Prestman Auto

by Lamar R on 03/05/2024

I've had two great experiences here buying cars and won't hesitate to come again if the need arises. Our salesman, finance manager, and service department were all great to work with and went the extra mile with a smile on their face!

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by qcook on 02/21/2024

The most important responsibility of a dealership that sells rebuilt titles is to thoroughly inspect the vehicle and make the necessary repairs from the collision. Prestman Auto does NOT do this at all. How do you miss a bent drive train? My truck needed thousands of dollars in repairs BEFORE I even drove it off the lot. What a joke! Not only did they sell me a lemon, they refuse to make it right. DO NOT BUY HERE. Save yourself the emotional and financial toll. It was the worst mistake of my life. AVOID PRESTMAN AUTO

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by Rachael Wright on 02/21/2024

My experience with Prestman Auto was very positive. My visit there was quick and seamless. Found the perfect car for a very reasonable price. I told them exactly what I wanted in terms of the model I was looking for, my price range and what I could afford for monthly payments. I drove away with exactly what I was looking for! There was no high pressure sales tactics and my interactions with everyone was very fun and chill.

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by Macie Short on 02/21/2023

Everything was fine until the purchase was finalized. They only care about the sale. Now with issues with the loan and the car, nothing can be done. Literally the worst experience.

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by JFlorez on 11/08/2022

I would be very cautious purchasing a car from here. I paid cash for my car and I really wish I would have taken my time and services elsewhere. They treat you good until the car is purchased. I have taken my car in longer than I have had it in the last four months. Service is terrible. No one including the manager returns the calls. It’s honestly like pulling teeth. Seriously save yourself the trouble and don’t go here.

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by Bret B on 07/07/2022

It can take awhile to get through everything, the shop isn’t responsive as they should be.

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by Robert Carpenter on 06/23/2022

They went above and beyond to make every little detail right!

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by Guillermo on 10/17/2021

This is my first review. I wasn’t going to write one but I just felt like I had to. To warn people to stay away! I thought I’d give them a try and save a bit of money. Trust me you won’t save any! As we all know these vehicles that they carry have been in a collision. They try and fix them to bring back to spec. The problem is that their attention to detail is horrible. The first vehicle I was going to purchase was a Toyota Highlander. The ac stopped working after two days, all of the moldings were bent and they just try and glue them back on. Cracked taillights and grease prints all over the vehicle and interior. Also the gas pedal was jammed or something so you could only take off super slow. I told them these issues had to be fixed. Their shop was so backed up it was going to be while to get the vehicle back into the shop. So we looked at more vehicles. The next vehicle is a Ford Explorer. It has some blemishes which is okay. I’m not expecting a perfect car. But I noticed once we took it home the airbag light came on. And nothing on the steering wheel would not work. Also found the air for the back of the vehicle would not work. Finally after 3 weeks they were able to get it in their shop to fix the airbag issue but never fixed the ac in the back. At this point I’d rather fix it myself. I don’t trust what they do. They cut corners and you could tell in the vehicles they carry. This vehicle had moldings and flares coming off as well because they just glue them on to save money. I feel like an idiot for taking it here! PLEASE STAY AWAY!!!!!! YOU THINK YOURE SAVING MONEY!! NOT TRUE!!!

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by Abigail R on 10/02/2020

We purchased a vehicle from Prestman Auto in April 2020. They talked/pressured us into a theoretically "bumper to bumper" warranty. Two days later the car would not start and the battery needed to be replaced. Wasn't covered. Three months later we needed a new steering column, new CV boots and front axle. None of it was covered. As to customer service: They did not send in our registration. I called them 3 times just to get a second temporary registration. Six weeks later we had to call back to get another temporary registration tag because it was still not finished. We immediately paid off the vehicle, but it took them five months to get the title to us. This car, this company, and this whole process was a mistake.

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by tjacobsen72 on 05/28/2020

I basically bought this car from viewing it on the internet. I live four hours away and this was a very good option. Chris Warner was extremely helpful answering all our questions about this vehicle over the phone, through texting, and emails. I got my own financing through my credit union and working with Tyler there at Prestman made that very simple. Docusign is a great tool to do all the paperwork from home. We love our new vehicle and the customer service was PHENOMENAL. I would definitely recommend Chris and Prestman Auto for your next vehicle purchase.

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by Rachel on 02/15/2020

I went in this afternoon thinking it was just the first stop in a long search for a new car. Luckily, Arturo is an expert salesman! He thoroughly listened to my needs (and wants) and really worked to get me what I wanted. Derrick (the finance guy) was awesome too. Smooth process, and I love my new car!

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by CoxFam on 01/05/2020

Another great experience at Prestman! This is the second car that we’ve bought from them in less than a year. Mario from sales had an exceptional response time and was super easy to work with. Brion from service went above and beyond for us - it was very apparent that he is knowledgeable and cares about the Prestman customers. Tracy from finance made financing a breeze - A few clicks, a few signatures, and all questions answered in less than 5 minutes. This all made for another seamless experience from sales, service and finance. 10/10 recommend them for your next car purchase!

