Riverton Chevrolet
Customer Reviews of Riverton Chevrolet
New truck purchase..
byon 04/14/2024
these guys are amazing to work with no pressure got exactly what I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New truck purchase..
byon 04/14/2024
these guys are amazing to work with no pressure got exactly what I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
4-Wheel Alignment
byon 08/15/2023
Needed a 4-Wheel Alignment on my '08 'Vette. When I picked up the car they had washed the exterior, beautifully. That's FULL SERVICE
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Service Ever!
byon 04/17/2023
My truck had service back in the fall. A few weeks ago my engine light came back on. I contacted my Service Writer John...he was great my service was completely covered under the prior work warranty they had my truck fixed right away! I appreciated how quickly they took care of my truck and that they honored the prior work that was done months back! I will always bring my truck here for Service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Owner of 5500 Chevrolet
byon 03/20/2023
Thank you for getting things completed and in and out as quick as you did 🙏🏻
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service CREW top notch
byon 02/13/2023
Carla Bush as always a great Service rep, understanding of Customers needs and concerns. Always a professional. THe Service Department as a Whole has always provide excellent service through the many years we have been with Riverton Chevy!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good
byon 08/18/2022
Excelent
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thanks Riverton Chevrolet!
byon 06/29/2022
Riverton Chevrolet helped us find a car that we love! Our Salesman was amazing and treated us like longtime friends. Everyone we dealt with was kind and helpful. They listened to our needs and found the perfect new car for our family. Thank you Riverton Chevrolet!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Riverton Chevrolet customer Judy B.
byon 06/02/2022
Always great service and care. This is my third car purchase. Thankfully it wasn't complicated as it used to be. Things went efficiently as possible. Cant wait to drive my new economy car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Finance representatives slipped one in on us and were disappointed.
byon 02/20/2022
You know when you purchase a new vehicle from a dealer they have you go into a small office with Plexiglas all in front of you to sign the Contract of Sale? But before that they try and sell you an extended warranty that includes everything, with exceptions for about $16k, which is crazy but obviously they make a big commission on it. My wife and I told him we weren't interested in any of it. So we signed what was put in front of us and went on our merry ways. When we got home we reviewed the documents and noticed they slipped in an extra page for insurance in case the vehicle was stolen. My regular insurance covers it so I would never buy something like that which would be subordinate to my own insurance anyway. I immediately called and wrote them to undo it. A month letter they sent me a cancel document to sign and told me that my title and license plates were being basically held hostage until I returned the signed document and they received their money back from the company that I cancelled. Another issue that bothered me; on their dealer site is a calculator to show you how much your "trade-in" is worth to them. I showed them what their site calculated as a $7k difference from their offer. After some back and forth they reduced the difference to $4k. I felt this was somewhat unethical. They suck you in then spit you out. Watch out! Even in Utah you have to be up for the challenge!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Service Technicians are careless.
byon 02/07/2021
Took my Camaro in for an oil change. Got it back all scratched up on the entire rear end of the car. They tell me "the door came down while Technician was backing you car out." What? Who decides to lower doors while driving in or out of the shop? So, they took my car to a local body shop. It was shiny, but had major particles in the clear coat.. Try again! They tried, a sub -par paint job, and overspray galore. I will never take a car to Riverton Chevrolet ever again!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great dealership
byon 05/03/2017
They gave me a great deal on my trade-in, great deal on the car I wanted and were very nice and friendly. What more can you ask for in a dealership? I definitely recommend going here and will definitely be going to them again in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service Group
byon 04/15/2017
I was quickly greeted and all the paper work was completed and the vehicle was serviced in a very timely way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 04/11/2017
Great overall service. We travel over 100 miles to this service department because they provide superior service, and are reliable. I've never had a complaint with anything they've done for us.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Experience Ever
byon 10/31/2016
Each person we dealt with was beyond exceptional in their customer service and respect to us, as their customer. The sales person (Devin) was not only knowledgeable but extremely kind. He took great care of us (including my children) and made us feel comfortable and answered all questions! Scott W. (finance) was simply amazing and did everything he could to get us the very best financing and make this process as smooth as possible. Bryan (the VP) was simply wonderful. We have never had a more lovely, seamless, and enjoyable experience buying a vehicle....ever! Riverton Chevrolet has our business for life. We will go nowhere else, and we will send all we know, to these guys! Thank you seems like it is just not enough! Thank you Thank you!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 08/18/2016
I've had 2 cars with recalls which is never fun to have to go to a car dealership and to wait. The new Riverton Chevy store is great. Tv's in the waiting room, ipads for my 7 year old to play on, and a great coffee machine. Both my cars got the recalls done quickly and Riverton is the only place I take my GM vehicles to. Another dealer put a new motor in my mom's Toyota Rav4. Within a couple day the car wan't running right and the dealer that installed the motor told her they couldn't look at it for 2 weeks. I told her to go to Riverton Chevy. It was a drive from Bountiful but she did it anyway. They looked at it in the service area and saw it was just a blown fuse. They replaced the fuse and didn't charge her anything in 2 minutes. Beats 2 weeks. Great service experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 08/18/2016
Bought a Silverado for myself and a Cruze for my wife. Love Chevy vehicles and Riverton has always given me the best deal and the best serice. When our lease was up on our Cruze my wife wanted a Cadillac ATS. I told them what I was looking for and within a week they found my wife the perfect car for less money than we were looking to spend. Found a 2013 ATS with only 9,000mi. loaded up and in perfect shape. I will always buy my cars from Riverton Chevy and I recommend them to friends and family often.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great purchase experience
byon 04/26/2016
Every aspect of my purchase was handled by the salesman in a very professional manner. I am completly satisfied. and will recommend the dealsership when I have the opportunity.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
No respect for a customer's time
byon 11/08/2015
I have purchased at least 12 new cars and found that time spent with Riverton Chevrolet was stupid at best. The arrogance displayed by more than one employee made me realize the working atmosphere in this dealership was toxic. Stay away. Read the reviews...
