Heritage Motor Company Of Tremonton

by searsOK on 01/27/2024

I had my Dodge Ram towed into Heritage on Labor Day Weekend after losing the transmission on our trip out of town. Took 8 days for the truck to be looked at, another month for the transmission to arrive. Put approx.. 500 miles on the new transmission, had my first need to use 4 wheel drive, not only would it not engage but the transfer case totally disintegrated. Again, out of town, towed to the local Dodge dealer. Called and spoke with Heritage. First I was given no warranty paperwork, had to wait for them to mail. Spoke with Scott the service manager, regarding what I believe to be an installation problem. Claimed that the truck was test drove and tested, yet mileage in and mileage out are the same on the work order. Said that would have been driven 20 miles. Paperwork from transmission supplier states a minimum of 60 miles is needed to be driven after install. Scott severally overstated how many years his tech has been a Master Mechanic (easily verified) Said he would speak with his tech and call the shop my truck was now sitting in and get back with me. After 8 days no return call. I reached out via email to President of company. Within days I received a call from Derick, explained situation and he said give me a few days and I’ll get back with you. Ghosted again! To date I have still not received any calls back. Even better, now my trucks sits in the driveway waiting for its next appointment for erratic shifting issues. I would recommend a dealership that 1. Knows what they are doing. 2. Actually takes care of the customer. 3. Knows how to use the phone. Heritage is NOT THAT DEALER!

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by JewlyJ7 on 02/25/2018

Thank you Heritage Motors for the awesome deal on my new car. Smoothest and quickest transaction. We’ve purchased the last 3 vehicles from you guys, and each time you’ve all been so helpful. Best of all, I love my new Jeep! I took it on a road trip recently and ran into a blizzard coming home over Soldier Summit. As other cars were having difficulty on the snow and ice packed, winding road down, this Jeep handled it with ease. I didn’t even have to put it in snow mode. Living in Utah, we all can expect nasty roads in the winter. I no longer worry about driving on them. For anyone looking for safety and comfort, I highly recommend the Jeep Cherokee Lattitude from Heritage Motors.

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by Captainjake on 02/16/2015

Never buy from these people. Just move on and keep looking. They sold me a 23k truck that they claimed was great. On the drive home the check engine light came on and they wouldn't fix it. They lied to hid problems that wouldn't even pass a safety inspection. The sales manager Jeff and Brian and the owner John all would rather save a couple bucks then stand behind the cars they sell. They will tell you it that's the risk you take after you bought one of their Lemons. The warranty they sell you won't cover anything. Overall I wish I had never bought from these scammers. Save yourself

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