Land Rover Tysons Corner

by tomva on 03/19/2014

Let me tell you how DISAPPOINTED I am with the Land Rover "customer service" ... I have a very expensive taste for cars and every year or two I am buying a new car. When the new 2014 Range Rover Sport came out last year I immediately fell in love and headed to the nearest dealership so I can test drive one. After the test drive I put down a deposit and ordered a custom built top of the line Autobiography model on November 29th 2013. I was even willing to pay FULL MSRP for this car which I have never done in the past for any of my cars, I always used to pay 10k-20k below MSRP, but I said what the heck I really like this car. I sat at the General Manager's office and together we configured the car that would suit my taste. After we were done he printed and signed the configuration and gave me the "build date" which was set for 1st week in February 2014. I called my sales person mid February to check on the status of my order and he assured me that everything is in good shape, they started building my car and I should have it by the end of March. Yesterday I called the GM hoping I can get a more accurate delivery date of my car since I just sold my MB GL550 and was eager to get my new RR Sport asap. This is when my nightmare started. He could not locate my order by my last name so I found the order form he signed in November and gave him the order number. Than he finally found it and said that the car should be at the dealership around March 18th and started to reading my car details. "Ok, it is a white car..." and I stopped him immediately. What are you talking about , I ordered a Corris Gray with Black roof not a white car. Than he kept going on, "I see that this order was changed on December 27th"...I said by who, because I never made any modification to my original order and never called your dealership only until mid February. He could not find out who made the change or what really happened.... They completely changed the car I ordered: - I ordered corris gray with black roof and they built a white car - I ordered a 7 passenger, they changed it to 5 passenger - I did not order the rear seat entertainment, they added this to the car they built and i could go on and on.... RIDICULOUS The GM than told me that he is going to find out what happened and call me back in a few minutes. I waited for 3 hours but no phone call so I called the dealership only to learn that the GM was already gone for the day. Wow! This is what I call "customer service" . Obviously they don't give a damn about their customers... This morning I got a phone call from my sales person Gavin who is a nice guy by the way and he was apologizing about this mess. He told me that he spoke with the GM and that he was told that "somehow" he ordered a wrong configuration and that it was his (the GM) mistake. What the heck????? He put my order to his computer while I was sitting next to him and than he printed out the configuration and signed it. I do not understand how could he ordered a totally different configuration .....It just does not make sense to me at all. I ordered 100K car not a bicycle for God sake ! "Mistakes" like this should NEVER happen at a car dealership. Than my sales guy was telling me that they rush ordered another car for me and hopefully I can get it in May. What???? Are you kidding me???? I was already waiting 3+ months for my car and now you want me to wait another 3??? NO WAY! I told him, that the only way I am going to wait another 3 month is if they give me a loaner 2014 RR Sport to drive until the car I ordered arrives. He said they can't do that but they would reimburse me for up to $1000 for a rental car if I bring in the receipt. WTF? They want me to drive a freaking small or midsize rental car for 3 months when I was ordering from them a 100K car and paid full MSRP?????!!!!!!!!! Than he said they would be happy to give me back the $5k deposit I put down for my car and cancel my order. Now this is "real customer service".... This is like if they were telling me "[non-permissible content removed] we don't give a [non-permissible content removed] about you or your problem, we have enough customers we don't mind loosing one" Well thank you Land Rover, I guess I will NEVER EVER buy any of your cars and you just LOST a loyal customer who would have upgraded his car at least every 2 year" I guess I take my business back to Mercedes or Porsche and I will discourage all my friends buying a Land Rover, especially from Rosenthal Land Rover in Vienna,VA . I will let my experience with Rosenthal Land Rover know everybody I know and probably write an article in Washington post where my brother in-law is an editor . What a shame Land Rover!

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by teaserman on 02/11/2009

I cannot say enough about the level of service I received from Land Rover tyson's. Working with my salesman was great. We live in pensylvania, 3 hours from here. He emailed us photos of the car, kept us informed about each step of the process, including emailing photos of the contract prior to sale so there would be no surprises or confusion. After the sale, he checked in repeatedly to see how happy I was with the car. It was an exceptionally positive car buying experience. Well worth the drive to Tyson's, Va.

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by char2s on 01/05/2009

My son found a 2008 used Range rover big body onthe website of Rosenthal LR in Tyson's. He couldn't beleive the great deals they were giving. So I talked to Richard a very pleasant and knowlegdeable person. I really liked the honest and curtouse manner in which he conducted business with me. I bought the car from him and within two weeks i sent him 2 more of my friends to purchase RRs from. Thank for helping us and we will do the same for you. Rosenthal Tyson's Landrover!!!

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by eddie47 on 11/17/2008

Highly recommend this dealership as the place to go to get a new Land Rover. The deal I received was the best in around. They also gave me more for my 2003 Range Rover than any other dealer. I didn't even buy the car from them originally.

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by ducattirider on 07/30/2008

I arrived at Rosenthal Land Rover where I was immediately greeted at the door by the sales manager Paul. I was appointed to equally friendly and helpful sales rep who made the entire experience of buying and trading in my Lexus painless. I was given a good price right from the start and a fair value for my Lexus (the best compared to several others I got estimates from as well as Carmax). The staff there made us comfortable during the wait process. They also applied the cilajet product that I purchased and my black Range Rover looks absolutely great! Its been almost a month now and it still looks like that day I got it. I just had them put the cilajet on my wife's 3 year old Cadillac Escalade and now it looks like we just bought another new car. I am very happy that Rosenthal Land Rover provides products that are up to the luxury car standards.

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