Alderman's Chevrolet Buick GMC
Customer Reviews of Alderman's Chevrolet Buick GMC
Knowledgeable and family friendly
byon 01/18/2024
I was so pleased by how easy they made the whole experience. They understood all the rebates and incentives and even made me aware of one I hadn't yet heard about. They put everything together for me and made sure I knew what I needed to have ready or bring in. They knew about EVs and easily answered my questions. Lastly, they had very reasonable documentation fees and truly did not try to sneak anything else in there. I Before working with Alderman's I was talking with another dealership who was charging 2.5x as much for documentation fees, then they were piling on a care package without choice for another $1.5k. The other dealership also did not understand all the rebates and did not know much about electric vehicles. By going with Alderman's I got more car (higher trim level with a better package) for less money than I would have spent at the first dealership! I also felt much less stress and more confident in my purchase. Truly a fantastic experience and team there at Alderman's. I will recommend them to anyone. They even welcomed my 2 year old daughter and brought her coloring pages while I signed paperwork. Excellent team!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Knowledgeable and family friendly
byon 01/18/2024
I was so pleased by how easy they made the whole experience. They understood all the rebates and incentives and even made me aware of one I hadn't yet heard about. They put everything together for me and made sure I knew what I needed to have ready or bring in. They knew about EVs and easily answered my questions. Lastly, they had very reasonable documentation fees and truly did not try to sneak anything else in there. I Before working with Alderman's I was talking with another dealership who was charging 2.5x as much for documentation fees, then they were piling on a care package without choice for another $1.5k. The other dealership also did not understand all the rebates and did not know much about electric vehicles. By going with Alderman's I got more car (higher trim level with a better package) for less money than I would have spent at the first dealership! I also felt much less stress and more confident in my purchase. Truly a fantastic experience and team there at Alderman's. I will recommend them to anyone. They even welcomed my 2 year old daughter and brought her coloring pages while I signed paperwork. Excellent team!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great deal, great service!
byon 01/18/2024
Everything was done to help me understand the new EV technology and to find all of the debates possible so that buying a new car was possible and affordable for me. Thank you so much!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wanted a New Buick... Got a New Buick
byon 12/27/2023
Walt was absolutely amazing. He worked with my timeline in mind and got me exactly what I wanted. I'm now an Alderman's customer for life. He never once told me no or questioned my requests. Walt, you rock!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Creative Problem Solvers
byon 08/01/2023
Great dealership! Very flexible and respectful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Tires
byon 11/02/2022
Winter tires purchased and installed at dealership. Work performed on time and vehicle checked over. John and Craig are very efficient and answer any questions or concerns you may have.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Alderman's Chevrolet
byon 02/10/2022
The experience was great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great truck, good price, excellent condition, friendly & courteous employee
byon 08/20/2019
I had been shopping around for a new truck for about 4 years, tired of having to repair my everyday driver, every day. Looking to find that certain one that had what I wanted. Was going to buy a new truck, order it from GM to get exactly what I wanted but found out the color and cab orientation I wanted was not even available anymore. So I turned my sites to a used truck. I found only 5 in North America, with all the correct features. One of those I found to be here at Alderman’s. This one also had the lowest miles and surprisingly was by far the cleanest, lowest in price compared to all others found with all the same features. Priced at almost 20k below the new truck price, in the color and cab orientation and 4x4 as I wanted with very low miles, and like new condition. Alderman’s where honest and quick with any request of info and were easy to work with. As of now, I have just put on a little over 5k miles, and completed its first 500 mile road trip, it is still beautiful. Other than a few upgrades that I did out of personal taste (not necessity), and a few basic maintenance things (that any vehicle would require, oil, filter, etc.) It has been phenomenal. Quite, powerful, reliable, safe. Rides, operates and looks like new. I have received more questions and positive attention from other drivers with this truck then I have with some of my classic cars. A big thanks to everyone at Alderman’s.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very good until Closing the deal with Used car manager
byon 04/16/2019
Could have been an easy sale for Aldermans, but it was derailed at the last step over a few hundred dollars. After researching for 2 weeks, I found a used Chevy Volt I wanted to buy, at Aldermans. I'd looked at probably 40 cars online and 5-6 in person with test drives. I felt prepared, with a written list of 25 comparative cars in the region (within 500 miles). The car had been on the lot moer than 30 days and had multiple price drops. Seemed they'd be eager to sell. The sales rep Skye was very responsive, reliable, knowledgeable, and professional. She had the car out in the lot for me to see on sunday when the dealership was closed, so that I could decide whether to stay over night in a hotel to close the deal on Monday. We had driven 3 hours to get there from MA. She had the car ready and dried off from the rain when I arrived. After a positive test drive, we sat down and I started by saying I liked the car but also wanted a good deal, and had comparative prices to help with that. She explained the "Live Pricing" model, based on current market prices. We spent 2-3 hours discussing details of the car and the process including insurance and registration. Cutting to the chase, I wanted to buy the car and Skye presented the list price. I told her I knew where I wanted to come out on price. Rather than go back and forth, she asked me what that price was, and I signed an offer for that at $395 less than the asking price. She went to the Used Car manager and came back with his answer - No, the price is the price. I was surprised that he didn't offer anything since we were only 2% off his asking price, just $395. So I said my offer is my offer, I wouldn't go higher. Then he came by and told me again, he wouldn't budge. He'd done his pricing research and felt he could sell the car at his price. He'd just had a customer in the day before who passed on it. I told him about my comparative cars but he had no interest in any research other than his own. Honestly, I felt disappointed, but also disrespected and didn't want to do business with him or Alderman's at this point. I walked, over $395. I didn't want the car enough to give him any satisfaction, after we'd driven 3 hours, stayed over night, and worked with Skye for 3 hours. My wife also drove an extra hour north to retrieve plates from another car so that we could drive the car away that day, which would have saved Alderman's the cost of a driver to drive the car for us to MA. Not once, from my first phone call and emails to Skye, until the very end before I walked, did Alderman's tell me they would not negotiate at all on this car. The "Live pricing" is a great model, but it doesn't say anywhere they won't negotiate. If this was going to be their position, which it apparently was from the start, then the only fair thing to do would be to tell me up front. If they had told me this up front, that they would not negotiate at all, I would have had the opportunity to think about it before I did anything further, saving my wife and I an enormous waste of time and head aches.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Good job!
