Customer Reviews of Country Buick GMC
Buying experience
byon 09/15/2023
Best experience I have ever had buying a car. Worked the deal with Tim and Cheri over the phone spent less than 15 minutes processing final paperwork at the dealership. This is how car buying should be.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buying experience
byon 09/15/2023
Best experience I have ever had buying a car. Worked the deal with Tim and Cheri over the phone spent less than 15 minutes processing final paperwork at the dealership. This is how car buying should be.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very satisfied
byon 01/06/2020
Country Buick GMC service is always prompt, professional, courteous, and is sensitive to my needs as a customer. They got me back on the road faster than expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Purchase of Used Mercedes SUV
byon 10/07/2019
Allow me to file a disclaimer-I am a lawyer...I had searched for a particular small SUV called a GLK made by Mercedes to travel back and forth to S.C. on 95. I meet Niko and after a lot of back and forth went to the dealership and with a friend looked over and test drove the car. It was fine. I purchased the car but before doing so I asked about the extra key. Niko said he'd check with his manager Adam. I went in and signed the papers drove the car off the lot and remembered that Niko had not given me or said anything about the extra key. So I called from the road down the street and was told that they were checking with the previous manager. I continued my drive home (I live a good ways away) in my new car. I arrived home without incident but in looking at the car I notice for the first time a dent in the passenger side A pillar. So at this point I am beside myself and I call Niko and speak to Adam the next day. Both gentlemen...and I want to say they are gentlemen promised me that their owner wants to be old school and an honest dealership and that they would take care of everything to make sure I was happy. Now as a lawyer...well I was not so sure but they gave me their word. They kept their word...something I did not expect from a modern day car dealership. They were honest and followed through. Dent was fixed....car key paid for so I could get an extra key! Amazing. That's why I am giving Niko and Adam 5 stars! Was I happy that the car had an unnoticed dent and lacked a key. No not at all but did they follow through even though papers were signed to make sure that the car was top notch shape and I had the extra key? Absolutely. Old style your word is your bond business ethics" I highly recommend the dealership because that form of honest dealing has to come from the top down.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience, very knowledgable staff
byon 05/20/2019
Greatboverall experience as I purchased a new Yukon. Staff was very knowledgable and wasn't pushing the sale.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Aulabaugh - 2015 Yukon
byon 05/08/2019
Agreed to have the recommended work done to fix vibration (replace drive shaft). Work did not solve the problem. I suspected the transmission and the work done under warranty on the transmission didn't last 10,000 miles. Still have issues to be addressed with the transmission work done under warranty.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Outstanding Relations
byon 04/03/2019
Every time I have had to visit the service center either for service or for parts, I have been given great service by the specialist, Rob Cole. He goes out of his way to make me feel welcomed and answers all my questions.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Every visitor to Country Buick GMC will be treated as an honored guest in our home.
It is our mission to provide each guest with a sales/service experience so positive and delightful that they will feel compelled to recommend us to their family and friends.
Everyday-Everytime-Without Fail-No Exceptions.
1 Comments