Classic Chrysler Dodge Jeep Ram Texarkana

by Kaylea on 01/24/2020

Joey Templeton is by far the best car salesman I have ever dealt with. He kept me updated throughout the entire process and was very helpful with any questions I had. I was very indecisive but he stuck with me and never got tired of helping me find the perfect vehicle! I would definitely recommend him to anyone looking to buy a car!

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by PoorSalesOwnerAssist on 10/05/2019

This is a HUGE JEERS TO CDJR IN TK across from Academy. So I bought a 2019 Jeep Cherokee at the end of Feb 2019. Had the vehicle for 3 weeks and it started running horribly, so I took it in to the service dept. that’s when all my problems started. I got there & sat for over two hours while they assessed damage & came back to me saying my brand new vehicle needed a new transmission. I was taken back. A vehicle that had 19 miles on it when I bought it, a vehicle I put $7,000 down on brand new off the lot needed a new transmission? I was at a loss for words. But I agreed to let this service repair take place. They agreed to put me in a rental, which was a good gesture due to my vehicle being less than a month off the lot. So they decided to put me in this horrendous Chevy impala that smells of smoke & had scratches and dents all in it. I was highly irritated by this because here I was buying a “new” car and I was driving a beat up POS. So after driving this car for almost a week. I couldn’t do it anymore. I called the lot and complained after checking the status of my Jeep. They agreed to upgrade my loaner to a loaner off the lot & put me in a brand new Jeep almost like mine but a base model. They also informed me my transmission was on backorder. Red flag raised! You know what kind of products are on back order? High demand, ordered a lot products. But I remained calm. Finally I called on a Tuesday and they said “oh your Jeep is done” I asked why I wasn’t contacted and all they could say was “that’s a good question” so I had the Jeep brought to me because it was the middle of the week and I was at work. I had the vehicle less than a month and the dash goes out, like completely stops working. I took it in, another 2 weeks goes by, another loaner. Then I get it back (oh they were made to replace my o2 sensor since I noticed they had spliced it and taped it back together because they needed it out of the way.) I get it back & less than another month my start/stop system fails which causes the sensor to register the vehicle isn’t in park which was flashing on the dash & would sometimes throw itself into park or die while in drive. Took it in, another repair another week gone. I get it back and less than a week of having it back the start/stop malfunctions again. This time I picture it & video it & send it to the service manager as proof. They get it back in the shop and find nothing wrong with it. At this point I’m beyond disappointed that I’m even having to make payments on this POS. So I contact the owners to see if there’s any sort of resolution such as rebating my down payment or getting me into another vehicle by having Jeep buy it back, cause there was no way I was going to get trade in value for it now. But the answers I got from Thomas was oh we can try to get it traded in(which would put me under water in debt) but other than that my hands are tied. So I go above him to the man, Greg Orr himself. At first he comes off concerned. Then the answer I get from him his exact words were “sorry your car broke a couple of times” [non-permissible content removed] guessmy money is what was important. But I will not be taken advantage of. I contacted an attorney about my situation & he agrees that this is not acceptable by no means. There is a lemon law that pertains to me in numerous parts. The vehicle should not have had any issues or be leaking any fluids. The dealership should have been more than willing to do everything in their power to make me happy. The fact that now I am not purchasing a new vehicle but a repaired one that is deemed unsafe and could fail at any time due to the already repaired transmission I feel is completely unsafe for my small child’s safety. I really am trying to be patient with this whole car buying problem. But I’m just so done with this Jeep. I’ve owned it a total of 8 months & driven a total of 9 loaner vehicles while numerous repairs have been done. Different things & some the same things. I have spent every Monday I have off (my only day off) since I bought it either dropping it off at the shop or picking it up. When will they realize this is a lemon! Just put me in another car already. It’s unbelievable how many issues this thing has had. A brand new car, needed a new transmission, a new dash touchscreen, a transmission check up, and a start & stop issue twice, AGAIN!! When will my life get easier. So I’m giving a huge jeers to Greg Orr & how unprofessional & most insensitive response for not caring about his customers but only the money. I’m guessing I should have listened when ppl told me not to go to that dealership. I won’t settle for this cavalier attitude. I don’t recommend anyone go there. One they will knock your head off with their so called “deals” then take your money & treat you like [non-permissible content removed], on the customer service end. The service manager has been excellent with trying to help me as much as he can, so no blame is on him. But Jeers to you Greg Orr & shame on you too.

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