Fred Haas Nissan

by Miguel F on 11/11/2022

TL;DR: 1st finance manager (David) didn't know what was going on prior to our meeting; payments were almost 50% more. 2nd finance manager (Jonathan), added a $5200 extended warranty and GAP insurance without our knowledge or consent. Dealer add-ons are non-negotiable $4995. My wife and I went in to look at a Lincoln Navigator L Reserve. The salesperson that greeted us at the door, Kaylum, was an absolute pleasure to deal with. I cannot say enough good things about this gentleman. He truly went above and beyond to make us feel valued and understood. After going through our financial requirements and credit application with Kaylum Tuesday evening, we waited for the finance department to run our credit Wednesday morning. As such, we returned the next morning and sat in David's (finance manager) office to go over options. We didn't know the sale price, add-ons, etc he was working with, he simply presented the finance charge, monthly payment, and term. His numbers weren't close to our budget, likewise he started asking about our ideal monthly payment. Keep in mind, the previous evening, we went back and forth about what we'd like to pay each month. I was put off (having to repeat myself) after spending 1+ hour with sales the night before. He opened our folder and I was able to point out the document we were working on the previous night. It might be argued David couldn't possibly know what was discussed prior to his involvement but suffice to say, as a finance manager, it's his duty to be informed. I had to excuse myself due to work obligations. Later that evening, my wife and I returned and had an opportunity to speak with another finance manager, Jonathan. He presented a more attractive monthly payment and better term. It was still higher than what we discussed the previous day but it was manageable. I wasn't clear exactly what numbers he was running (base price, add-ons) so I asked for clarification. That's when he disclosed the price of the vehicle, extended 3rd party warranty, GAP insurance, TTL, etc. I was shocked, disappointed and insulted that a finance manager would automatically add an extended warranty without our approval or consent. I asked him to recalculate the numbers by taking off the warranty and he informed me the lender approved our deal based on the vehicle being covered under warranty. He also sweetened the warranty deal by adding free oil changes. After quite a bit of back-and-forth, discussing our modest trade-in, he offered an additional $500 to our trade if we would accept the warranty. As you can surmise, Jonathan went on about the benefits of a warranty, how I couldn't possibly fix things that go wrong with the vehicle, and so on. He also repeated something about one of his managers was a previous general sales manager (or something of the sort) and no matter what we add or remove, he's going to get the money (loosely paraphrased). Apart from the sale price of the vehicle, the extended warranty was $5200. Additionally, there's a non-negotiable $4995 dealer add-on that includes (to the best of my recollection) environmental protection, window tint repair, nitrogen-filled tires, LoJack installed (unclear if tracking is included). That's almost $10,200 not including GAP insurance cost (the price escapes me now). In David's office there's signage in both English and Spanish, advising the activities in his office are being recorded by video and audio. Jonathan's office didn't have the signage but there is a camera on a cabinet. Just in case a manager may choose to question my integrity, I highly encourage him/her to review the footage. The way the finance department treated us, insulting at best, is more than enough to never do business with Fred Haas Nissan. Furthermore, even if they were to try to make things right, it's only because I publicized their unscrupulous business practices on a public platform. UPDATE 11/11/2022 11:15 AM Finance manager Carlos called to see if there was anything they could do to salvage the sale. I had to keep repeating myself: I don't want to do business with them. I even said, "you didn't even offer an apology". He replied, "if you want me to apologize I will but that's not going to resolve anything." That put me over the top; manipulators will always turn things around and make it about you. I told him that. Then, 45 seconds after I made that statement, Carlos accused me of opposing his help.

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by 2021 Nissan Murano Platinum on 03/27/2021

I recently purchased a new vehicle from Fred Haas Nissan in Tomball, TX. I bought a black 2021 Nissan Murano Platinum. Let me just first say the whole experience was "WOW"!!!. This is my second black Murano Platinum from Fred Haas that I bought in 2014 and had all the service maintenance work done there as well. This time Nabeel Qureshi was the Internet Sales Consultant that responded immediately from my first inquiry on their Internet sales website. I can not say enough about Nabeel. He is a man of honor and integrity. He did everything I asked him to do (listened to me) in a timely manner, very professional and respectful down to earth kind of man. He followed up with courteous text messages, clear communication, phone calls to assure complete satisfaction during my purchasing experience. I am a single woman and they never made me feel uncomfortable and no playing games. The new car sales manager, Renee Gonzalez was amazing this time and in 2014 and worked with Nabeel and myself in getting the exact car I wanted with no issues, pricing was exactly as negotiated (no last-minute surprises) to meet all of my needs to make the deal a pleasant experience. If you are looking to buy a vehicle in the near future, please pay a visit to Fred Haas Nissan dealership and work with Nabeel Qureshi, you will definitely be glad you did. Thank you Fred Haas and Nabeel!! Alyssa DeVillier

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by Jackie Adams on 12/31/2019

Bought a new 2019 Frontier from this dealer. The sales experience was not bad. However, I test drove the truck on the bad roads around the dealership and experienced a very rough ride. After the sale, I drove more on different roads and discovered the problem is the truck. I took it to their service group and their method of troubleshooting a bad ride is to compare it to another one on their lot. This means no real troubleshooting!!! Jim Blackburn wrote the service report that said all 4 things I complained about were normal. Nissan Corporate could do nothing as their "experts" are the service people. Now I am trying to figure out the rough ride problem without their help. Don't buy a Nissan Frontier from Fred Haas Nissan and expect good service!!!

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by bradwilso on 10/09/2018

I was looking for a clean economical car for my son on a pretty tight budget. Omer Sharif understood what I was looking for and helped me find a really clean, low miles Altima that we love. He worked to get the right price on my trade-in. I am very satisfied with all of the help everyone gave. I plan on shopping here again, soon.

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by Caramel504 on 07/13/2018

I had the best experience with my salesman Jessie Norris. Jessie worked tirelessly to get me a great deal. I live in Louisiana and he kept constant communication. He also picked me up from the airport. He gave me great tips on vehicle care. My car buying experience was great.

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by NoeC5732 on 05/08/2018

My husband was searching online for his dream truck and came across one that was available here. Mark Proctor contacted him right away and my husband got his dream truck the next day! Mark was friendly, easy to talk to, and no pressure when answering all our questions. He even went the extra mile when we had to wait a little and played cartoons on his phone for my 2y/o. We’ll definitely be coming back to him next time!

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