Crown Acura Richmond

by drewausten on 09/15/2018

This was an appallingly bad car buying experience that didn't even result in us ever buying a car from them. My wife and I found the car we wanted on their web page and made arrangements with the online sales agent to go to the dealership that day for a test drive. We had already been approved for financing, had a check in hand, and were ready to purchase if we liked the car in person. When we got to the dealership, they informed us the car was not available, because it was at the West Broad Honda body shop getting recall work done. We were disappointed and a little annoyed since we had just made arrangements earlier that day to come to the dealership, but they reassured at the dealership that the car would be ready in a couple days and they would even drive it out to us for a test drive so we wouldn't have to drive to the dealership. We were okay with that. One week passes, and we haven't heard anything from the dealership about this car. We did get plenty of annoying generic emails about other cars at the dealership that we weren't interested in though. I finally called the dealership to inquire about the car, and they said it was still at West Broad Honda getting recall work done, but they would jump on the "incompetent morons at West Broad Honda," as they put it, to get the work done ASAP. Still another week passes, and I call back again. This time, they tell me that there's all sorts of other recall work being done on the car, including something on the transmission. However, we had already done research on this vehicle to know that there was no recall related to the transmission, and they had also told us on our first visit to the dealership that this particular type of vehicle had no issues with the transmission. Still, I told them to call me back when it was ready. At that point, I decided to just look up the vehicle online again, and it was marked as "SOLD." Basically, this dealership didn't want to admit to me that they had sold the vehicle to someone else on a whim when we had been the first to inquire about it and keep following up, so they just made up all this crap about the transmission needing work to make us no longer interested in the car. Yet another week has now gone by, and I still haven't heard back from them, but of course I don't really expect to at this point. We were pre-approved for financing with a check in hand that has an expiration date, yet we wasted about three weeks with this dealership simply because no one there had the [non-permissible content removed] to tell us they sold the car to someone else. At this point, I'm so pissed off at this dealership for giving us such a ridiculous run-around that I'm posting this same review on as many websites as possible to let everyone know not to bother with this dealership.

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by Jrwhittaker on 02/07/2016

Crown Acura of Richmond provided me a fantastic experience this week. A+ from start to finish. Everyone from my client advisor Shashank to the General Manager Alex listened and addressed all of my concerns in a very transparent, upfront and professional manner. The employees at Crown were very knowledgeable about the different styles and options that Acura provides. I was impressed at how the employees all introduced themselves with a smile which automatically put me at ease just moments after my arrival. The sales team took the necessary time to find the best vehicle that fit both my budget and my needs. I felt no pressure to purchase something I didn't want. I am excited to report that I am a happy new owner of the 2016 Acura TLX! It's a fantastic vehicle delivered at an exceptional value. If your in the market for a high quality vehicle; I highly recommend Crown Acura of Richmond. These guys truly made the stressful car buying experience a seamless process. Bravo to Crown Acura for winning a loyal customer for life. Thank you to Alex Utz and his entire team for providing top quality service.

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by Toby39 on 09/27/2014

I must admit, I was somewhat nervous about buying a new RDX after driving my Accord coupe for 11+ years. My husband has owned two Acuras, and suggested I test drive an Acura. Although I knew I wanted an RDX and the options /accessories I wanted, the thought of driving something that big, with all that technology, was very overwhelming! My salesperson, Hien V greeted us as my husband and I got out of his car, and I immediately felt comfortable. I told him I was interested in purchasing an RDX with the technology package. Hien showed me the RDX in the showroom and explained the basic features of the car. I appreciated the fact that Hien talked directly to me personally, instead of talking to me thru my husband (something a lot of salespeople do when Hubby tags along). Hien took the time to assess my understanding of the technical information he was explaining, and he was very patient with my multitude of questions. During the test drive, Hien chose a route that gave me the opportunity to drive the RDX under different speed and traffic conditions. Letting me start in an empty parking lot was much appreciated! When we returned to the showroom to fill out the paperwork, Hien explained the function and cost of the different accessories available for the RDX. He introduced me to the General Manager, the Service Manager, the Finance Manager, plus several other members of the Crown Acura Team. Everyone was very friendly, helpful, and professional. I ordered several dealer installed accessories, so I had to return a few days later to pick up my new car. When I arrived, Hien reviewed the basic features of the car to make sure I was comfortable with it, and volunteered to sync my phone and perform some other programming to save me the time. How nice!! Since purchasing my new RDX from Crown Acura, Hien has called several times to ask if I have any questions or concerns. I also received calls from Crown's Customer Service Department to assure I am satisfied with my purchase. Without hesitation, I can say I am very pleased with my new car and my purchasing experience with Hien V and Crown Acura of Richmond.

