Customer Reviews of Hyman Bros Nissan
Not all is what it seems
byon 09/22/2018
I was in the market for a Nissan Frontier 4 x 4 truck that I found online at Hyman Brothers. It should have been the easiest sale ever for them. I knew what I wanted it was just a matter of agreeing on the price. I had my own financing and I made it clear what my banks interest rate was (2.99%). I told both the salesman and the business manger that if their rate was better than my banks i would take the dealers rate. I was lead to believe that the dealer would get e a rate of 3.0% which was basically the same as my banks. Being that I live in NC and a hurricane was fast approaching I made it clear that I would need to come to VA a get this done ASAP. Well being in a hurry got me played for the okie doke. Not fully reading the paperwork before signing the dealer got me a rate of 5.09%. Thats crazy seeing that I have a credit score above 720. Putting my trust in the fact that someone said that they would do what we agreed on was my fault. I have called and texted the salesman several time over the past two week trying to discuss this issue and I have gotten the same answer, "the business manager is out of the office. I am exploring options to return the vehicle to the dealership and just paying the fee for the 300 miles that I have driven. Its not about the money but the principal at this point.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Bought my first car!
byon 08/07/2018
I went to the Hyman Bros Kia dealership with my family to look at a new car. We were confronted by an amazing sales associate, who was very helpful and patience. He filled me in with every detail and piece of information he had. The staff inside were amazing and helpful. They helped me figure out my options and to figure out what the best one for me was. I left the dealership very happy and pleased with the car I got and the service I was offered! Thank you guys at Hyman Bros!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing customer service!
byon 12/20/2017
My husband and I recently purchased a Nissan Rogue from NissanBros. Midlothian. Victoria Handschuh was so helpful and so nice! She helped us find a perfect car for us and we are so happy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
I would give 0 stars if I could
byon 12/04/2017
This is the worse dealership/ customer service experience I have ever encountered. I bought a car from this place. They make you feel like you are the best customer they have until you get the car. First off they worked their butt off to get me the best deal they could making it all seem like they were miracle workers. But once I drove that car off the lot, they lost their customer service spirit. I had to bring the car (Chevy Cruze) back within 3 months because the anti-freeze was leaking which cause the car to run hot. The brakes would jam so by this time I had been in 2 incidents where I could have been in major accidents with my kids in the car. I called to inform the dealership of this. The salesman who sold me the car, basically tried to say what was going on with the car was my fault. Then hung up on me. I had to get my boyfriend involved which scared him silly. Then once they got the car to look at it, they tried to make me pay $500 to get the car repaired. This is my 3rd month of owning the car. Are you serious?? So they managed a way and I paid my $100 deductible, which I still don’t feel is right. Fast forward to an year later. Now the turbo is bad, the water pump is bad and the brakes that they claim was fixed is still not working properly. So I take it back to Pence Nissan, which Pence Kia does the service work. They basically tell me to take it to a Chevy dealership to get fixed. The Chevy dealership provided the best customer service and I recommend everyone see them if you are buying. The salesman was awesome because I was asking about trading in this piece of junk. The serviceman has been awesome, calling me back and keeping me updated and the manager even called and went to bat for me because I only had the car for a yr and the turbo is back which is a $1300 job and was able to get it down to a more affordable price. I called Pence spoke to the manager, gave him the situation, he over talked me, because told me well if chevy going to fix it, let them. I asked, but where is your customer service, I brought the car from you, he states well I need to see the car. Ok so if the car breaks down on my way there, now I have to put out money for towing and it’s not a guarantee you will help me. He said pretty much. O really!! I’m not look for anything for free, I’m just looking to be treated fairly. So I just advise if you are a woman, please do not go into this dealership without a man by your side. And please check out your car before you sign your name to it because their technicians will put a stamp of approval on it for sale as long as it starts and appear to work.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