byon 04/10/2017
Professionally greeted, ride to work always convenient, good crew of people. Easy in, easy out. Love the drop off service upon completion of work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 03/22/2017
Walt Manney made my experience at Alderman's very enjoyable and I was extremely happy with the vehicle and deal that I received. I haven't stopped smiling since taking delivery of my new 2017 Camaro SS 1LE!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Making appointments on line is pointless!
byon 11/05/2016
I made an appointment to have a recall performed on line on the dealer's website. I included all the info about the vehicle, the recall #, etc. I arrived for the appointment after arranging for time off work (and driving for 50 minutes) to be told the parts hadn't been ordered, and that I shouldn't have used the on line appointment scheduler. How is one supposed to know that? Doesn't anyone screen the on line appointments to see if parts might be needed and follow up? What's the point of allowing on line appointments if they're only good for an oil change or tire rotation? IF APPOINTMENTS MADE ON LINE ARE ONLY GOOD FOR A CERTAIN TYPE OF APPOINTMENT, YOU SHOULD SAY THAT, AND SAVE CUSTOMERS EXTRA TRIPS AT THEIR EXPENSE.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
grneys@comcast.net
byon 10/02/2015
Chris Doyle my salesman was very professional and made me feel I was important and there was no pressure in buying a car and we found the Buick Encore which was the perfect fit for me and I love this vehicle
Alderman's Work
byon 09/15/2015
Alderman's has always treated me with respect. The body shop has done a great job fixing my car. The service department is very quick to make appointments, get the job done right and listen to what I want done. I love working with Alderman's because they make everything very easy. Thanks for a job well done. (P.S. and you can edit this part. Good Luck Tyler, will miss working with you!) Thank you all so very much!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Chris Doyle was great.
byon 08/27/2015
I couldn't be happier about my experience. Chris and the entire staff were helpful, truthful and spot on. I will definitely purchase my GM vehicles from then from now on.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My Alderman's experience.
byon 08/27/2015
Very comfortable, professional, informative and smooth. Walter, my salesperson, knows how to treat a customer. I looked at other cars at other places, but he made me want to buy from Alderman's.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
loyal customers
byon 08/11/2015
The service to my vehicle is always top quality... My experience at the service counter tho, is a different story, I should not have to do there job for them, they should know what they are talking about before they speak. (ATTITUDE/People skills)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Upbeat and Friendly Staff
byon 05/01/2015
The staff was friendly and helpful...did not make me wait to be assisted. Information about my car in system was accurate and efficient . Very positive experience! Love love love my Equinox and want it looked after carefully!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I'm not even blonde!
byon 04/22/2015
Whomever brought my keys back, when finished, answered a really stupid question from me, with a slight smile on his face. How he kept from laughing I don't know. Please tell him thanx.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hostess with the mostest!
byon 04/10/2015
It is BRILLIANT having a hostess to talk to us, get us coffee, drive our cars to the appropriate spot and just generally make us feel at home! The woman you hired to do this is perfect for the job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Experience.
byon 04/03/2015
I hate high pressure salesmen, so when Craig Sallee was sent over to talk to me I thought...here we go. But I didn't feel pressured. He was awesome!! Took the time to show me things, explain things, even crawled into a vehicle to show me that my over six foot tall boys would be able to fit in the vehicle. He kept me informed of the status of my application. Then when I came to pick up the vehicle, he helped me set up the controls and settings. Very thorough, very nice, I would definitely send people over to see him. Also my Chevy Trax had the battery light blinking, so I drove it back the next day. Adam the service dept manager, took it right in to look at it. They figured out the problem but couldn't fix it until the next morning so they gave me a loaner for the night. When I called the next day my vehicle was all ready. I went to exchange for my vehicle with no hassle, no problem. Dave the new car sales manager was very apologetic. I thought even with the hassle of the battery light...it was a very pleasant experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
My New Sierra
byon 03/27/2015
Very knowledgable about products, features, price, and financing. Good teamwork with customer focus. The facility was well organized, clean, and customer parking was available. The service team is top notch and came out to check on how my last service visit was doing. Aldermans doesn't just want the initial sale, they work to make a relationship.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments