Shirlie Slack Mitsubishi

by GO_GMEN on 07/13/2018

Shirlie Slack Mitsubishi went above and beyond to make sure my family and I were well taken care of from the moment we walked in to the showroom. They were patient and took time to point out the differences in the trims. We drove both the 4 wd and 2 wd and settled on 4wd. We love our Outlander Sport.

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by PHEVAlltheWay on 07/12/2018

The sales staff was very knowledgeable of the vehicles and truly treated us as if we were part of their family.

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by igofast on 02/02/2018

I am writing this review even though I did not buy a vehicle from this dealership, but extremely aggravated in the manner how I was treated and even after I declined purchasing a car in which I was very interested in. When I located a car from Shirlie Slack Mitsubishi, I contact them to provide me a little more detail on the car I was interested and if there were any body or paint issues. Johnathan a dealer salesmen was first to provide me with pictures of the car pointing out many concerns which appeared to be in the pictures in which I was viewing. The request for these pictures took me two days after emailing twice for this info. After viewing them I asked to discuss in detail pricing on the car. The dealer rep make an offer and I will forward this to the general manager to get his approval. This took another two days after numerous texts and emails asking for this. Each time I was told the manager was not in the office. Finally I gave an ultimatum that if I did not hear back by the close of the day (this was 4 days of communicating) I was ceasing to discuss on this car and moving on. I finally got a response telling me that the price could not be agreed upon and they counter on dropping the price to a mere $300 than the listed price on the Internet. I countered saying I would accept this price, however and the time of closing any car deals this dealership has a mandatory $499 processing fee. I told the salesmen, if you drop the processing fee an sell it for the reduced $300 price I would buy the car. He then passes me off to another sales rep who tells me they cannot go any lower an that he could talk to Patty Slack one of the other co-owners and see if she would agree to this price. This time passed on to another 2 days (I was now at 6 days going back and forth on this deal). I threaten once again this is just wrong to to take this long to get a final price on the car and I was going to just walk away. Later in the evening Patty Slack calls me to first start out telling me what a wonderful dealership she runs and they offer a no-haggle pricing on all their cars, gives me this huge pitch how they have worked with government in Virginia legislation to fix a a lot of dealership issues selling cars. She then goes off how wonderful this car is and the paint issues which I have concerns on are not bad and are just light scratches. I tell her I have a video of the front and rear and there are deep gouges in the bumpers including the drivers door has chipped paint on it from open and hitting other car doors. She proceed to insult me saying these problems are not bad and the chips on the edge of the door can be covered with edge guards. I told her thee bumpers and door need to be stripped and repaired and telling me I wrong about these area needing repair. Not sure why in the world you would continue to belittle someone that is concerned about paint issues, but I told here the costs would be around $750-800 to fix, as I showed these areas to a body and paint friend to get his estimate to fix them, and adding this to final cost of ownership, driving 345 miles to get the car would add another $2000+ she shot me down saying I was wrong not even listening to the details, but because I was coming a long way she would knock off $300. I told her there is no way and said I was just going to pass and no longer interested. I thought this whole ordeal was over, until the last three days after declining on the car, I have received emails from the two salesmen at least two or more from each of them telling me to just go buy the car, and each time I responded saying I talked to Patty and she will not come down on price and to not contact me any further. For the past three days none of my request to cease responding to me has ended. Where I finally had to threaten them both to stop with reporting this to the BBB and the FCC, including their boss Patty. IT DID NOT STOP! they kept harassing me with buying the car. I finally called the dealership and contacted Patty to get her to stop her salesmen from contacting me any further. Not sure if this has ended as I have blocked the numbers they were using to end this harassment. My STRONG suggestion is take a good hard look at the other comments on this dealership and you can be a judge for yourself. I would not deal with them PERIOD! they wont negotiate on price and continue to harass you even when you tell them you are no longer buy anything. Patty claimed in conversation that they are a no haggle dealership and always strive to get customers in and out in under an hour on any car they sell. That's a pure lie when you read what I went thru and even after I declined to buy on of their car this harassment to buy continued. My suggestion: STAY AWAY FROM THEM!

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by Shelby23456 on 08/13/2016

We purchased a 2014 Mitsubishi Mirage in July of 2016 (less than a month ago) for our daughter and paid cash. $8607.00 including tag, title, tax, processing fee. We had to bring the car into the shop Friday for brake noise and other issues. They gave her a Mitsubishi Outlander to drive and she fell in love with it. So we decided to look into trading her car in and buying her a used or brand new outlander. My son and daughter went to see the same salesman and they found one they liked. The used car salesman Dean came back and said they will give us $4500.00 for the Mirage. After arguing it he then came back and said the best he could do is $5000.00 She hasn't even put close to 1000 miles on the vehicle. I would not recommend this dealership to anyone. Buyers beware!!!

