Capitol Motors Car Dealership Fredericksburg Virginia

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The Best, friendliest and no pressure experience buying a car I ever had!!

by Bert on 09/05/2023

Their sales team is outstanding, they are profesional, honest and no pressure. They were receptive of my needs and explained everything so I was aware of what they could do to help me get the car I wanted. Stefanie, Josefina, and Lixander were amazingly friendly and professional, made me feel great being there, Thanks, what a great bunch of people, their whole staff is super friendly. I recommend them highly.

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes

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Blessed

by Nicholas.N on 08/24/2018

Just when I thought I was out I showed up to the dealership and explained what I was looking for how much I had etc they didn’t turn me away like most dealerships did instead they welcomed me and helped me get a vehicle I couldn’t be more happier with these guys/gals they showed nothing but love respect and honest once everything gets up and going with my credit I will be back again and I will bring more clients for you guys

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes

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Terrible customer service

by Nate on 06/30/2018

Called about a 2004 VW Golf, spoke to Conner, called back 30 minutes later to tell him I was leaving work early to come get the car, 24 hours and 6 calls to the dealership and He has not returned my calls. Then I spoke with Julie who said she would step outside and check a few items on the car for me and call me back and she has failed to return my call....... awful customer service.

Recommend this dealer? No
Purchased a vehicle from this dealer? No

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Sorry dealership

by Davidcraft on 04/07/2018

Paid for gap insurance and they pocketed the money and now I am on hook for 3500 dollars because gap insurance wasn’t paid by them and sat there all day and owner wouldn’t come in to fix this

Recommend this dealer? No
Purchased a vehicle from this dealer? Yes

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INFINITI

by AmyWillis on 04/01/2018

This is part 2 to my first review of capitol motors I do not recommend this dealership to anyone after the run around we were given for over 2 months! We purchased the first INFINITI g35 n December 17 for our daughter was contacted 2 weeks after purchase told we had to return it because the loan company found out the car had a bent frame! We were told by the manager Mike that he would make it right he promised our daughter a nicer car with less miles for what we paid for the first car or less! After numerous phone calls nd wasted trips back nd forth to Fredericksburg this was a 4 hour round trip for us every time we would get to the lot to look at these "so called" nicer cars to realize every one of them had rejection stickers on them! Finally manager Mike got one in that we were willing to buy it to had a rejection sticker he promised to get everything fixed nd inspected I think it took 2 weeks to get the car inspected I called the lot nd so did my husband we were both told the car was inspected nd ready to go so I made the 2 hour trip over the mountain get to the lot the car is no where on the lot! I was told it was on its way I arrived to the lot at 6 pm the car finally arrived at 730 pm! It was dark by the time it arrived but it did have a valid inspection so I figured it was safe to drive nd take home after doing all the paperwork nd paying cash for the car we drove the 2 hours home only to find out the next day when we looked the car over that the 2 front tires had wires completely exposed on the insides of both tires! My husband contacted the inspection station the owner informed us that what capitol motors does is put good tires on the car to get inspected then they change them out on the way back to the lot with used tires this explains y it took an hour and half to get from inspection station to the lot! THANK GOD one of those tires did not blow out on our way home! After my husband contacted manager Mike about this he agreed to reimburse us for the tires that we had to have replaced immediately because the car could not b driven with the amount of wires that were exposed we have yet to be reimbursed! Do if there is anyone else reading this that has had issues with this car lot we all need to get together nd have this lot shut down before someone gets hurt or killed! Please contact my husband [contact information removed] we need to get this done !

Recommend this dealer? No
Purchased a vehicle from this dealer? Yes

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car purchase

by tarzan on 03/05/2018

great experience my sales representative "Juli" really helped me out and worked with me so i could drive off with my new car right then and her and i highly recommend asking for her upon arrival at the dealer.