Mercedes-Benz of Virginia Beach

by WashingtonKofi on 01/18/2019

Chris Wells and manager Charles Jaffee offered a new 2019 GLS450 for cash purchase and knowing the purchase was for export which is time sensitive, I was promised a 1 month title process. They closed the deal quickly and took payment right away. Property taxes on vehicles are supposed to be paid directly to county clerk (South Carolina, out of state) but dealership insisted property taxes are collected at the dealership in Virginia and will be paid on my behalf. Six weeks has passed and no metal plates, no registration and no title. When inquired, NOW the dealership does not want to talk to me. They do not want to disclose the company handling registration but eventually gave in. They do not want to give authorization to the third party to work with me directly but the third party title company finally gave in. Turns out, the dealership never submitted my vehicle to be registered, and never submitted my tax payment to be paid to the county clerk. This dealer uses shady tactics to get your money, and immediately becomes hard to reach after they're paid. Phone calls are not answered/returned, and refuses to help with legitimate issues regarding their legal responsibility. On confirming with my local county clerk, it is apparently illegal for this dealer to collect South Carolina property tax, out of their jurisdiction. It is also illegal to collect tax money to keep for themselves. I am currently finding out how to escalate to Mercedes Benz USA. This is simply unacceptable.

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by Mikeh213 on 01/04/2016

I had recently been looking for a car. I was checking out there cpo cars and found one I really liked. Next day went to them and got one of the best salesman at Charles barker Mercedes Benz. Hadrian really helped me out. He went into great detail of the c250 sedan I was looking at. Told me all about the cars history and all the features it had, very knowledgeable. That same day with his help, I was a proud owner of my first Mercedes Benz. They got a very great staff and everyone one was welcoming. I know when I plan to get another car I know where I'm going to.

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by deferg10 on 12/15/2013

I had a very good contact with the salesman , I spoke with someone other than the salesman that I initially spoke to on the phone. I think both gave very good information on the vehicle that I was looking for. I test drove the car and liked the car very much. I am very happy with the new 2014 Mercedes. I would give them a number 10 for professionalism, courtesy and price. Thank you everyone .

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