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by wwb4 on 03/24/2015

On the morning of Saturday March 21st 2015, I went to Shirlie Slack Mitsubishi to accompany my girlfriend while she had her vehicle serviced. She had purchased the vehicle there new a year prior, and had been experiencing an outgoing problem that her local Mitsubishi dealer had been unsuccessful in diagnosing after several visits. We trekked 40+ miles from Northern Virginia with the hope of a more thorough and comprehensive diagnosis. While waiting for her vehicle to be serviced, my girlfriend attempted to locate her original salesperson in hopes of having him show me several vehicles. She spoke to and approached Sal Sauceda whom advised her that her salesperson had changed his hours and position due to school. She asked if he could possibly assist with me several vehicles and told her that I had been considering vehicles throughout the US, but recommended Shirlie Slack due to their close proximity and the wonderful service she had received when she purchased her vehicle. Sal was originally eager to help, and I told him the vehicles I was interested in. He pulled up several options online that I was interested in, we selected one, he grabbed a key and we walked to the vehicle for a test drive. During the test drive he seemed knowledgeable, answered my questions, we discussed how long he had been at the dealership, he told us a bit about his family, and was even kind enough to allow us to stop by Panera and grab breakfast (my girlfriend even picked something up for him even though when asked he said he didn't want anything). My girlfriend was prodding about price and mentioned that I was a cash buyer and would not require any type of financing. He said even being a cash buyer the discount would only be several hundred dollars, and a comparable vehicle that they had sold a weekend prior which had been in their inventory for 8 months, only went for $500 off of asking. He told us that the dealership fully owns all of their used vehicles with no debt and has no need to rush to offload them. We continued to discuss the best cash price that could be offered on our way back to the dealership and I also mentioned what I liked and didn't like about the vehicle. I informed him that I was looking for several vehicles for my companies and was ideally seeking a hybrid vehicle and a truck. Upon arriving back to the dealership I saw another used vehicle parked up front that I was interested in. Sal offered to get the keys and asked if we wanted to eat breakfast prior to heading back out. He brought us to an empty desk, and shortly thereafter brought me to his desk to discuss the vehicle we had just got back from test driving. I told him my cash offer and then he disappeared into the office of his sales manager. Realizing that we were thousands of dollars apart (and I assume at the behest of his manager), he asked where I was getting my pricing from and if I could show him comparable vehicles in the price range that I offered online. He proceeded to turn his computer monitor towards me and slid his keyboard in my direction. I conducted an online vehicle search of comparable vehicles, and in under 5 minutes was able to show him several vehicles (from regional dealerships) being sold and offered for thousands of dollars less than the price he was offering. He said nothing further only acting a bit disappointed and immediately getting up and walking back into his sales manager's office. He came back out with the key to the truck, and my girlfriend and I headed out to take a look. This is where the interaction unfortunately turned interesting. While inspecting the vehicle, my girlfriend got it and buckled up assuming that Sal would be coming with a dealer tag for a test drive. After several minutes Sal appeared and said that we could not test drive the vehicle as it was a "specialty" vehicle and we would need to be qualified first (I had told him at least 6+ times that I was a potential cash buyer-the vehicle was a 2012 Ford F-150 Raptor w/60k miles), and that if I was not going to pay asking price, it was a waste of his time. He then followed up by saying he could show me some similar trucks that were $15k+ less and would probably be more "ideal" or "better" for me. It was at that point I realized what was transpiring, as both he and management were not happy that I was an intelligent and savvy shopper (previously showing them how their vehicle was thousands more than comparable vehicles offered at several regional dealerships). I was very put off by were the conversation had turned and walked back into the dealership with my girlfriend and Sal speechless. I simply could not believe what was happening and transpiring. I sit down back at Sal's desk and he disappears to back into his Sales Manager's office, while my girlfriend headed back to service to check on the status of her vehicle. Patty Slack comes out to greet me and shakes my hand , and I immediately tell her how put off I was about not being able to test drive a 3+ year old truck with 60k miles until I was "prequalified". She then proceeds to tell me that some buyers wanted specialty vehicles to have little to no miles on them when they're purchased. I responded by saying that the truck I was looking to test drive was 3+ years old and has 60k+ miles on it and was far from new and definitely did not have a few miles on it. She then proceeds to ask me if Sal told me about the story of the Ford Lightning (a vehicle that hasn't been produced since 2004), and the person that test drove it and blew up the motor. She told me that she was still traumatized by this story, and I told her that the SVT Lightning hadn't been produced in 11+ years, and are presently going for $8k-$15k max today in today's market. I told her that I was fully insured and had no problem providing proof of insurance for a test drive. I repeated to her that I was a potential cash buyer, and it didn't seem to me like she wanted to sell a vehicle to me. She repeated that she did want to sell me a vehicle, however she wanted to show me "how expensive the payments would be on the truck I was looking to test drive before I test drove it." At that point I could not believe that she had said what she had said, and asked her if she was in my shoes and someone said that to her, what she would say. She became speechless realizing the error of her words, and began to blush. I told her how unprofessional she was while customers and sales representatives gawked. I continued to tell her that I would not take a vehicle from her dealership even if it was given to me for free. It is unbelievable that in 2015 that the supposed and largest Mitsubishi dealership in the state of Virginia would treat a potential customer in this manner. I admit that I look much younger than I am, however I definitely don't feel as though that is an excuse to be treated in the manner in which I was treated. I have owned and purchased 6 luxury vehicles in the past 10 years, none of which have been financed. One of them retailing for approximately $70k, and another going for almost $100k. I am presently pursuing and exploring additional legal methods/options to ensure this type of treatment doesn't happen in the future.

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by scjenk on 11/09/2014

Friendly no pressure dealership. Dealt with Shirley Slacks daughter Patty who gave me a good deal on my 2015 Outlander Sport SE AWD. They picked my car up from another dealer (no charge) and had it ready when they said they would.

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by IMTipsea on 03/09/2014

No high pressure sales. Professional staff and a family group who are easy to interact among. They provide you with a buying experience that truly leaves you feeling as if you have become an extension of their family - and the product line isn't too shabby either! Safety, Economy, Quality and Comfort with fair and reasonable prices.

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by clipperella on 10/30/2013

i bought my first car here and there was no pressure at all and i got a great price i would have never guessed i could get such a great deal and i love my car i would highly recomend this dealership to anyone looking for a reliable car

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