John Watson Chevrolet

by Scooter on 06/29/2022

Best service advisor. Best dealership

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by CRAhlstrom on 10/19/2017

Erik Steele was very friendly, knowledgeable and helpful. He made the process very easy. He helped me find just the car I wanted. Everyone else I worked with was professional and treated me well. This was one of the best car buying experiences I have had.

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by GMheartache on 09/27/2016

I feel from the first phone call with Bryan Hymas (in the service department) I was treated rudely and with disregard. When I told him the wires and plugs were covered by an internal recall memo; he blatantly stated there is no internal memo for that! Makes you feel like your being called a liar. I told him I would find it print it and bring it in.-----By the second phone call Bryan admitted there was an internal bulletin but it did not apply to our situation because of carbon buildup.---- the recall also covered PLUGS so…??? (MEMO 10250 for reference) When we told Bryan that this issue was addressed with a different dealership and should not have gone defective within 5,000 miles he told us that what we're saying was like comparing getting a bad hamburger at one McDonalds and trying to return it to another. Our response is CHEVROLET Chevrolet?---------I spoke with Mr. Morgan who I was told is the Asst. Manager of John Watson Chevrolet I explained the above distasteful rude treatment by Bryan. The response, I felt like Mr. Watson was condoning that behavior as he never apologized or better yet had Bryan apologize. He seemed to be not phased of Bryan's behavior like it was a normal occurrence and we were just another invoice.------------The real issue is that the plugs and wires should have been fixed with non defective parts the first time. Because they were not this caused the EGR valve to go bad and ended up costing us $700+. Which to us is a lot of mone and groceries.. Mr. Morgan said they would refund us 10% or the equivalent about $63 was refunded of of $735. We plan on opening a claim and writing in a letter to GM. ------------This experience has left a very bad taste in my mouth and makes me feel like I never want o own another Chevrolet, one quick google search will bring up hundreds of pages of customer complaints with the Equinox. I feel like the heartbeat of America has turned into the heartache of America! So disappointed in this dealership!!!! Also as a courtesy even Jiffy lube will fill your tires with air if the inflate light is on, this service department simply ignored it.

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by ApplianceEMT on 08/16/2016

John Watson Chevrolet is the best. I have purchased 7 vehicles there and used them regularly for service. They have always treated me very well and I will continue to use them and recommend them. Keep up the good work!

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by ChadCrowell on 01/20/2016

I brought my Silverado in for an oil change appointment on Friday morning at 7:45. Once I arrived the service adviser notified me that there was a recall to reprogram the transfer case and that it would take 1/2 hour longer. I said that was fine. 10:15 am is when I finally left. Apparently they did the recall and then either forgot about my oil change or putt all other oil changes ahead of mine. After seeing about 3 customers leave before me who all showed up after me I asked if it was almost done. This was at about 9 o'clock and they said they had already completed the reprogramming recall and were just finishing it up the oil change however I continued to wait for over another hour. Not a good experience whatsoever. We had ski passes good for that day up at beaver mountain and I was hoping for a quick lube early in the morning and to be on my way. This pushed our whole day back and feel like I was robbed of my day and money, even though the oil change was covered under my new vehicle maintenance plan. Being a former GM employee and die hard Chevy Fan, I will definitely take my business to other dealers.

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by Justdoitright on 05/08/2015

I recently contacted their parts and service departments to get a part ordered and replaced on my car due to a factory recall. In addition to having the part replaced GMC was offering a gift card to those who completed to necessary replacement by Dec 31 2014. Therefore, my initial call to have the part ordered occurred early in November so as to provide adequate time for the part to arrive and to schedule a time to have the part installed by the December deadline. I was told that I would receive a call once the part had arrived so that I could get the car in for the part to be put in. I waited 2 weeks and heard nothing, so I called again. I called around 10 minutes prior to the parts department closing simply to ascertain whether the part had been delivered. I was warmly greeted by the service department until I asked whether the part had arrived or not when I was asked to wait for the next employee who was available. I waited 10 minutes when right at 530 the phone was picked up and then hung up. If it weren't for the way things occurred next I would be willing to chalk it up to an error. I assumed they would make an attempt to call me back but the phone call never came. A few weeks later I attempted to contact them again and was placed on hold 4 consecutive times while receiving no answer to my phone call or questions. I assumed the part had not arrived and waited again. The deadline came and went, I was willing to put the deal of the gift card aside until I called about two weeks into January. I, miraculously, spoke to someone in the parts department who informed me that the part had indeed arrived in November, 3-4 days after I called and that he was very surprised that I never recieved a phone call in connection with the arrival of the part! However, his helpfulness ended here when he told me that no one in the service department was answering to set up an appointment to get the part put in. He told me he would walk over to the service department right away and call me. He took my name and number but I never received the promised phone call. After a few hours of anticipation I caved and called the service department directly to schedule a time for the part to be put in. I did indeed get hold of someone again and had the part installation scheduled for the following Monday. I had the part installed and about two days following that I received a follow up phone call inquiring how the service went. When I notified the caller of my frustrations and the loss of the opportunity to receive the gift card I was given a thank you for your time and then the call was disconnected. I can't help but feel the call was simply a formality with no real expectation to correct any issue in the process and the offer to correct any issue that may have occurred was given disingenuously. In summation of the issue I am very disappointed in the customer service and lack of professionalism that this company showed in this interaction and that once again I, being their customer, am the one left making the effort to resolve the situation. I have sent an email multiple times to the company mirroring this one almost identically multiple times and have yet to receive so much as a phone call to apologize for the issue.

