Hyman Bros Mazda

by OnceBitten on 11/14/2017

Hyman Brothers Mazda, Newport News, Va 10NOV2017 2011 Toyota Tundra • Stock # : 169229B • VIN : 5TFHW5F16BX181579 To Whom It May Concern; My wife and I visited your Newport News location on Friday, November 10, 2017 to see the above listed vehicle. Mike Saab helped us out and took us on a test drive. We liked the vehicle and enjoyed our interaction with Mike. He was very pleasant and answered all of our questions as well as he was able. When we got back, he took all of our information and started to process everything so we could purchase the vehicle. Sung-Ho Lee came out a few times to talk to us as he was processing the financial part of the transaction and he had some other questions for us. Time was running a little late and we offered to come back another day to complete the paperwork if he needed more time. At 7:30 PM, Sung-Ho asked us to make a $1000 down payment since the cashier was going to be closing at 8. My wife started to go over to make the payment but then stated that we had no idea what the terms of the loan were and that we did not even know if he was able to get the loan. So she sat back down and we continued to wait. As it was taking a while for Sung-Ho to get ready for us, my wife decided to make a call to our insurance company to see how much it was going to run us to add the truck and remove our trade in. While she was talking to them, Sung-Ho came out to get us and told Mike that he was ready for us. When he noticed that Susan was on the phone he went ballistic on Mike and yelled at him. “I told you to keep them off the [non-permissible content removed] phone!” “You do this every [non-permissible content removed] time!” “Get them in here!” Mike came out and very politely asked if they (insurance company) could call us back. He was definitely embarrassed and ashamed that we had heard such an interaction. My wife cut the call short telling them that she would call back later. As she stood up she looked at me with disbelief and asked, ”Did I just hear that?” I said yes and that I would just like to leave. I handed her my key to our car and told her to wait outside. She told Mike that we would not do business with a man who treated another person the way that Sung-Ho was treating Mike. I told Mike to get me the other key to our car and I sent my wife out to our car to wait for me. Mike apologized and was trying to smooth this over but I was having none of it. I told him to get me my key and he was not argumentative about it at all. I really appreciate that he did not try to pressure us into staying. He is a credit to your company for his ability to keep his cool and recognize when the situation cannot be turned around. When Mike brought my key out he apologized and shook my hand. I told him that if we ever returned it would only be if we were able to close the deal without Sung-Ho Lee. Sung-Ho Lee is a disgrace to your company and should never be allowed to be in charge of anyone. He insulted Mike by implying that he failed to keep us off the phone. Mr. Lee needs to understand that I pay this phone bill and he has no right to tell anyone to keep me or my wife off of our phones. Especially when the information we were trying to get directly effects the long-term cost of owning the vehicle we were trying to buy from your dealership. Mr. Lee was out of line for that. His conduct towards Mike is reprehensible. Cursing at an employee should never be acceptable. The manner in which he did, made my wife and I feel as though we were threatened. We offered multiple times to come back later. There was no pressure from us for him to stay late or rush the financing. But he still made us feel as though we were inconveniencing him. On Saturday, November 11, 2017, Mike Saab called us back. He spoke to the manager, Josh. Josh had offered to complete the paperwork for us so that we would not have to deal with Mr. Lee. After mulling over the details of the financing offered we decided that it was not in our best interest at the current time to pursue this purchase. Mike has been wonderful, and I appreciate the offer of assistance that Josh has extended. However, I would not wish for anyone to have to deal with Sung-Ho Lee if our experience with him is typical.

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by kmkeuch12 on 02/03/2015

I don't ever write reviews but the headache I have gone through since my purchase was worth the couple of minutes joining this website to post this. I unfortunately have been going through a traumatic car purchase leading back to this dealership. They were very friendly and helpful when I inquired about a new car and were quick to provide their services. When my brand new car died and the necessary parts needed were nowhere nearby, they made sure to let me know they were in contact with Mazda and doing what they could from their end. Great. Not so great, they did not take my issues seriously at first without some coxing on my end. Real problem came a month later, after I was back in a car. Not only was I not offered anything for the trouble I had gone through but when I, on good faith, sought to buy a second Mazda from them in hopes that they would give me some kind of discount for my situation and loyalty (in theory putting any compensation I would get from my Mazda experience back into their business), I was given a price 2 grand over what another dealership was offering for an identical car. When they were told the offer was unacceptable the GM replied, "We are a One-Price dealer and have been for the last 24 years. That is a policy that will not change for one person or one vehicle. If 2013 Mazda3 does not present a good value to you, you are not obligated to purchase it." (Direct from email correspondence) I loved my car when I bought it. I regret the purchase and the dealership I am dealing with now. I have been in contact with other Mazda Dealerships and based on that I highly recommend browsing elsewhere.

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by dartsp on 02/25/2013

I requested an "out the door" quote for a 2014 CX5 from this site. I was contacted within a day and had any questions answered. The sales manager sent me a quote on the exact vehicle I wanted and had the best price out of 5 local dealers. He said that Hyman would give me the best price on a Mazda in the area, and I expect to test him on that point.

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by sorento2006 on 01/20/2013

go to hyman mazda,and see d.l. thomas.he will get you treated right

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