The worst experience ever! The general manager gave out his email and phone number saying to contact him if you need anything, which we did, but we received no response whatsoever after our multiple attempts to reach him. Also tried to talk with the service manager multiple times over many months and he never returned calls, voicemail or emails. The service reps on the floor are nice, but when there’s a problem they can’t help you and tell you they’ll talk to the manager about it. I do not believe these people care a whip about us. We have been turned away time and again with an engine under warranty that was failing, was never properly diagnosed, and could have caught fire, which is happening to many Kia engines. I bought a 2014 Kia Rio, new, which started to have engine and oil consumption issues at 93,000 miles. We took it in over and over again trying to get it fixed, to no avail. Westhills Kia told us they couldn’t figure out what was wrong with the car each time we took it in, and kept asking to do oil consumption tests and “come back in 1,000 miles,” which we did and they repeatedly found “nothing wrong.” Were they purposely dragging their feet, or do they not know how to properly diagnose and repair engine problems - until the warranty expires? Not only has Westhills Kia blown us off time and time again, telling us there was no problem with the engine repeatedly until it seized and melted the catalytic converters, but because they did nothing but tell us to “come back in another 1,000 miles” repeatedly, until it failed just as the odometer turned past the 100,000 mile warranty, Westhills then told us it would cost $4,000 for a new engine. After months of trying to get reparations through Kia Consumer Affairs (who would never follow up as they said they would - we had to continually call them for months to get any answers at all) they gave us a “goodwill new engine” but instead, they didn’t do a full engine replacement as they seemed to imply they would, and only replaced the block, which proved to fix none of the issues. The engine still shook like crazy when fired and still had the same terrible noise as before and this “new engine” has a warranty of only 1 year or 12,000 miles when it should have been “lifetime” since it definitely began to fail under warranty and we took it in repeatedly for help, while under warranty. After the “new engine” was put in, they said the catalytic converter was melted and we had to get that replaced for $1,800. We did that and then they said the cylinder head and valves needed replacement but Kia denied helping us because it was, “out of warranty.” What a bunch of lemon companies! We have been out of a working car for a year and a half now and have a car that failed within the warranty - and neither Westhills nor Kia corporate is offering to fix the issue completely or replace the car - but they do offer to keep taking our money for repairs that don’t work! We were told by a service rep at Westhills Kia that Kia engines are failing like crazy - so I googled and found it’s true and that there are class action lawsuits for engine failures and engine fires! So far Kia has settled over $1.3 billion dollars in failed and deadly engine lawsuits. Just to warn you, do not buy from Westhills Kia or Haselwood Auto dealers, and do not buy a Kia! A few years down the road, you will deeply regret ever believing in them.

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by suzy87651 on 04/23/2016

Salesman knew everything about vehicles, professional, friendly and had sixth sense about what I wanted in a vehicle. Sales manager, financial gentleman, and all staff were efficient and expedited process. Excellent experience.

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by hogan38175 on 04/14/2016

The relaxed atmosphere and the no pressure sales. Justin let us ask many questions and answered them honestly. There was no upsale pressure he listened to our needs and did not try to pressure us into buying more than what we needed

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by artlover2 on 01/24/2016

Our salesman Justin Fanony was kind, patient and very knowledgeable. He spent with us all the time we needed and answered every question. He made us feel very welcome and did not rush us in any way. After deciding on the purchase, we worked with the rest of the Kia team regarding our trade-in value and purchase price of the new vehicle. They made the decision very easy for us as they gave us a very good trade-in value and were willing to work with us on an agreed purchase price. We are now a 2 Kia car family and could not be happier. I would recommend everyone buy their cars from West Hills Kia.

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by Penguini on 10/28/2015

Amazing experience. Josh was very helpful in helping me find the right Kia that fit both my needs and budget; I was able to lease a 2015 Kia Optima at a fantastic price! This was the first lease I have ever experienced and Josh made my visit a good one! Many thanks to the whole staff for being so kind and patient.

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by martig9 on 06/30/2015

I went to West Hills KIA to look for a used car. Our salesman, Mike Moreland, listened to what I was looking for and I informed him right away, "Do NOT show me one of those Toaster cars, I am not interested." He showed me used vehicles in my price range, just what I asked for. I didn't see anything that appealed to me. He then asked if I had ever seen the interior or ridden in a Kia Soul. I said, "No." Long story short he introduced me to the Soul, answered all my questions, 2 test drives later and I drove out of there with my amazing RED 2015 Soul. I LOVE IT! Thank you Mike, Shane and Shawn. It was the BEST car buying experience I have ever had. Keep up the good work and excellent customer service. Marti G

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by jmelanie on 04/01/2013

Happy with the scheduled maintenance they did on my car. I wish the detailer would wash the whole car when they wash it.. and not leave streaks of dirt on it :(

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by momamck on 03/30/2013

we had an excellent experience buying our 2013 optima! All of the staff did an awesome job of making us feel comfortable and they never made us feel pressured at all :) I will be sure to recommend this dealership to anyone and everyone!

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by sprite00 on 03/29/2013

I loved everything about the service I received from West Hills Kia in Bremerton, WA. It was my first after purchasing a brand new 2013 Kia Soul Plus from them on July 31, 2012. They did "lose track" of my car for a few moments, only because it went to be washed without notice, which was fine. It didn't take as long as they had originally said it would take, which was even better. We were treated to complimentary drinks/snacks while we waited because it was the first service after purchase, which was neat because I had my daughter and my grandson with me that day. We even got to speak with the lady that helped me decide to purchase the vehicle which was nice because I could let her know my satisfaction with the dealership as well as her performance and compassion for her job! Sally S. [contact info removed]

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by greenseaturtle on 03/28/2013

Every time we visit West Hills Kia for service on our vehicles, we have a great experience. The staff employees are great and very helpful. A service man will come to let you know how the service on your vehicle is going, and address any problems with you. From time to time the staff will let you know how everything is going with the service on your vehicle. We have never had a bad experience at West Hills Kia. Every effort is made for a great experience, and great service. Thank you West Hills Kia!

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