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by VictoriaL_62 on 03/08/2015

My husband and I always have excellent service at John Watson with everything that we do there---they are the best and every department is the best anywhere ----EVER!! Simply the BEST!!! A very happy customer--will not go anywhere else....We are treated like Royalty ever time we have something done at Watson Chevy---service or buying new--appreciate everyone we deal with !! Thank you John Watson..

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by bsharmon on 03/03/2015

Cody Watson is the perfect salesman. No pressure, very kind, enjoyable and easy to talk to. He handled all of our questions professionally, carefully listened to our requests and made every effort possible to satisfy our needs. I will definitely be back to buy from Cody. He steered us to the right people who were equally as wonderful in our buying experience.

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by Jimmyfan48 on 03/03/2015

Cody Watson is the perfect salesman. No pressure, very kind, enjoyable and easy to talk to. He handled all of our questions professionally, carefully listened to our requests and made every effort possible to satisfy our needs. I will definitely be back to buy from Cody. He steered us to the right people who were equally as wonderful in our buying experience.

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by whiskeyman on 01/21/2015

The service and help we got from Andy was outstanding and a credit to your dealership. We thouroghly enjoyed the experience. OUTSTANDING

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by Jakeys on 01/18/2015

The service at John Watson Chevrolet has always been excellent. The work on my vehicle is done right and very efficiently.

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by 1metalhead on 12/19/2014

I enjoyed the experience I had at John Watson. Peter Call was very helpful. I loved how he never pressured me to do anything. He gave me my space but at the same time showed interest. He worked with me letting me test many different trucks and answering all my questions. I feel fortunate to have had him as my sales person. I had an overall great experiance.

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by Valdas on 12/19/2014

I have never had better service at any other dealership or service place like that Jiffy Lube place. I am not upsold things I don't need. Had an expensive repair done and they was cheaper and faster then what Pep Boys quated me. Customer for life!!!

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by Nicolec21 on 10/16/2014

Everything went well, Bryan was excellent as always. The gentleman that gave me a ride to work, nice as nice can be. But when the do the oil change, they did not reset my oil life, again. They have yet to get it reset before I notice and walk back it to have someone do it. Other than that, I was wonderful.

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by Donald0606 on 10/11/2014

Very clean waiting room. Everyone was pleasant from the time I pulled into the drive to the time I left.

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by Ruth_O on 10/06/2014

When we went looking for a new car. Ken had specific requirements. I'm happy to say that Erik and Cory were able to find the perfect car!

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by Bryantns on 09/27/2014

Very pleasant atmosphere. Everyone willing to help you get exactly what your looking for. They went above and beyond my expectations. Best dealer I've been to.

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by dog_boy on 09/22/2014

Work was to install a Chevy recall fix. Seems like they did a very good job and got me into the service area the day I called.

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by Listen_linda on 09/06/2014

I called at 7:30 am before I came in and was told to come on in, I did inform the employee that I had a commitment at 9:00. I had my car in the Service area at about 7:45 am. At 8:23 I asked how long the oil change and tire rotation would take and was told "About 30 min." shortly after that I was told that there was a recall that was being taken care of also. At 9:00 I asked how much longer my car would take to finish, and the receptionish called and then told me it was on it's way out. Then I still had to wait 12 minutes. I was late to my appointment so I was a little frustrated. My suggestion is better communication. I was satisfied with my service I just did not want to be late to my appointment.

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by Lucile on 09/04/2014

Was very well taken care of, was given a car to drive to do errands while my was getting a re-call fixed.

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by TLex on 08/29/2014

We were nervous to bring our car into a dealership to have it looked at, because a lot of dealerships will over charge you for things you don't need. Next time we won't be so nervous. Brian H was very kind to us, and went above and beyond our expectations. He not only fixed the problem we came in for, but found a recall on our car and fixed that. He even went as far to check into the fact that our car had a warranty we didn't even know about. We didn't have to pay a penny for everything they fixed. We will definitely be utilizing your terrific service department in the future and continue buying cars from such a great company. Thank you again Brian and John Watson Chevrolet.

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