Brattleboro Auto Mall

by Discerner on 02/27/2023

We purchased a used GMC Yukon XL last month. This was our largest car purchase ever - even though it was a common deal for the dealer it was not for us. Our salesman was very nice and handled the purchase well. After that things went down hill. We drove it the next day and immediately realized there was a transmission problem - a shudder - and later found out this was common with this transmission. We made an appt. to have it checked out along with few other things and left the car there. After a couple days I had to call and find out that the torque converter was bad and "they" were working out what to do. Again after a few more days with no call - I called again and was told to talk to Michael. I did and he apologized for the lack of communication but then said as a "courtesy" they would cover half the cost to replace the torque converter which he said wasn't "normally" considered part of the drive train! So long story short - the torque converter was bad PRIOR to selling it to me and they had an idea of it because I was told the transmission fluid was flushed as part of the prep to sell the car. I sent emails to the general manager of the dealership to talk to him and left phone messages. NEVER did he respond to me - not by call or by email. I proposed to have them supply all the parts for repair of the torque converter (my son is a mechanic - and he would do it) plus a rear main engine seal to replace since it would be open at that time. Michael agreed and a couple weeks later we got the car and parts EXCEPT the rear main seal - a fifteen dollar part. The service advisor said it wasn't needed for the torque converter repair and didn't give me an opportunity to explain our agreement with Michael. My 30 day warranty ran out with the car being in the shop more than half that time. So be warned this dealership sells defective cars and does not stand by them when caught. Very sad. Communication was horrible with this company and the concern that I just spent $27,000 dollars didn't mean a thing. They were more concerned about which dept. would be paying for the parts and labor - why I needed to know about this was beyond me. I like the car a lot except for the transmission issue which I learned can now be prevented with a new style bypass valve kit which I bought on my own.

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by Kousai A on 01/11/2023

I purchased a brand new Sierra SLT with a sticker price of 66k from this dealer the truck was damaged in transit and I was told it was a dent in the bumper when I drove to Vermont which is 3 hrs away it was into the body of the truck and the tailgait didn’t open I proceeded with the purchase as I was promised that the dealer will pick up the truck and fix everything in 2-3 weeks. After multiple attempts to reach the sales rep the took my truck twice over 5 days each time there is still body damage that wasn’t addressed as I was promised. Will never do business with them again

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by C Garland on 02/26/2020

Kevin Clarke listened to what we wanted and delivered! Went above and beyond to ensure that we left happy! A unique and satisfying car buying experience!

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by Happy customer on 01/14/2020

Brattleboro Auto Mall had great prices and friendly staff.

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by Paul Lengyel on 09/14/2019

The sales staff and service manager went out of their way in making this a very positive purchase. They took care of all my meeds a have me a good price on the truck.

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by TinaC2588 on 10/26/2018

Today I purchased another truck from Wade Thomas and again I had an excellent experience! Not only did he get me the best price compared to the other dealerships but also what I wanted! I highly recommend seeing him for your next vehicle purchase! I know I will continue to see him from here on out!! Thank you Wade!

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by Kyle on 05/28/2018

To the Finance Manager who was about as helpful and knowledgeable as dog is about meowing: You should probably work on treating customers as such instead of your friend. Talking about kissing your salesman while sitting with me isn't exactly what I would call professional. Also, insinuating I don't have knowledge about the vehicle I am purchasing is probably not going to earn you a sale, either. I would recommend you act more like your salesman, Shane, who was actually a good salesman and attempted to help me even though I was looking at a vehicle he did not have as much knowledge about being a Subaru at a Chevy dealership. All in all, my salesman was helpful and the finance manager (whom I cannot remember his name as he looked like a disheveled unprofessional know it all that appeared to want to leave the store more than help me with the sale) should probably at least read a few books on management and proper ethical treatment of consumers before he talks to another customer again. Shane, keep up the good work and let your manager know he should try to not be as awful with other customers in the future if you wish to generate more sales and expand your customer base. In fact, you should probably avoid working with that manager at all costs if this is your ultimate goal. Regards, Subaru Enthusiast

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by shileigh93 on 03/25/2017

The sales team worked very hard on finding me a great deal! I now have my first car. The whole team made the whole process painless, I have several friends looking for cars right now and I shout at them to go to Brattleboro Auto Mall.