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Absolutely the worst dealership experience I've ever seen!
byon 11/01/2014
After a manager insulted us, they offered a price for a used truck higher than the original sticker price of a comparable new one.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Who knew buying a car could be so easy.
byon 09/11/2014
If you are like me and like to buy very clean and dependable cars but don't like buying brand new, go see Riverton Chevy. Since I bought my first used car there, I have referred 6 of my close friends who have also bought from them and all had great experiences.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Crooked and awful
byon 06/06/2014
Easily the worst customer service that I have ever experienced. DON'T GO HERE! The following is a copy of the letter that I sent in reply to the sales manager, read it and be warned! Mark, I regret to say that I won't be purchasing a car from your dealership, which is very sad, because you had the vehicle I wanted, the price I wanted and you gave me a fair appraisal on your trade in and your salespeople were very friendly, with the exception of the one that I dealt with, who disappeared repeatedly and left me sitting for ten to twenty minutes at a time with no explanation. Your financial people were without any question the most appallingly rude and unprofessional people that I have ever in my life tried to deal with. I never felt like a customer with either of them, Mary spoke so condescendingly to me that it seemed as though she found me revolting and pathetic. Apparently I failed assemble all of the forms that she wanted to her specifications, and that's my fault, but instead of politely explaining what our next step needed to be, she felt it appropriate to speak derogatorily of me to the salesman as if I wasn't there. She said "Well I told him what forms we needed and he didn't bring in the right forms." That's how she started, anyway, the conversation devolved to gossip about some co-worker she didn't like and I was just sitting there astounded. This was an entirely new experience for me. I had brought an old insurance card but I printed out my payment history from the bank to prove that the coverage was current. That wasn't good enough, which was mentioned in her conversation about me to the salesman, I had brought a printout from the bank showing our property management company with all of the relative information, but she wanted the rental agreement it, and the bank statement that I printed out wasn't the correct one, etc. All this were things that could have been dealt with, and I was certainly willing to at first but as we spoke she sounded immensely put-upon to have to bother with me and lectured me about my poor record keeping. That along with the third-person conversation I had been subjected to made it clear that Mary considered me to be something of an idiot and clearly would have liked to have been elsewhere. I was literally wondering if I smelled offensive. Much later, when she told me about the financial particulars, she said that a financed amount of $7,500 at 20% interest would come to a payment of over $350, which I knew immediately was off about +$5,000. I asked what all the extra money was for and she told me that it was a "Bank Fee." So I left to ostensibly go get the rest of the documents, (which of course I had no intention of doing) and she called me later asking when I was coming back. I said it was late and that I wouldn't be coming back in that night, and she informed me that she wouldn't be there the next day. Feeling a little hopeful, I asked if there was someone else who could help me with the purchase, expecting a name and referral information but she said no, that there was no one else who could help me with my purchase. Which of course was an absolute lie, as Riverton Chevrolet is a very big operation and obviously has more than one person who can sell the car. It was at that point that I decided that there was just too much condescension and dishonesty at the dealership and that surely, despite my 580 credit rating, some other dealership somewhere who would have something close to the car I wanted. The company called back and asked me about my experience, and I told them. So they had the other finance person call me, and trust me, I don't have room to write about it here, but he made Mary seem graceful and sweet by comparison. This dealership is all about serving people who have perfect credit ratings and lot's of money. If you don't they will assume that you are stupid and try to steal from you.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
