Unique Auto Import

by Brian on 08/13/2023

You read one price then they bring you an offer 5000 over then say there is another 2000 in fees. The sales person was sweet but be wary this will happen to you if you buy anything from this dealership.

Read more

by pin2 on 06/10/2023

I recently had the displeasure of visiting Unique Auto Imports Dealership, and I must say that my experience was nothing short of frustrating and disappointing. The dealership's deceptive advertising practices were particularly infuriating, as they advertised cars that were simply not available. Here's why I would strongly caution against doing business with them: False Advertising: The dealership's advertisements showcased a wide range of appealing cars at competitive prices, enticing me to visit the showroom. However, upon arrival, I quickly realized that many of the advertised cars were not actually in stock. It was a classic bait-and-switch tactic, designed to lure unsuspecting customers through deceptive means. This lack of transparency and honesty is simply unacceptable. Unreliable Inventory Updates: Even the cars they claimed were available were not reliable options. On multiple occasions, I called ahead to confirm the availability of specific vehicles, only to arrive and find out that they were already sold or not present at the dealership. It was a complete waste of my time and effort. Their inventory management system clearly needs improvement, as it failed to accurately reflect the actual availability of cars. Unhelpful and Inattentive Staff: The staff members I interacted with during my visit displayed a lack of professionalism and customer service. When I expressed my disappointment and frustration about the unavailability of the advertised cars, they seemed disinterested and made no genuine effort to assist me in finding a suitable alternative. It was evident that their main concern was making a sale rather than addressing my concerns as a customer. Wasted Time and Effort: As a car buyer, my time is valuable, and I expect a dealership to respect that. Unfortunately, my experience at Unique Auto Imports Dealership resulted in wasted hours of my time due to their misleading advertisements and inadequate inventory management. It was incredibly frustrating to invest my energy into visiting a dealership, only to discover that the cars I was interested in were never available in the first place. In conclusion, I strongly advise against engaging with Unique Auto Imports Dealership. Their deceptive advertising practices and lack of inventory transparency create a sense of distrust and frustration among potential customers. It is evident that they prioritize their own sales goals over customer satisfaction. Save yourself the disappointment and seek out a more reputable dealership that values honesty and respects your time as a consumer.

Read more

by Sorea on 09/12/2021

I’m out of state and we started the conversation on a Friday. Multiple phone calls and texts about my (2) picks of Ram trucks. Both available as always, I’d say, with shady dealers. Saturday morning: few more texts to confirm that we’re on the way and the arrival approximate time. More confirmations that the truck are still available. We got there and we spoke with the guy that was recommended to go to, not the same person we were communicating with up to that point. Looked around ourself since nobody could help, none of the two truck were on that lot. Nobody could give explanations, it was like nobody there was giving a crap or wanted to sell anything, mush less about the customers time. Not even sure if this was plain incompetence or that they hold customers in low regard.. After all that travel and time wasted, none offered any explanation at all. Honestly, most dealers around that area seem to be shady. I would avoid VA dealers along 95 in entirety... And I’ll do just that, kept giving them benefits of the doubt but no more. Stay away!

Read more

by M E C on 08/24/2020

I made an appointment with Ruben a few days in advance; we got there, the place was closed, we had to wait until somebody else could assist us. We were told the car was not even on the market yet, that it would be ready in a week and that the information I was given was wrong. After asking if we could at least see the car we had to wait until they found the keys. The car was filthy. They were very unprofessional. I won't be going back to this place. I would give them zero stars if I could.

Read more

by Kathy Bows on 06/14/2020

I went to purchase a Jeep from this dealership on June 13, 2020. I called and spoke to Jamie. He stated the Jeep was there and I explained to him that I thought the $1000 processing fee was a bit much. I told him I was paying cash and would do the DMV work myself. He stated that the price was negotiable. My sister and I drove over 2.5 hours to look at a jeep. Jamie would not go over numbers with me said I had to wait for the finance manager. After waiting over an hour to speak to him. He proceeds to tell me the processing fee is $1,499.00, and that there are additional fees that are required due to the amount of money they have to pay the auction house. Now I am adding $2,000 to the price of the Jeep. Nope. They can make that money on someone else. Now for the jeep. The jeep had an inspection sticker of 3/21 (meaning done in March 2020), yet I was told they did not have the jeep that long. It is my understanding in VA that the dealership is required to have an inspection done before they can sell it. If they did have it done, it should have not passed, the tires are bald, turning signal did not work and stereo did not work. Yes, turning signal is an easy fix, tires about $1,000, and a new stereo couple $100. Sad to call and be lied to and then spend all that time going there and coming back home, over 5 hours. This is what gives dealerships bad names.

Read more

by Antoine on 08/22/2019

Plz do not go to this place the customer started off ok so I talked to Miguel for almost today’s before goin there I submitted all paper work that was asked of me so then I was told that I was approved at that moment I was asked to come in so I explained to Miguel I didn’t have any money to put etc explained my credit issue etc he then called me back said it will be no money down all I need was money to get insurance I explained to him I was taking a big rise to get out there from DC and me taking off from work he insured me all I needed was money for insurance needless to say none of that was the case I get there to find out I need to put dwn 2k then to top it off Miguel never comes back out to talk to he sends another salesman by the name of Jerome to deliver the information so I explained to Jerome what all Miguel to me before coming there Jerome so after goin back & Fourth with Jerome for awhile I then asked to speak with Miguel Jerome then tells me he busy and will be busy for the remaining of the day of course I’m upset at this point so I got a Lil loud so another Co work Daniel then tells me to leave or they calling the police so I calm dwn tried to explain myself to Daniel he neva once asked what was my issue I basic had to make him here me out at the end of the day I left with no car they didn’t honor not one word that was promise to me by Miguel and he neva came out to speak with me witch I think was some Coward Sh** very unprofessional on all levels and I do plan on contacting the BBB

Read more

by Zulma on 02/27/2019

Not price shows until you go to sign the paper work and they don’t show you the carfox all way said “ yes give me a minute” but they wait to the last minute for me is a fair dealer

Read more

by mlp60 on 01/04/2018

This is the type of dealer where they do not care about the costumer, the sales representatives are NOT profesional at all. Is total different when you talk to them on the phone then when you are at the place..i will never recomend a dealer like this. negligible environment,sarcastic salers, they just care about selling NOT about the costumer needs, i will never recomend a dealership like this.

Read more

by N.A.G. on 06/30/2017

I bought a car, thry could not get financing and now they don't want to return the downpayment. I keep calling and no manager wants to pick up the phone. I will take them to court, they called me a liar, and they will have to.orove it. WARNING Don't buy from them. To sell you the car they will do anything, you take the car and after 2 weeks, they ask you to bring it back and no refund. Save your money and go somewhere else.

Read more