Crossroads Ford
Customer Reviews of Crossroads Ford
Crossroads Ford - Prince George, VA Review
byon 01/31/2024
Craig, Marlon, and Charlie were very professional and great to work with; excellent customer service. They all ensured that I had a wonderful experience. I am enjoying my new 2024 Mustang; it is beautiful. I would recommend Crossroads Ford in Prince George if you are in the market for a new car.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Crossroads Ford - Prince George, VA Review
byon 01/31/2024
Craig, Marlon, and Charlie were very professional and great to work with; excellent customer service. They all ensured that I had a wonderful experience. I am enjoying my new 2024 Mustang; it is beautiful. I would recommend Crossroads Ford in Prince George if you are in the market for a new car.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
5 stars
byon 11/07/2023
Welcoming atmosphere, friendly, great selection of vehicles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2021 Ford Edge
byon 10/05/2023
What started as a internet search ended up with this purchase.. I was hesitant about the distance from my home to the dealer but it was well worth the trip. I could not have ask for better customer care weather on the phone or in person.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very satisfied!
byon 06/29/2023
Service on my truck was done in one day. No issues and fair price.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Used F150 purchase
byon 06/08/2023
I had been searching for a new to me truck for a couple month and had several bad experiences with other dealerships prior to finding this truck. This truck was several hours from my house however Crossroads went the extra mile to get me any and all pictures and video I requested, They made the buying process very easy for me and shipped the truck to my local crossroads location. When I actually seen the truck there were no surprises. The only complaint I have is that it only came with one key. The salesman said he was attempting to get the spare key from the previous owner and would ship it to me if he could get it. It’s a small thing but I feel a dealer should replace it prior to sale if the previous owner can’t produce it. Other than that I have nothing but praise for the sales team I dealt with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Driving Easy
byon 02/17/2023
We enjoy the buying experience that we receive from Crossroads I sales person Susan was very polite she was very determined and getting us in the vehicle we desire we would definitely return to Crossroads for a purchase of the next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Crossroads Ford
byon 11/20/2020
Everything was very pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 06/14/2017
I purchased my 2016 ford fusion in November of 2015. Crossroads ford is the best place to buy my parents also purchased from Crossroads. Crossroads ford has the best customer service in town thank you for your hospitality.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Perfect
byon 08/26/2016
Always helpful, friendly, professional, AWESOME service !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
wilkes
byon 08/11/2016
fast and good service! >>>>>>friendly>>>>>clean place>>>>>
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 08/08/2016
Crossroads has always provided me with excellent service. They have always showed me nothing but professionalism.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very professional and great experience
byon 08/04/2016
Josh-Greg is a good guy and very professional. He wasnt too pushy and made our first car buying experience smooth.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Car purchase experience
byon 07/28/2016
I always purchase my vehicles at Crossroads. The service is excellent the employees are professional. I especially enjoy working with "Happy" he is the nicest gentleman, and gets the job done!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Going Semi-Green
byon 07/27/2016
My credit is poor and I was currently paying $550.00 a month on a car I WASNT in love with. I LOVE my Fusion Hybrid and it is $71.51 a month less.................
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New car purchase
byon 07/21/2016
We purchased a Mazda CX9 Grand Touring. Our salesman Frank Hairston was excellent in finding the vehicle we wanted quickly. Most definitely recommend Crossroads to anyone looking for vehicle. The entire process from start to finish went smoothly. James Harpine
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My mustang purchase
byon 07/12/2016
Never attempted to buy a car over the internet. There were no mustang gt premiums in my area that had what I wanted. I found what I wanted at crossroads ford and requested an internet price. Spoke to Happy Harry Turner and the price was very good. Told him I wanted to think about it. I also wanted to think about the 14 hour 325 mile round trip and whether I could compromise with a less desirable car locally. Called Harry a few days later asked about the procedure requirements, and told him I could arrive at the train station in 3 days and taxi over to the dealership. He offered to have the cars salesman pick me up at the station. I called the day before arriving and made sure car still available. Phil Rice, the cars salesman, met me at Ettrick station and over we went. Phil took me through the transaction, paperwork, test drive, and presentation of the car, he knew the product well and told me a few things I didn't know about operating the car. When I asked a question he couldn't answer, he came back at me 5 minutes later with the answer. Due to prior new car buying experiences, I went into this skeptical and expecting nonsense, delays, and ready to walk. The deal went as Harry and I discussed and in two and a half hours I was driving away. I made this purchase 3 weeks ago and the car has been perfect. As I paid cash and wanted title Harry explained the title would arrive in my mailbox in 1 week and in exactly 1 week it was there. Thanks Harry and Phil for a pleasant day and the coffee was good too.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Satisfaction of Service
byon 07/12/2016
The Service was excellent on time and fast. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Grade A service
byon 05/31/2016
Service was great, helped me with some warrenty questions I had. They had my car in and out quick. Plan on coming back for future services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great service
byon 05/30/2016
Had the oil changed and all fluids and tires checked for a trip. The service was done without any problems . Thank You
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service
byon 05/30/2016
Great service to my Mazda3. Wonderful staff. I would not change anything.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Messages not answered.
byon 05/21/2016
The work completed was very good. A visor for my 2015 F150 has been ordered for some time. It was supposed to be in 2 weeks ago on Thursday. I have called my service writer, Mr. Booker, and he will not return my call when I leave a message. I am unable to use the garage door opener unless I pull up almost against the door and that is the reason the visor was ordered in the first place. I think I need a service writer who will return my calls.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
