Customer Reviews of Orr Chevrolet
unprofessional dealership / horrible customer service
byon 10/25/2017
This dealership, ORR Chevy, will not answer inquirers. After many attempts of being ignored I gave up on the car i liked that they had. Do your self a favor and ignore this dealer as they will ignore you.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
customer service
byon 10/19/2017
I have emailed this dealership several times asking about a car for sale on their lot, and have not received any communication back. Time to move on to a different dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
as advertised
byon 05/28/2014
I shopped several dealerships via the internet for my new Silverado. At the first two, when I got there the real price was higher than advertised on the internet. When I went to Orr Chevrolet the price was actually lower because I got an additional five hundred off because I got a discount because of my USAA Insurance. I was very happy and they got me in and out quickly. Thanks guys I'll try and send you some business!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dishonest Dealership
byon 05/24/2012
I purchased a used 2009 Chevy Tahoe from this dealership. The car was a lemon from the beginning...and Orr could care less about my problems. They would not return phone calls or emails. They finally agreed to "ceritfy" the vehicle (even though it should have been certified at time of purchase) and then told us we would have to pay them for that service!! The worst part of the whole experience was when I went to trade the piece of junk in...Imagine my surprise when I realized Orr had given me a falsified car report! The Car Fax they had online, and the, as they claimed, equivalent to Car Fax they gave me in person omitted the fact that the car had been in 2 accidents!!!! And, had multiple service records!! DO NOT do business with Orr...they lie.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
THE BEST EXPERIENCE
byon 12/04/2008
First off, it was a monday morning and I was in for a look. Told Steve Chech that I was not buying. He said no problem. I asked him to open up a couple of trucks and he did. I found a 2008 Silverado that had pretty much everything that I needed. I asked him a price and told him that I was not going inside. He came outside and told me the price. It was thouands of dollars off. It seemed pretty fair. I said I wanted to compare against other trucks and that I'd be back. He did not pressure me and let me leave peacefully. I went to 2 other dealers that will rename nameless, and they would not even give me a price! They said that when I was ready to buy, we'd talk! So I left them and went back to Chevy. I said take a thousand more of that truck and I'll do it! And they did! The business manager was a little tough, but overall it was the best experience I ever had buying a new truck. Go ask for Steve or Teri.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sales experience with Orr Chevrolet
byon 02/10/2008
My experience was two years ago. I was shopping for an Aveo. I had specifics on which trim I wanted and what options. The whole interview took about an hour. When I tried to bring the salesperson's attention to my preferences, he would start talking about something else. I also said I was not interested in spending over a specific amount for the car, yet he kept trying to jack up the price, saying things like "the car you want doesn't exist." After an hour of stonewalling, I left to see other dealerships. A week and a half later, he called to tell me that he could get the car that "didn't exist." By that time, I was so turned off by his attitude that I declined the offer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Orr Chevrolet has been servicing the Ark-La-Tex since 1924! We look forward to helping you find the perfect vehicle for you and your family.