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by Dayton937 on 09/24/2014

Purchased a used vehicle on 6/28. I am located in Ohio, dealer is in VA. Dealer purchased my current vehicle outright but took 2 months to mail me payment. Vehicle I purchased was supposed to have titling/registration performed for me with plates subsequently mailed to me. Never received them in the initial 30-day temp tag period. Unreturned calls/emails on several occasions. Temp tags expired. Vehicle not legally able to drive due to tags. Finally received 2nd set of temp tags. Still did not receive plates within that time frame. Dealer requested out of state VIN inspection. Sent via FedEx with proof of delivery. Dealer can't locate it. 2nd set of temp tags expired on 8/30/14. Once again, can't drive the car. Reasonably requested refund of sales tax so that I may just title it myself. Dealer declined. Still wants another out of state VIN inspection. Making car & insurance payments on a car that I can't even drive or take anywhere to sell. This has been going on since June and wasted my time/money/resources.

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by stevejc42 on 09/23/2014

I recently bought a new Acura TLX from Crown Acura of Richmond, and couldn't be happier! From the first greeting from my salesman, Hien V, to the time I drove off the lot a week later, to the follow-up calls I received to make sure I was satisfied. They do a really nice job of making you feel comfortable with the entire process. This is my 3rd new Acura (the others purchased up North), and Crown Acura will be my go to source for Acuras in the future. I wish they were closer to my home, but what can you do? ;-)

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by mdxowner5 on 09/19/2014

I purchased a new 2015 MDX from Crown Acura, my first new car purchase in 6+ years. I'm brand new to Virgina, so I didn't go there on a recommendation. I had been looking at every competing brand over the course of several weeks. Hien V., my client advisor, was fantastic. He was extremely professional and knowledgeable, while letting me take my time to decide what was right for me. Overall, it was a great experience and I'd recommend the dealership and Hien to my friends and family in a heartbeat.

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by Crstraight on 09/08/2014

Crown Acura in Richmond really went above and beyond to make purchasing my new 2015 RDX a great experience. I traded in my 2004 MDX (186,000 miles) and left with the exact car I wanted within a few hours. I had done my homework on what I wanted and what price I wanted to pay. This is the 5th Acura we have purchased. Hien V was my personal sales associate and really was excellent. He is extremely knowledgeable and made the experience as comfortable as possible. I will refer him and Crown Acura to anyone interested in purchasing a new or use car.

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by crissymric on 08/27/2014

What can I say, it was so easy and working with Hein L and Crown was awesome! He was so supportive, knowledgeable and great to work with in making my switch from a Camry to an Acura TL! I'm so happy and thrilled and would recommend Hein to all my friends... Happy with my up grade !

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by Vattamb on 08/23/2014

I have purchased a used 2002 BMW 525 from Crown Acura last month and I was surprised that I could complete the whole thing in a day (searching, deciding and financing). Shashank was the sales person who dealt with my purchase and he was helpful from providing me with options and till buying my insurance. I like the professional way in which the sales and finance team dealt with me as a customer.

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by maya5511 on 06/06/2013

They gave the price upfront before ever walking in the dealership. We liked the way they did business.

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