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by Shawnparent on 12/20/2016

Kevin clark was an awesome sales consultant, and Tony was an incredible finance officer. The dealership had a kid section for my daughter, they have done business with my family, and i am now a lifelong customer of the automall. No pressure, no lies or deception, and best of all, everyone went above and beyond, showing the kindest of gestures. I will never goto another dealership again, merry xmas guys! And ty again for such a superb and timely service!! Having a finance officer argue with the banks to get the customer a better rate absolutely blewy mind. Christmas came early for this guy!!!

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by Vtbooks on 12/01/2016

Very very happy with my experience at the automatic! Kevin was A+. Kevin from start to finish treated me with respect and was very knowledgeable. Then they got me into a great car at the price point I was looking for!!

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by Wyattboy on 11/11/2016

i drive onto the automall lot in my ford, and drove away in a chevy. After being a loyal ford customer I am proud to say that I love my new chevy. Kevin in the sales department was great. His knowledge and integrity will absolutely result in a return customer.

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by julee_c on 10/02/2016

This was one of the most pleasant buying experiences. Before driving the GMC terrain, Shane opened the hood, walked me around the SUV and explained all the major features of the vehicle. As a woman I was impressed he wanted to educate me rather than just give me the keys and test drive. He listened to everything I said, worked to find me the car I wanted and it felt like he was a partner in my buying experience not just a salesperson hoping to sell a car. I'm thrilled with the vehicle I purchased!

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by jefwlsn on 09/30/2016

I have now purchased two cars from the auto mall and I sent my mom there to buy her vehicle as well. One of the main reasons I like going to the auto mall, rather than any other dealership, is because if the outstanding customer service I received from my salesperson Kevin Clark. He is very knowledgeable in every aspect of the facility and has a great personality. It's nice to work with a salesperson and not feel like you're be manipulated. I plan to continue buying any and all vehicles from the auto mall.

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by badsale1 on 11/06/2015

This is the second truck I have purchased from this dealership. Not a good dealership after taking delivery of the truck that 1500 miles on it and getting a call and telling me it had a loaded handgun in the console and my license plates off of my old truck didn't make it home plus the oil change on my old truck that I paid for and they said they would reimburse me the money that did not happen. Also they advertise that they have the lowest prices guaranteed. That didn't happen I called to see if they could make things right and the sale person was very rude. Do not recommend this dealership at all.

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by bobtombs on 04/14/2015

just purchased a 2015 denali pick up they delivered it to me(30 miles away)they delivered it broken, the onstar had a bad brain and would not work I had to bring it back (60 miles round trip) and take time off from work they ordered a part I drove it back (60 miles round trip) and a half day off from work I asked them to at least fill my tank for the inconvenience since they never checked the truck before delivery to me. the sales manager CHAD said they could not do that. so chad here is your review they are price only no service after the sale

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by vtgrrl on 06/06/2013

great customer service, knowledgeable sales staff, service dept always helpful and skilled.

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by aluapdeer on 06/06/2013

I have always been satisfied with my automobile purchases from Auto Mall. The salespeople are knowledgeable, friendly, and helpful. Service is consistently good. I leave feeling I have been treated honestly and fairly.

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by cgcgmg603 on 06/05/2013

Recently had work done on my car at Auto Mall. My car has over 100,000 mile and was presently surprised that the service department gave me an accurate quote and didn't try and sell me anything additional. They performed the work listed at the prices quotes with no surprises (as i have often experienced at other garages). Great Service Auto Mall! Thank you!

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by cgcgmg603 on 06/05/2013

My family and I have been loyal satisfied customers for the past 7 years. This includes new and used cars and trucks for a total of 8 vehicles. I can honestly say we will never go anywhere else! The sales staff is knowledgeable, attentive and friendly. We have all had great experiences with Amanda as our salesperson. She makes the car buying process enjoyable and stress free...something I never thought I would be able to say. I look forward to my next purchase with Auto Mall.

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by bhrrman on 06/05/2013

I think everyone in my family has purchased a car from Automall; me, my boyfriend, my parents, my sister and brother-in-law. We have all had positive experiences and would recommend our favorite saleswoman Amanda to anyone who is looking to purchase a new or pre-owned vehicle!!

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by foolmeonce3 on 03/28/2013

The salesman and managers make you think they are doing YOU a service: meanwhile they are JUST DOING YOU! Rebates are used as price compromises (won't tell you what Chevy is offering but will slide them into the negotiations). Used to be an honest dealership. Emphasis on USED TO BE!!! After 6 Chevys, I'm done thanks to the Auto Small.

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