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by AutumWright on 11/04/2019

Don’t buy here! This dealership that advertises selling “the highest quality vehicles possible” sold me a car with no primer under the paint, and $5,000 in hidden damage! Once I found out about the paint, their old manager Travis offered to fix it by paying to install a Clearbra on the car and repaint the hood. My car was just in the shop and the manager told me he found $5000 in “hidden damages” inside the car including missing hardware and even the incorrect screws to hold the car together. I sent all the photographs of the damages to Daniel the service manager at the Salt Lake location and he blamed the builder they bought the car from, saying there’s nothing he could do and that Travis had just left his job so now the company has no one that cares about upholding their image or being true to their word of quality anymore. It’s sad when all the other employees there who heard my story before connecting me with management all understood and sympathized with my plight and then hearing over and over while on hold “we sell the highest quality vehicles possible”. What an insult. Avoid at all costs.

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by Jack on 10/23/2019

Super great place to buy a car from they made everything super easy

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by Jack on 07/24/2019

Where do I start. Yes I got a good deal. The salesman that "helped" me spent very little time with me and had a very indifferent attitude towards me. They didn't pay off my trade in on time so I was hit with a late fee and more money required to pay off the loan. They did eventually pay the loan and late fees but it shouldn't have come to that. The paperwork is extremely slow. It took them a month to get the paperwork to the bank. This caused the paperwork from the bank to be late to me so I wasn't able to get my license plates on time. My temporary tags ran out so I wasn't able to drive the vehicle. When I called them with 5 days left on the temp tag they blew me off and didn't help me with getting the required paperwork. If you buy from Prestman make sure you call them weekly until everything had been processed. Last thing, they would not put fuel in the vehicle I bought. I was left with less than 1/4 of a tank and had to immedietly get fuel before I could head home. I won't waste my time there when I purchase my next vehicle.

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by Michelle on 05/27/2019

We live 8 hours from Prestman Auto, but they had a car we were very interested in. Called the salesman (Jeremy) 2 days prior to driving down to tell him we would be there to look at the car. When we arrive, he forgot we were coming. Then he proceed to tell us that no one is allowed to test drive this car. If you buy it, then you can drive it. Asked him then how do you know how the car drives? His response was if we wanted to drive one then go to a dealership. Didn't even have keys to start the vehicle and the battery was unhooked. So, you couldn't see the displays or anything. Made absolutely no attempt to even sell the car. Tried asking a few questions and his reply was he really didn't know anything about that kind of car. Final attempt was to at least talk about price. Told him he was $2,000 over book and he said he didn't care, they would sell the car eventually. So, we drive 8 hours, get treated like garbage and was out the door in 15 minutes. Have never been treated like this by a salesman, ever. Would never recommend anyone shop at this place.

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by Dan on 02/18/2019

Jack Root was our sales representative and did a wonderful job getting us the vehicle we wanted. After looking around at what Prestman had on their lot, we couldn't quite find what we were looking for. It was mentioned that we could see if another dealership, not Prestman, would have a vehicle we are interested in and then Prestman would buy it from them so we could buy it from Prestman. No other dealership would give us as good as a value for our trade in as Prestman so we really wanted to purchase through them. We found a vehicle we wanted and they were able to get it for us! Jack and his team were nice and easy to talk to and went the extra mile to make another satisfied customer. Thanks!

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by Bud on 11/18/2018

Prestman Auto sells branded titled cars. This is a relatively new way to buy a used car although it's been done on the fringe of being legal for a long time. Here's an abbreviated summary: A car is damaged and neither the owner or the insurance company want to have anything more to do with it for a number of unspecified reasons. Damaged cars that can be salvaged are offered at auction. Dealers bid on the cars after carefully considering how much it will cost them to repair the car and sell it for a profit. Reputable and state-licensed dealers fix the cars and sell them at discounted prices, usually well below low Blue Book. If the buyer performs his/her due diligence on a particular car (CarFax, inspection by honest and respected personal mechanic, etc.) they can get a great deal. Prestman offers third-party warranties at the time of sale (purchase of warranty is optional). The buyer is taking a chance that the seller is not being honest or fair or both on the sale. The car is technically "salvage" - damaged and refurbished. The buyer should know that resale value of such a car is going to be very low. So this type of purchase is best for those that take good care of their cars and drive them until repair costs exceed market value. If the buyer routinely wants and buys cars every few years, this might not be the best way to buy a used car. However, the savings can be significant, especially on higher-end car brands. I had a great experience with Prestman and got an excellent deal on a late model Mazda. I purchased a CarFax, Prestman showed me pictures of the car before being repair, had my mechanic check it out and bought the car with confidence that Prestman was at least not trying to sell me a piece of junk. I admire their integrity, full disclosure, and willingness to take time to educate me on the pros and cons of buying a branded title car. I highly recommend them.

