Parsons Kia of Winchester
Customer Reviews of Parsons Kia of Winchester
I have never been so happy with a new car purchase
byon 03/19/2019
First off, I have never worked with a more professional, upfront non-pressure dealership. I got the vehicle (2020 Telluride) I wanted and got a fair amount for my trade. The entire team from Susan and Gill to my Salesperson Matt White and the finance department was all around excellent. They make things happen and work hard to make the deal and get you the vehicle. Even after the sale they are prompt and get you the answers you need. Everyone is helpful. I highly recommend this dealership if you are in the market for a KIA or even a used vehicle. They are worth letting them try. I will return with both my KIA's for service. And will buy from them again when it's time to trade.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Wonderful Service
byon 09/12/2018
A big shout out and heartfelt thanks to all the people at Parsons Kia during our time of need. While on vacation in North Carolina we had to evacuate in the wake of hurricane Florence. Driving home to Pennsylvania my car suffered a catastrophic failure. Parsons gave us a fantastic deal on a new one. Their service and attention to our needs was totally awesome. Can’t say enough about Parsons. Many thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
One of the best car buying experience ever
byon 09/05/2018
Since the first contact, seems like a minute from when I submitted my query on the vehicle, Samantha was cheerful and responsive, she answered all of my questions and kept e updated while she was working with another customer on site. We bantered about cars like old buddies while I waited for my friend (who I was researching the car for) to decide if the numbers were right for him. At no time during our interaction did I feel pressured to buy or rushed. I eventually decided to get the car myself and took the drive to Winchester to see the car. Sam got the car, gave us the keys, went over a few things and we took it out for a drive. Once back, I went to sign the documents, which itself was one of the quickest I had done in my history of buying/leasing vehicles. When my wife had questions on the numbers, they were explained to satisfaction. The entire experience was what I believe most people would want when they got to buy a car. Honest folks that show a level of care in their customer while providing the best experience during the shopping/buying process. I applaud Parson's for the great care to took with me and for providing a great experience. It is a bit of a drive from my home but I plan on taking my vehicles there for servicing. I suspect their service team will be equally as great. Kudos on a stellar performance! Keep it up! Wayne M
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Place has went downhill
byon 03/19/2018
This is the third Kia Soul I have bought from them, the first two the customer service during and after the sale of the vehicle was great. This time I always feel like an inconvenience and their lack of communication is a joke. I regret buying another car from them I should have kept the one I had or went else where. There are only a select few who are great to deal with but this place has really went downhill.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
An Excellent Experience
byon 12/16/2015
Susan Hobbs did an exemplary job with my internet sale. The photographs she mailed me were excellent. I could not have asked for better with the on-site purchase. I know the owner and the sales manager, but I would say that they treat any buyer in the same gracious manner.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
This dealership sold a new kia soul with knocking engine and said normal
byon 02/05/2012
this dealership sold us a lemon kia soul 2011, husband asked about the knocking engine, salesman said it was normal that it would wear down. The car was and is a true lemon. all the way the engine had to be worked on we told them to take this 22,000 lemon back, refused and kia manufacture never did too.the engine knocked,water came out of it, wires burning, seal came out of sun roof,and at the end car went down an 8ft embankment in moutains hit trees and NO AIR BAGS DEPLOYED>Only God let the driver surive. We sent a certified letter to take this car back and we got stuck with a lemon.This dealership then shuffled us over to hagerstown kia after taking all our paperwork out of the glove box. and finger prints all over the glove department.This is a dealership needs to be closed down for good!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
