Customer Reviews of Freedom Chevrolet
Purchase satisfaction
byon 04/11/2024
Our salesman Gabriel was amazing. We were not in same area as dealership, but that didn't stop him from having an open line of communication with us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2017 Camaro - alignment and diagnostic check.
byon 05/03/2024
First, let me say the Uber service they provide is a nice touch. Now for the bad part. Took car in for a 4 wheel alignment at 7:30 on 5/1/24. That's the only thing I can say went good. The transmission was acting funny so I showed them a video of the instrument panel and what the trans. temp was doing, causing the car to shift from O.D to high gear by sending mixed signals to the PCM from trans. temp. sensor. I asked they diagnose and let me know what they find. Zero communication from them until 4:00 pm asking me to approve an $1,100 repair job through a text portal. Ok, not doing that. Got back to dealer and asked why they had the car all day and was barely getting me a diagnostics report 2 hours before they close. No satisfactory explanation for this. Told me they had the part in stock and could do tomorrow (5/2/24) Made arrangements to bring it in the next day and showed up at 7am, literally the 2nd car in. Dropped off vehicle and went to work. Zero communication all day again. Called the dealer around noon and asked for an update. Was told they were working on it and if it wasn't done I would get a loaner car to drive IF another customer brought it back in time. Called back at 3:30 and was told not only was it not done, no one had even started on it! They could not guarantee a loaner either and offered to Uber me home to which I asked if they would Uber me back to work the next day, to which they said no. I was fuming at this point and when I got back to the dealership, all of a sudden they had a car for me and someone was literally pulling my car to the back when I got there. The job was finally done around lunch time on 5/3/24. At the end of the day, I did get a loaner on 5/2, and they did do the work but the lack of communication and constant re-organizing my schedule to go back and forth to the dealer was not worth it. They didn't even offer to discount the work, like not even a little bit. When I went in to pick it up, they wouldn't even talk to me. The person who did take the payment did just that, no explanation of the work, no sorry it took so long, just took the money and said "Thanks". I had to ask for every little piece of information (i.e. diagnostic report, alignment report). Could not get a straight answer on what they actually did to the transmission aside from a line item description on the invoice. I think the people there (up front and in the shop) are good people and mean well, but perhaps they are overworked due to lack of employees, or there is something wrong with their process. I tend towards a process issue as it seems there are plenty of people. People really rely too much on tech these days to communicate when a simple phone call is all it takes. I don't want to believe they just don't care, but I'm not fully convinced. If I hadn't put up such a fuss, would they have had a car waiting for me when I got there? Don't know, but I somehow doubt it. Sad thing is I am in the market to trade this car in for a new one, but won't be going to Freedom Chevrolet to do it. They have literally taken my money, but I'm the one who ran. They need to offer me some type of reimbursement. If they can do that, I would consider doing business there again, but I'm not holding my breath. I would suggest you have your vehicles serviced elsewhere.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Truck repair
byon 04/23/2024
Awesome job done by our service consultant Jesse, truck we done in a short period of time. And they even washed it when done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lack of communication/ deceiving practices
byon 04/21/2024
I went in because I had purchased the preventative maintenance package and I was due for an oil change, they welcomed me in, took my keys and took my vehicle for service, once it was done they said I owe $83, I asked why if I had the package and they said it was expired. I asked then why I was not told before the service was done and they said, they didn’t noticed until was done, I know for a fact that if any repair center don’t have an authorization written or even verbal of any amount of dollars, they’re not allowed to expect payment but I went ahead and paid it, this is why the automotive industry have a bad reputation, because of companies or people like this, communication is key and they might not be interested in keeping my business but I’m not interested in doing business with them either. I will be trading in my vehicle for a completely different brand and for sure I will not be going back to freedom Chevrolet or recommend any service to anyone there. Thank you
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2 Comments
Recall
byon 04/17/2024
Really fast service. Did not expect the recall work to be completed the same day
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied customer
byon 04/13/2024
I came in this morning for oil change and tire rotation Im very pleased with assistance from Rogelio He greeted me and was friendly To my surprise today I only waited 1 hour for oil change tire rotation That was great! Very please that I get coupons in mail or email And use chevy points I like I coming here Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase satisfaction
byon 04/11/2024
Our salesman Gabriel was amazing. We were not in same area as dealership, but that didn't stop him from having an open line of communication with us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Service Dealer
byon 04/11/2024
Went for oil change and tire rotation, in and out in 35 minutes! Satisfied as always, highly recommend’
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor Service Experience
byon 04/04/2024
Was told a price of $400 to replace to rims and when I went to pick it up the price ended being $1000.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Fast and friendly
byon 03/29/2024
Fast and friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New tires
byon 03/14/2024
Needed new tires for my vehicle and ended up getting michelins for it, great price, great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Alternator
byon 03/12/2024
