Toyota of Victoria
Customer Reviews of Toyota of Victoria
Purchase of Highlander Platinum
byon 04/02/2018
We bought a 2018 Highlander Limited from Toyota of Victoria and have nothing but great things to say about our experiences. We had a wonderful young salesman in BRANDON to having no high pressure throughout the entire sales process. The vehicle was delivered as promised at the price that was agreed on.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Danny & Nigel sold me an amazing Toyota Rav4
byon 03/31/2018
Top of the line team. Danny and Nigel took great care of me. Honest good sales and finance men. They did everything in their power to ensure my family and I were happy. I got an amazing car with a fantastic price. Service quality is 5 Stars!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No Transparency, Lies, Untrustworthy. Stay AWAY!
byon 01/26/2018
I inquired on an in-stock vehicle via phone. I was an out of state buyer and was going to fly to TX or have the car shipped. Pricing was verbally confirmed over the phone and we agreed on the deal. The first time I spoke with the Finance Manager Nigel, he said to get the agreed upon price I would HAVE to finance with them, that was never told to me in the beginning and I wanted to use my credit union, regardless I wanted the car so I reluctantly agreed. Gave all my information and completed a credit app, they ended up pulling my credit 3 times with 3 different lenders. It took them over 36 hours to respond because they are a "high volume dealer and were too busy to call me back" I finally asked to see the purchase contract after a day of not hearing anything, when they showed it to me there were $2500 in dealer add ons that was NEVER communicated to me before. I managed to negotiate down most the dealer add-ons but again. . . they were FORCING me to buy the Dealer Installed GPS Tracking (Apex Protection Plan) in order to buy the car. They stated they it could not be removed - LIES. Funny thing is Apex Protection Plan headquarters is right next door to the dealership. I wrote a long email stating that I wanted to see an update purchase contract that reflects my credit card deposit before they mailed it out to me and how they haven't been transparent in this whole process. I never heard from them again and they sold the car to someone else WHILE we were still working on the deal. Please stay away for your own good. Brandon the sales rep was nice however very inexperienced and would lie to help close the sale. Nigel would constantly blame the sales team for not being transparent and up front when. Worst buying experience ever, don't believe their lies that you need to finance with them or have to purchase the dealer add ons.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Lost keys
byon 11/19/2017
Toyota of Victoria, TX. We drove an hour to look at a used truck. When we got there they couldn't find the keys. So, they said. Also, when talking price, we were told price on line was an internet price if you finance with them. Which we were not. Price was higher. Could not come to agreement. They never found key. So, we couldn't even test drive it. In our opinion there was something wrong with the truck and they didn't want us to drive it. My husband did notice a small oil leak. Which they didn't want to talk about. After 2 1/2 hours we walked. Not a good experience. And will not deal with them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Good job
byon 10/10/2017
Overall a great experience very friendly and professional. They were not pushy at all
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
