Customer Reviews of Mercedes-Benz of Waco
2024 GLE 350 Purchase
byon 02/13/2024
Great experience overall. Earned my business by not fooling around with the BS to make a deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Customer oriented
byon 02/26/2024
The scheduled repair was completed quicker than expected. The extra touch of replacing steering wheel stickers was greatly appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2024 GLE 350 Purchase
byon 02/13/2024
Great experience overall. Earned my business by not fooling around with the BS to make a deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Car Purchase
byon 01/30/2024
The salesman was very accommodating but the finance officer was poor at best. He put the incorrect vehicle on my paperwork.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Malfunction service
byon 09/11/2023
Went in to have ab air ride malfunction fixed. Was told I would need to leave my car for up to a week. I couldn't do that so I asked them to check my AC which wasn't cooling very well. They fixed my AC and charged $500+
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
MB GLS 450
byon 08/14/2023
Very professional and very helpful throughout sales process and explaining the features/technology.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worth the wait
byon 08/12/2023
We were greeted when we walked through the door and told someone would be right with us. After waiting about 15 mins someone came to help us look at the car we wanted to test drive. There were multiple staff present and only one other set (2) customers present during that time. When we were assisted Anjelica and Ernesto were helpful through the process of purchasing our car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Weeks late and performance short
byon 07/20/2023
Secondary to prior experience I do not like taking my car to this dealership… but bc of a recall that was causing other issues in the car I called and made an appointment. Went in for a recall, FOUR WEEKS LATER I am able to get my car back. Car was losing power on the way home (only going 50 up hill and 70 on a flat road when pedal is to the floor and cruise set on 75), and now suddenly my liftgate does not stay up (neither of these were issues before service, I drove the car there, and if they check cameras they can clearly see me getting items out of the ‘trunk’ with a functioning hatch). But that’s just too bad for me… communication between service manager was good, but she was not completely honest with me until almost 2 weeks in to my car just sitting and waiting on parts. Ridiculous how long it took, and ridiculous to suggest that these, what I would consider major issues to the functionality of my family vehicle and primary mode of transportation, were pre-existing and that I will ‘need to bring it BACK in for diagnosis.’ No thanks. I’ll keep my business at the FOREIGN CAR CLINIC, and next time pay them for what you were supposed to do for free—
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Service
byon 07/10/2023
Cynthia does a great job of informing me of costs associated with my services. The service itself is par for service. Unfortunately the cost of service is a burden on my budgeting.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 07/06/2023
I always like coming to Auto Nation Waco (Mercedes-Benz). I love the new video feature of your repairs too. That's the best part. They fixed me up right and Caroline , makes it even better. She gets me IN and Out, even when I screwed up my appointment and booked at wrong location. 🫢. Thank you Caroline 😊
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire repair
byon 07/03/2023
I dropped my car off to have a tire that was leaking air repaired. I was greeted upon arrival and quickly assisted. Carlos gave me a ride to my office and was very courteous and friendly. My tire was repaired, my car was washed and ready when I arrived back at the dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2014 Nissan Frontier Pro-4x
byon 06/27/2023
The purchase went incredibly smooth and due to delays on my end, MB of Waco was patient and worked with me to resolve the issues. Everyone at the dealership were both very personable and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchasing experience
byon 06/22/2023
I was in town on business. Went to inquire about a vehicle that I viewed on line The saleswoman Anjelica Saurez helped me test drive and helped with the purchasing of our vehicle. It was a very easy process. We are very pleased with our purchase
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Peggy Rose
byon 05/23/2023
Love my new 2023 GLC 300. Thanks to Edward Bazaldua I got exactly what I was looking for. He showed me how to use all the features and answered all my questions, was very knowledgeable about my SUV. I will definitely recommend him and Mercedes Benz of Waco . Very nice to have a dealership close by instead of having to go to Dallas or Austin. 5 ⭐️s for Edward Bazaldua
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Trade in
byon 04/28/2023
It is really wonderful and exciting to have experienced great professionalism and service by Mercedes in Waco. I am happy to have a GLC300 now and this would not have been made possible with the great sales manager I met, Ernesto Lopez. He really made me comfortable and was able to get me an amazing deal in trading my E-class in. Even in the midst of the storm (literally a storm), Ernesto made sure I got my papers and drive home a happy man. Needless to say, he assisted in helping me transfer my items from car to car. In a nutshell, my service I got by each representative has been great and I'm enjoying the rides so far. Way to go Mercedes at Waco, and special Thanks to Ernesto.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 04/14/2023
Everyone at this dealership has been helpful with my repairs and any service I have needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car sales
byon 04/13/2023
This is the 4th Mercedes I have bought from Mercedes of Waco. I keep coming back because they always treat me right and live up to the promises made during the car deal. I highly recommend them!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 04/05/2023
We are so thankful for Mercedes-Benz Waco service dept. We were driving our less than 2 yr old GLE350 & it went crazy! Sputtering, stopping, more sputtering while traveling from E TX back to Georgetown. An SUV this $$$$ should not do this. Called our local Georgetown, TX MB Svc Dept & they could not see us for 3 weeks. Really?? Found MB of Waco, called & they said bring the car here. Like most dealers these days they were out of loaner cars but they helped us find a rental company to call. We get to MB Waco (sputtering the entire way) & there is a known issue with the cylinders (shame on MB) but it has not been recalled. They kept the car, had to order all kinds of parts & got it back to us within 10 days. Two days into them having our car they called us & said we have a loaner for you. We were thrilled as the rental car was $99.00 a day plus tax. UGH. We worked with Caroline & she was so helpful & kind. She knew how stressed I was with such a major issue while traveling on I35 through TX. She was reassuring, kind and professional. The fact that she called us 2 days in & had a loaner car for us was incredible. Everyone we dealt with at Mercedes-Benz Waco was very nice, kind & professional. I am hesitant to write such a nice review because I don't want them to get super busy !! But, the right thing to do is to recognize them and their great service. Thank you all for understanding the importance of good customer service and for going above and beyond. We bought a MB for the first time when we purchased this car & we did it for their reliability & their service. Based on the service received at our local MB dealer in Georgetown, TX we were not going to buy another one. However, the good people at Waco MB have changed our minds & we will drive further to have all of our car servicing done with them. And, please thank Caroline for her wonderful service and her caring attitude.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Owner
byon 03/20/2023
Great customer service, answered all my questions and processed the sale quickly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great job
byon 03/20/2023
Great job on service and communication.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 03/16/2023
The service department did a great job on servicing my SUV. They reported to me that I needed a brake job so I agreed and upon check out, my representative had located a $300.09 coupon to apply to my brake repair. I was very thankful!! Great service and customer service. I was even given a loaner car during the duration of my repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr Messiah Allah / Waleska Gaston
byon 02/27/2023
It was a pleasant experience to work with a knowledgeable service representative
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments