Mission Mitsubishi

by a.dawson on 01/23/2018

I recently had been in a wreck and was in desperate need of finding a new vehicle. I applied for the special that Mission Mitsubishi was offering with the 4500.00 . Once I received the pre approval email, I was contacted by Wallie, which was so understanding about my need for Wallie to allow my sister to handle many things for me due to my work schedule. Just by the phone calls and text messages with Wallie, I sent a co-worker over to Mission Mitsubishi on Sat. Jan 20 2018 and my co-worker left with his first brand new Lancer on his own merit due to the wonderful staff at Mission Mitsubishi. Once everything had been set up for me to just go into the dealership, test drive and review my options, I did just that on January 22, 2018. Wallie had not arrived yet (I was early) and so I was greeted by Azzam, who was very warm, friendly as if I had just met up with an old friend. Azzam and I took one of the Outlanders for a test drive. Azzam showed me everything the Outlander has to offer, and then I drove the Outlander back to the dealership and as we arrived in the parking lot, I told Azzam that this is it, this is my car. Azzam went over in detail the entire process explaining every detail ensuring that I had complete understanding of everything. Then we hit a small road bump in the process with the finance department at which Henry stepped in due to the wreck vehicle had not been totaled yet. But with Henry and Azzam rising up and beyond the normal processes they had me financed with the Outlander I wanted, the payment I could afford and a lot of extra features and services that I had not anticipated in receiving. While I was completing the paperwork with Henry, Henry provided me with a lot of advice and understanding of the financing and things to do in the upcoming months. (I have worked in accounting and finance for 36 years) The information provided by Henry was not only new to me, it put a lot of my future decisions regarding the finance of this Outlander, that I had made the right choice by coming to Mission Mitsubishi. Once the paperwork was completed and the Outlander had been cleaned, gassed up and ready for me, then stepped in Jordan, who in detail went over the entire vehicle, the options, the service, and other items of operating the Outlander. By the time I left the lot, I felt that I was very young, bought my first car, and the entire family had done the check and double check to ensure that everything from A to Z was taking care of before I left. This is saying alot coming from me because I'm a very hard person to please. I have already began passing the word around to several co-workers, friends and family. Mission Mitsubishi made my 2018 year start off awesome.

Read more

by es4597de on 09/25/2017

I have been buying new cars for over 50 years and this was the worst car-buying experience I have ever endured. This is your classic fast-talking, high-pressure car dealer. The sales staff was okay, but the finance people are awful. They use every classic technique such as keeping the keys to your trade-in and not giving them back so that you can't leave; bringing in other staff members so that they can double-team you into making a deal. That "Cash for Clunkers" deal is just a ploy to get you in the door. They add the $4500.00 on to the price of the new car. Their price for a car with a window price of $15,000 is actually $19,500. They are rude and pushy and at one point two of the finance people spoke to each other in a foreign language right in front of me. When I refused their initial offer, the finance guy threw his pen down on the desk and stormed out of the office. I got the feeling that they are accustomed to working with people that are desperate for a car and have poor or bad credit. Yes, I eventually bought the car, but only because they outlasted me. Don't go there alone unless you can be as pushy and obnoxious as they are.

Read more

by S.terrazas on 09/21/2017

I had a great experience at Mission Mitsubishi. I received excellent customer service from Elias Tijerina, after much debating on my end and lots of patience from my sales person I got what I wanted. The team went above and beyond to make sure I was happy with the vehicle, payments and financing. I would highly recommend buying a vehicle from here.

Read more

by ex.Joe_s on 07/27/2017

I was so amazed on how he treated me he was very professional and kind and gave me what I was looking for. I was so happy with the outcome. I will be sending over friends and family. Thank you Eli for all the help you have given me!!! I am so excited excellent service !!!

Read more

by Amber canedo on 04/07/2017

Ramzi helped my family get into a vehicle he had Great customer service and explained details very well.

Read more

by 4597sat on 09/17/2016

I have bought many new cars over the last fifty years, and this dealership uses all of the high-pressure sales techniques I have ever seen. They keep your keys and won't return them. They "double-team" you. At the signing, they pop up with unexpected charges. I am a senior citizen, and I feel that I was "railroaded" into purchasing a car. The sales representative was okay, tub the "managers" were obnoxious and pushy. Don't buy anything from those people.

Read more

by thevitaminx on 10/11/2015

I told 2 different salesman the type of vehicle I needed and from color to transmission. To which they both replied "yes, we have a few of those in stock here, when can you come in?" I got there at 1pm and didn't leave there until 5pm. Four hours and the salesman had ME searching the lot for the models he told me he had. They will try to hide rebates, in my case they denied it completely. Left with my money in MY pocket and not in the dealerships.

Read more

by robr1961 on 09/21/2015

They admitted they knew there were major repairs required for the vehicle I purchased and when the vehicle started going bad just a few days later they said buyer beware and they refused to help. They said it was our problem now since we drove it off the lot. Worst ever dealership I have ever dealt with including their GM and Director of Sales. If you want to get ripped off, this would be your best place to go. Tell all your friends to run away before going here. Salesman lied, Director of Sales admitted problems and GM said it was our fault. Worst experince in the 30 years of having bought over 20 vehicles through my lifetime

Read more

by Divin on 04/01/2014

Very bad experience , bunch of liars, they said they would ad match, brought the ad they agreed to do it to earn my business, had the check in hand to buy the car, went thru all the process or trade in values, waste of time. Come down to it the manager refused to ad match. When i told him they need to tell their salesman something he said the ad put out by their competitor was a bogus ad, kept trashing the competitor and basically threw me out. Refused to give me his business card. The OWNER was there and said as far as he was concerned this deal was over. I was professional and kept my voice down and and a reasonable tone. They were such a joke. Do not trust them What a waste of a saturday.

Read more

by dissatisfied10 on 08/24/2011

We went to the dealership and were met by Aaron Sanchez who set our payment and terms. We had to leave to go get our children from the school. Sanchez said to take the car. Credit had been checked and approved and all that lacked was the paperwork. We came back with the children in the car we thought we were buying. However, when we got to the table with Joe Gonzales, the finance man, our payment had increased and our loan extended to 75 months. When I said that was not the terms we agreed to, he acted like I was the bad guy and treated me like trash. After several minutes of back and forth, he ordered me out of his office. The new management here is not trustworthy and my only error was believing what the salesman said about the terms. They had me sign all these papers and then backed out on the deal. Don't trust them. My family was very offended, not just at the way they backed out on the deal, but how shabbily we were treated after we pointed out that they had changed the deal.

Read more