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by BryceY13 on 10/17/2018

I have had quite the experience with Prestman. I purchased a 2014 Buick Enclave (VIN 5GAKRCKD4EJ177718) back in May 2016. In January 2018 there was this loud popping sound. Eventually I got it down to the repair shop. Here is where the story gets interesting. The repair shop informed me that the VIN number does not match the physical vehicle. The VIN lists the vehicle as a FWD. However, the actually vehicle is an AWD vehicle. The reason this was of concern was because the loud popping sound was the rear drive shaft falling off the vehicle. I contacted Prestman Auto to ask why the VIN does not match the physical vehicle. All they would say was it was listed in their system as an AWD, and that I should consider it an upgrade if the VIN only showed the vehicle as a FWD. The VIN is specific to each vehicle. So I started my research. Prestman Auto originally listed this 2014 Buick as a AWD vehicle when I purchased it back in 2016. I paid for the CARFAX and it lists this vehicle as a FWD. I tracked down the dealership that sold this vehicle before it was in an accident and sold to be salvaged. The Buick dealership in Carlsbad, California originally sold the vehicle. According to them, the VIN is clearly a FWD vehicle. Why? Why is the vehicle different that that designated by the VIN? Prestman could not or would not provide any details. My biggest concern then was the vehicle I bought, was not the original vehicle in a crash, totaled, and then rebuilt. The next logical solution in my mind would be there was a VIN swap. If so, there would be documentation. Just thinking out-side the box for a moment... How easy would it be to take a stolen vehicle, and swap the VIN from a 'Salvaged' titled vehicle. There are only three location on a vehicle that have the VIN; the hood, the door, and the tag in the windshield. In addition to this, one of the wheels had been welded. This is against Utah's safety code. When I brought this to the individual who does safety inspections at Prestman Auto, he stated that there was no problems with a welded wheel. When I showed this individual the safety code, he was stumped. I tried for months to get Prestman to replace the welded rim. They never did. It was the front right rim. I contacted a lawyer and filed a consumer compliant with the Utah Division of Consumer Protection. The outcome of this was Prestman would give me a full trade for the original purchase price of the 2014 Buick Enclave. So I took it. Now that same vehicle is listed on prestmanauto.com for sale. This vehicle is now listed as a FWD. Unless Prestman did some major work on the chasis, the physical vehicle is still a AWD vehicle. This type of business practice by Prestman Auto does not inspire confidence. If you read this, or if you happen to have purchased the 2014 Buick Enclave (VIN 5GAKRCKD4EJ177718), then you might want to question your purchase.

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by Erica on 03/18/2018

Prestman is a garbage dealership full of garbage people. I made the stupid mistake of buying a car from Alex. Her customer service was great until I signed on the dotted line, and then I was dead to her. I immediately had issues with the car. She looked me in the eye, shook my hand, and told me that she would personally make sure the issues were taken care of and she would call the next business day. We never heard from her again. She lied to my face, didn't pass on the information about the issues we had to anyone, and then was blatantly rude to me after that. Her supervisors were just as bad - one never returned my messages. I left messages for Travis for a full week, after the service department had passed all of my information on to him and they asked him to call me. He was never available, I was told, any of the literally 20 times that I called in a span of two weeks. Finally I was referred to Chase, the other sales manager. He was available, but only talked to me to put me off day after day. He never resolved anything and he never returned my phone calls. He eventually claimed he was escalating me to the next level, someone named Devin, who may or may not actually exist. "Devin" was unavailable and no one in the sales department knew his schedule or where he was, ever, over a period of two full days. I was given a generic ops email to contact him at. He never called me back, of course, apparently that is not something that Prestman does. Bottom line, everyone in the sales department is a crappy person who does not care about you and will work very hard to do nothing to help you and to treat you like you are garbage. Go buy a car literally anywhere else in the state of Utah and you will be better off.

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by Chad on 02/23/2018

I was in the market for a vehicle unfortunately I have to travel but did so anyways,found a couple vehicles on their lot which would work,spoke with the salesman which wa very nice,we spoke of the vehicles and I was totally aware that they were branded titles and what the damage was so we worked out the numbers on the vehicle and what my trade in would be,told him what i had for a down payment and where I would like to be on payments to be,yes I was a little over my head on the previous vehicle but was assured that would be ok,I knew within a few points of what my credit score was and told him his words were " there's no worry or doubt on getting you a loan" we filled out the paperwork to process the loan and waited for 2+ hours,we were told that we could take the vehicle to get lunch and when we came back to have my insurance card as well as the payment ready and we would be good to go,came back and a financial manager came and spoke with me and the salesman left,the manager told me that I needed another 4k on top of the 2k for the down payment and my payments would be almost 600 a month ,ummm no on that, the vehicle was 23k,my score was almost a 700,they punked me and tried selling me a mini van that wouldn't seat 8 ppl which I needed, the salesman came up to me when I was getting into my car and gave me his card and said call your financial bank to figure out what went wrong, that's a load of crap but I did and they told me they only finance half of the sticker price so u called and called prestman back and finally spoke with a finance manager and he said that information was false,I've banked with my credit union for over 20 yrs they aren't going to lie I don't believe meanwhile 5 days later I get a rejection letter in the mail saying they tried to send a loan through for over 35k.....what the crap 23k vehicle with 3k rollover plus taxes and licensing isn't almost 36k..I was taken and will never go back.

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