Duncan Ford
Customer Reviews of Duncan Ford
Great Experience
byon 03/07/2024
Zack Clark was my salesman and he was Awesome. Everyone was very friendly and professional. I would definitely recommend Duncan.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 03/07/2024
Zack Clark was my salesman and he was Awesome. Everyone was very friendly and professional. I would definitely recommend Duncan.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
DUNCAN FORD CHRYSLER SERVICE DEPARTMENT
byon 11/15/2023
ABSOLUTELY WONDERFUL EXPERIENCE AT DUNCAN FORD'S SERVICE DEPARTMENT. ALWAYS FRIENDLY AND HELPFUL. WE RECOMMEND THEM FOR ALL OF YOUR SERVICE NEEDS
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2010 Ford Ranger
byon 10/16/2023
Duncan is always easy to work with. Like the service and people who work there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Eco diesel service
byon 02/14/2023
Oil change, recall, potential coolant leak. All requested services were completed timely and fully which has been my usual experience with Duncan over 4 years. They offered for me to comeback for the coolant issue check which was not detected. I’ve since driven over 800 miles trouble free. Excellent service department and knowledgeable mechanics. Highly recommend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Newer Jeep brake noise, dealer saying drive it in mud and water!
byon 12/22/2022
newer jeep squeaking from the front; they told me its a jeep and that i needed to drive it in water and mud. that this is normal. I purchased this thing brand new 50k and for it to do that is not right. they then looked at the rotor and saw some marks only on one and not 4 but they continue to say its normal. hot or cold it will squeak at low speeds. how is this normal. im not looking for free work but for a 50k jeep to continue to do is is not right. this dealership thinks folks are stupid. im sorry but im not bringing this car back to them unless is warranty work; any other work will be done by folks who knows how to appreciate an educated customer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
My F150 Service at Duncan Ford
byon 05/23/2022
Scheduled a 100,000 mile service which entailed draining and flushing the cooling system and draining, filter change, new transmission fluid and new gasket for the 6-speed transmission. All work was completed as promised and a one-day turn around. Tina in the Service Department is my go-to whenever I need work done on my F150 and she is simply the best Service Tech/Writer I’ve come across in a very long time. Does what she says she’s going to do and keeps me informed from start to finish.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Duncan Service Dept
byon 05/23/2022
Best in the country in my opinion. Always treated me fairly and been very efficient when maintaining our vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Duncan Ford Rocky Mount, Va is the best
byon 02/17/2022
Purchased my SUV from Duncan Ford and from sales to service, they have been awesome. The salesman knew his product well and was never pushy. The service department has always serviced this SUV and takes my vehicle in as scheduled and has it back promptly. Everyone there is friendly and just good down home people. I would never go any other place for sales or service. Highly recommend to you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford Ranger
byon 09/17/2021
Good. They keep you informed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Visit at Duncan Ford Rocky Mount, VA
byon 09/06/2021
Friendly, prompt and comprehensive service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My Duncan Experience
byon 08/21/2021
I bought my vehicle in September of 2020 from Duncan Ford in Rocky Mount Va. During the buying experience, I was treated with kindness, respect, and patients. I have since brought the vehicle to them for every oil change and tire rotation and I have been treated the same. Both sales and service have been very professional!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Highly recommend!
byon 07/23/2021
Took my 2004 Dodge Ram 1500 in for routine oil change and state inspection. Duncan always take good care of my truck. This truck has less mileage than my daily driver and it is ten years older. Very professional and friendly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service issue
byon 07/19/2021
Vehicle was in for state inspection and oil change-tire rotation. After driving vehicle home engine began pecking. Could not find hood latch. Next morning engine was still pecking so drove back to dealer and found oil cap had been left off and was bouncing around, making that noise. Oil had blown out making a mess. You have got to be kidding!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Outstanding service!
byon 05/10/2021
Took it in for some needed help with a grill replacement. They were quick and did an outstanding job. Entire experience was flawless.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car buyer
byon 04/20/2021
We wanted a specific model and color. The salesperson worked very hard to produce a number of options for us. We were out of State so everything was done electronically. We agreed on a price, all the paperwork was done using overnight delivery. We paid and picked up the car when we returned. The people at the dealership spent a lot of time showing us the features and how to use them
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Inspection
byon 04/09/2021
Work was done on time as scheduled Quickly, cleanly as expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 10/21/2020
Very fast service. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service for my Chevy Suburban was top notch
byon 06/22/2020
Had my Suburban serviced at Duncan in Rocky Mount, VA before our trip to Florida and not only was it done quickly but to my surprise there was no charge. The state inspection and oil change was due at the end of June so we went ahead and had it done before then. The service department got in in and out in just a few hours. Tina kept us up to date on pricing and time frame. Since we purchased the Suburban at Duncan, there was no charge on the service. The people there are amazing - we will defiantly purchase our next vehicle there too. I highly recommend them. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Seevice
byon 01/23/2020
Found the problem and corrected it
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bobby
byon 12/07/2019
We have been very pleased with our Taurus. Entry and exit level was far superior to other vehicles that we tested. The ride is smooth and quiet. These three items were the most important on our shopping list. The only problem that has required service was the light in the left outside mirror. A great vehicle that we are sorry to see go out of production.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
John
byon 11/14/2019
Very good service , friendly staff, took care of my needs. Professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