I took my truck in for the battery light on the dash. Sat there for almost 3 hours then just before closing they told me my battery was dead and wanted me to buy a new one. I explained the battery was under warranty from AutoZone, but asked if the alternator was bad too? I got told they couldn’t test the alternator without a working battery and they would not use a battery they had because it was considered “parts”. I reminded them I didn’t want a new battery but simply to know if I needed a new alternator too since I was going to autozone for the replacement battery anyway. Finally a manager stepped in and provided a battery to which I was informed the alternator was bad too. So I bought a new alternator, belt, and returned next day with the new battery etc. After another almost 5 hours of waiting my truck was finally ready. In the biggest insult after all of that, they wanted to charge me over $700 for labor!! Mind you I bought and supplied all the parts myself. So a 2 hour replacement of an alternator cost me 2 days and labor fees costing more than new parts. I was also not quoted the outrageous cost beforehand or I would have done the replacement myself.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Good work terrible customer service
byon 03/11/2024
Customer service could go a long way Very inconsistent Service person barely explained anything to me and exact time it would take for veh to be done Veh ended up staying over night even though it was for a oil change and front end alignment Did not receive any notification from them or a call the next day Had to call myself to find out what the status was on my veh
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Responsive and respectful
byon 03/03/2024
This team was on the ball! Communicated extremely well and worked with me throughout the diagnostic process! I ended up doing only some of work they recommended, and they were very helpful in working with me in that decision process with no pressure to ‘oversell’. It was a great experience, and the work was fantastic! I went to this dealership over bad experiences from another local one, and they did not disappoint.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ask For Jesse!!
byon 02/20/2024
I had the pleasure of working with a Mr. Jesse Dominguez during my search for a vehicle. He was energetic, compassionate, personable, and knowledgeable. He ensured all of my questions, needs and concerns were addressed and exceeded my expectations from start to finish. I could not have had a better car buying experience than I had with him! I would highly recommend his services to any and everyone and will also be hanging on to his information for any potential future purchases. He was a truly a gem!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Communication and Documentation Needed to Be Better
byon 02/13/2024
I had an OEM fog light kit installed on a 2021 Colorado WT. This is not standard equipment for the model and the computer had to be flashed in order for the fog lights to function and all of the buttons and lights on the dash to work properly. I was told it would take an hour to do the job. Four hours later, the work was completed. The problems? 1) The instructions to flash the computer had diagrams that were upside down and backwards compared to the hardware on the truck. It took a long time for the technician to figure out the error. 2) Poor communication on behalf of the service staff as to the status of the update and why it was taking so long. When I went to ask about progress, I was told I would get an update in 10 mins, but an hour later, I had to check in again only to receive the same promise. At the end (3.5 hours later) I went out and spoke directly to the person who was working on the truck to get clear and honest updates as to the problems that were presented by the poor instructions. I was headed home 30 mins later.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Electrician
byon 02/13/2024
Lady who initially helped was in a rush-she took off to lunch Next lady was really helpful She helped me w coupon on my phone which made visit a lot better
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer
byon 01/17/2024
I get great service from Angel, always greeted, always professional, nice and excellent communication! I really appreciate all of Angels hard work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Service
byon 01/17/2024
This service department has vastly improved. Jesse always provides exceptional customer service & his honest recommendations are the reason I’m loyal to this dealership. The entire service team is always willing to assist each other to in order to ensure customers are attended to.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Efficient and straight to the point
byon 01/09/2024
No issues with the service for my car, staff was courteous and it took a reasonable time to complete all the due things
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change + Tire Rotate
byon 01/04/2024
Recently bought a used Tahoe and brought it in for my first oil change. The service was exceptional! The staff was very attentive and ready to help. Did they write up quick and easy and immediately contacted "Lyft" to take me home. In less than 5 minutes the driver was outside waiting for me. The oil change was done promptly. After they were done they inflated the tires to the proper pressure and topped off all the fluids. I'm very pleased with the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Transmission replacement
byon 12/31/2023
Work performed very quickly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Freedom Chevrolet is dedicated to providing you with an ownership experience worth raving to your friends about. That includes new Chevy models (i.e., the Cruze, Silverado 1500, Malibu, Equinox and Camaro), financing and everything in between, including genuine Chevrolet parts & service.
Perhaps the biggest reason so many drivers choose Freedom Chevrolet in San Antonio, serving New Braunfels, Boerne,San Marcos, Austin and the Rio Grande Valley, is for the fact they know their search ends here. To explore our winning assortment first hand, visit Freedom Chevrolet San Antonio at 13483 IH 10 West, San Antonio, Texas. And, remember you can always do some pre-buy research on new Chevrolet models, online.
If a new car isn't in your cards right now, we invite you to browse our hand-picked selection of pre-owned vehicles. Trusted across New Braunfels, Boerne,San Marcos, Austin and the Rio Grande Valley, for our immaculate assortment and long-term satisfaction,
1 Comments